KHENSANI MAYIMELA
Groblerpark
Summary
I am a driven, strong hardworking individual with a passion for learning. In terms of career aspirations, I am looking for a challenging role where there is opportunity for career growth and development. As an energetic self-starter and teambuilder I equally welcome opportunities that call for teamwork and those requiring working alone to meet agreed timelines and deliverables. I am a multi-cultural knowledgeable person who is comfortable and confident in communicating with everyone from different backgrounds. Driven Store Admin Manager with a passion for learning and growth. Trained staff on procedures, ensuring compliance and enhancing team performance through effective coaching and mentorship. Managed inventory and streamlined operations, improving store profitability and customer satisfaction. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Driven Store Admin Manager with expertise in training and mentoring staff to enhance performance. Managed inventory and streamlined operations, improving store profitability and customer satisfaction. Focused on delivering exceptional customer service while effectively handling administrative tasks and maintaining operational compliance.
Overview
18
18
years of professional experience
Work History
STORE ADMIN MANAGER
POSTNET STRUBENVALLEY
09.2022 - Current
- Trained mentors and coached staff to follow store procedures daily.
- Use Canva for designing
- Responded to customer inquiries with relevant information.
- Analysed sales data, identified trends, and recommended strategies to improve store performance and profitability.
- Processed sales transactions, handled returns, and exchanged goods to uphold customer service standards.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Taught staff how to handle difficult situations with calm and professionalism.
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Answered customer queries and handled complaints, escalating cases to relevant departments.
- Oversaw day-to-day store operations, keeping workflow steady throughout shifts.
- Managed inventory by tracking stock movement and monitoring incoming shipments.
- Answered billing queries for customers and resolved invoice-related questions promptly.
- Handled store administration tasks, maintaining accurate records and files.
- Scheduled staff shift rosters to support daily coverage and workloads.
- Captured stationery entries on the GRV system for accurate tracking.
- Submitted monthly reports and invoices to support business processing.
- Ordered supplies from suppliers to maintain stock levels and availability.
- Compiled customer tender documents for submission and document accuracy.
- Placed cold calls to generate leads and follow up on prospects.
- Captured Huru fingerprint records for criminal record checks and credit checks.
- Sent quotes, invoices, and account allocations to clients for confirmation.
- Completed in-store recruitment to onboard suitable candidates efficiently.
- Drove store sales by promoting products and maintaining service quality.
- Booked faulty machines for service to reduce breakdown downtime.
- Answered incoming calls, supported customers with packaging and captured details.
- Filled waybills daily and improved paperwork accuracy through better filing.
- Assisted customers with emailing, laminating, scanning, printing, typing, and binding services.
- Rang up sales on tills, cashed up daily, and delegated tasks.
- Maintained housekeeping and store standards to keep presentation consistent.
- Answered customer questions about emailing, laminating, scanning, printing, typing, binding services.
- Booked faulty machines for service and coordinated collection for repairs.
- Filled waybills daily and improved filing methods for faster processing.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.
- Processed credit card and cash payments with accuracy.
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Maintained a safe and tidy store environment, complying with health and safety regulations to prevent accidents and ensure customer well-being.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Facilitated communication between store staff and upper management, relaying feedback and suggestions to improve operations.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
- Led by example, demonstrating exceptional customer service and work ethic, inspiring staff to exceed company expectations.
- Monitored shelf stocks and product displays and outlined methods of shifting slow inventory and arranging displayed items for maximum sales.
- Delegated tasks to employees based upon individual strengths and experience.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Monitored sales floor activity, offering assistance and expert advice to customers, thus improving shopping experience and customer satisfaction.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Utilised exceptional customer service skills to create a welcoming atmosphere for visitors.
- Acquired knowledge of products and provided expert advice and product information to facilitate purchases.
- Coordinated with visual merchandisers to arrange displays attractively, ensuring products are showcased effectively to boost sales.
- Evaluated supply and availability of goods from vendors and requisitioned items to replace depleted products, storing excess inventory for forecasted demand growth.
- Guided staff in navigating complex and unusual requests to optimise customer experience.
- Evaluated employee performance, provided constructive feedback, and facilitated professional development opportunities.
- Delegated fulfilment of orders to staff and observed order processing activities, suggesting improved tracking and clearing methods.
- Employed sales skills to determine visitors' needs, recommending and selling additional products for increased revenue.
- Assisted with visual merchandising and provided productive feedback.
- Analysed sales data to identify trends, adjust inventory levels, and set future sales targets in alignment with store objectives.
- Maximised sales opportunities by communicating new shop and online promotions clearly to staff and customers.
- Established, enforced and optimised departmental procedures and goals to optimise team performance.
- Supervised team of 3 retail professionals to provide knowledgeable, fast service to every guest.
- Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
- Managed front desk team and helped promptly resolve workday issues to back up employees.
- Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Facilitated smooth office relocations, coordinating logistics and minimising disruptions to business operations.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Directed international import operations and installed systems to maintain compliance with customs import regulations, including valuation, country of origin, classification and invoicing requirements.
COMMUNITY VOLUNTEER GENERAL SECRETARY
Soweto Business Forum (SBF)
05.2017 - Current
- Prepared and managed correspondence reports for members and stakeholder communications daily.
- Secured confidential documentation and coordinated office activities with management diaries.
- Implemented office systems and maintained accurate financial records with reconciliations.
- Evaluated the effectiveness of community projects, gathering feedback to improve future initiatives.
- Coordinated community clean-up initiatives, mobilising volunteers and allocating resources for efficient operation.
FRONT COUNTER SALES ASSISTANT
POSTNET STRUBENVALLEY
09.2021 - 08.2022
- Checking invoices, Printing Large Format Plans and posters, Scanning, faxing, Printing and emailing
- Respond to emails, Arrange collection of parcels domestic and international
FRONT COUNTER SALES ASSISTANT
POSTNET OLIVEDALE
08.2020 - 08.2021
- Responsibilities include counter sales, liaising with walk in clients on company product and service offerings
- Responding to call in and email enquiries, stock taking, sending parcel domestic and international, printing large format plans and posters
- Copying, Printing, Scanning, emailing and uploading documents on usb, faxing, Tracking Parcels, Capturing parcels
- Renewing car license disk, Cleaning, Binding and Laminating, ID and Jumbo photo printing, packaging parcel
PROMOTER
JR PROMOTIONS
04.2020 - 07.2020
- Marketing of products at live events includes demonstrations of product features; telemarketing of products to referred potential clients
- Responding to email and telephonic enquiries, complaints, and compliments and where necessary escalating accordingly as per company operating procedure
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Engaged with customers on sales floor, providing product knowledge and advice to facilitate purchase decisions.
- Worked flexibly across different locations to support promotional events and activities.
- Designed strategies for clients to reach business goals, tailoring according to needs and resourcing.
- Established clear objectives for marketing initiatives, guiding implementation, tracking and optimisation efforts.
SALES CONSULTANT
SM FOREX AND STOCK
12.2019 - 03.2020
- Marketing of trading courses of the Stock Market College to the public
- Sales generation & client enrolment; maintenance of client & lead database
- Set up meetings physically and through calls, clarifying on direct & indirect investments, forex, Johannesburg Stock Exchange (JSE) & commodities
- Submission of weekly performance reports to supervisor
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
CALL CENTRE AGENT
GIGIMA (IEC CALL CENTRE)
01.2019 - 02.2019
- Confirming voter registration status for callers; verifying and where necessary updating voter details on voter's roll
- Verifying voter stations for callers; providing tele-education on voting, delimitations and mappings, and the overall mandate of the IEC
TRANSPORT DRIVER FOR SCHOLARS AND WOOLWORTHS
NTSUMI PROJECTS
05.2017 - 01.2018
- Collection of scholars from their home to Spark Schools, in Randpark Ridge and Cresta
- Making sure that both scholars and staff are collected on time for their shift and collected on time
- Ensure that the car was serviced and ensure it was in good condition
- Used safe driving practices at all times when operating vehicles.
CALL CENTRE SUPERVISOR
MULTICHOICE
11.2011 - 04.2017
- Managed the performance of call centre agents through one-on-one and team meetings in line with agreed key performance indicators.
- Optimised performance metrics by analysing call centre operations and implementing targeted improvements, enhancing overall team efficiency.
- Provide leadership, mentoring, coaching and support
- Overseeing the teams, Performance and the contact Centre operations
- Develop plans to achieve the contact Centre target
- Assisted with recruitment and retention strategies to enhance team stability.
- Organised engagement activities to foster team cohesion and boost morale.
- Approve transactions, leave approval, Payroll information and manage the team roster
- Managed escalation procedures to resolve customer issues effectively.
- Led and inspired team members to achieve their full potential and reach performance goals.
- Attend management training
- Provide answers and guidance to staff
- Participated in briefings to stay updated on company policies and operational changes.
- Assisting Human Resource in recruitment of Centre agents and their orientation
- Collected and updated accurate customer information to generate meaningful insights.
- Participated in regular training sessions to update product knowledge and refine sales techniques.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Managed a high volume of customer inquiries via telephone, providing detailed information on services and offers.
- Responded to customer emails with accurate, professional replies.
- Developed strong relationships with existing customers, encouraging repeat business through personalised service and follow-up.
- Conducted regular performance reviews, providing constructive feedback and setting clear objectives for team members.
- Handled customer objections professionally, employing problem-solving skills to convert challenges into sales opportunities.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Attended to incoming enquiries within target timeframes.
- Maintained working knowledge of available products and services for enhanced customer service.
- Maintained accurate records of all sales transactions and customer interactions in compliance with company policy.
- Gave clients information about available products and services to build awareness.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Scheduled follow-up calls with prospects, demonstrating persistence and a commitment to closing sales.
- Assessed customer needs through careful questioning, recommending products that perfectly aligned with their requirements.
- Established positive rapport with customers through various channels.
- Prepared detailed reports on sales activities, including call volumes, conversion rates, and customer feedback, for review by senior management.
- Achieved and surpassed monthly sales targets through persuasive communication and in-depth product knowledge.
- Processed payments for clients and created invoices for outstanding balances.
- Reviewed submitted complaints and prioritized responses by submission time or other factors.
- Coordinated with the technical team to ensure product issues raised by customers were resolved promptly, maintaining high satisfaction levels.
- Aligned day-to-day activities with targets set by upper management.
- Monitored staff performance and developed improvement plans.
- Maintained high standards of cleanliness and organisation in the workplace.
- Monitored compliance with workplace policies and safety objectives.
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Coordinated daily operations, ensuring smooth workflow and timely completion of projects.
- Resolved conflicts within the team, fostering a positive and collaborative working environment.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Maintained up-to-date knowledge of industry developments, applying best practices to operational processes.
- Monitored quality control processes, upholding high standards of workmanship and customer service.
- Led a team of 15 staff, allocating tasks and monitoring performance to achieve departmental targets.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
- Delegated tasks to team members according to strengths, maximising team efficiency and sales.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Delivered presentations to senior management on team performance, highlighting achievements and areas for improvement.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Prepared detailed reports on team performance, productivity, and sales for senior management..
- Implemented customer service standards, leading to measurable improvements in client satisfaction ratings.
CALL CENTRE AGENT
MULTICHOICE
08.2008 - 10.2011
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Managed inbound and outbound client relations to enhance communication
- Assisted clients in understanding product and service offerings to improve engagement
- Troubleshot technical issues and resolved connection problems, focusing on extraview and boxoffice
Education
Entrepreneurship Development Programme -
National Youth Development Agency (NYDA)
12-2017
Cornerstone Call Centre Certificate - Inbound & outbound call Centre training and computer literacy
Comerstone
12-2017
Certificate in Accelerator Leadership Experience -
Harvard Business School
12-2015
Diploma in Business Management -
Rosebank College
12-2007
Matric/Grade 12 -
Riverlea Secondary School
12-2004
Skills
- Leadership skill
- Basic Bookkeeping and auditing
- Microsoft Office: Word, Excel, PowerPoint, and Outlook
- Communication and interpersonal skills
- Computer Literacy
- Problem Solving
- Working and engaging with a multitude of people
- Customer service skills
- Passion for information collection
- Management and continued learning and development to build on my skills
- Team player
- Coaching skills
- Administration Skills
- Report writing
- Sales and marketing
- Team building
- Project management
- Inventory management
- Customer service
- Staff training
- Office administration
- Leadership skills
- Budget management
- Data analysis
- Vendor negotiation
- Conflict resolution
- Performance evaluation
- Process optimization
- Compliance monitoring
- Event coordination
- Administrative procedures
- Staff supervision
- General office administration
- Office coordination
- Documentation control
Languages
English
Tswana
Zulu
Xitsonga
Northern Sotho
Afrikaans
Custom
- Movies
- Reading
- Music
- Community activities
- Research
- Traveling
Timeline
STORE ADMIN MANAGER
POSTNET STRUBENVALLEY
09.2022 - Current
FRONT COUNTER SALES ASSISTANT
POSTNET STRUBENVALLEY
09.2021 - 08.2022
FRONT COUNTER SALES ASSISTANT
POSTNET OLIVEDALE
08.2020 - 08.2021
PROMOTER
JR PROMOTIONS
04.2020 - 07.2020
SALES CONSULTANT
SM FOREX AND STOCK
12.2019 - 03.2020
CALL CENTRE AGENT
GIGIMA (IEC CALL CENTRE)
01.2019 - 02.2019
COMMUNITY VOLUNTEER GENERAL SECRETARY
Soweto Business Forum (SBF)
05.2017 - Current
TRANSPORT DRIVER FOR SCHOLARS AND WOOLWORTHS
NTSUMI PROJECTS
05.2017 - 01.2018
CALL CENTRE SUPERVISOR
MULTICHOICE
11.2011 - 04.2017
CALL CENTRE AGENT
MULTICHOICE
08.2008 - 10.2011
Entrepreneurship Development Programme -
National Youth Development Agency (NYDA)
Cornerstone Call Centre Certificate - Inbound & outbound call Centre training and computer literacy
Comerstone
Certificate in Accelerator Leadership Experience -
Harvard Business School
Diploma in Business Management -
Rosebank College
Matric/Grade 12 -
Riverlea Secondary School