Khensani Makhado

• I worked as a Customer Service Consultant, where I provided timely and accurate information to customers regarding registration and voting procedures via email, live chat, and social media platforms
• My responsibilities included responding to customer queries, resolving issues, and ensuring customer satisfaction

• As a customer service representative I would take inbound calls from customers with inquiries, want to place orders or pay their accounts
• Providing accurate and timely information on products, services or promotions
• Up-selling products to meet sales targets and enhance customer experience
• Delivered exceptional customer service as a Call Center Representative, handling 200+ calls daily and maintaining a customer satisfaction score of 95%
• USA Campaign
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Assisting with invoicing and payment processing
• Coordinating fiber installations and maintenance schedules
• Updating customer records and billing information

*Initiating outbound calls to current or prospective customers to promote products or services

*Developing and maintaining a positive relationship with customers through effective communication and a friendly attitude

*Overcoming objections and handling customer concerns by providing information, resolving issues, or transferring calls to the appropriate department

• Initiating outbound calls to current or prospective customers to promote products or services
• Lead warming, was on Clientele and FNB campaigns
• Setting and achieving sales targets through effective upselling and cross-selling techniques
• Maintaining customer databases and keeping accurate records of interactions and outcomes