Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Khensani Jo-Anne Hlungwani

Human Resource And Benefit Administrator
Centurion

Summary

A dedicated and results-oriented professional with a degree in Public Administration, specializing in Public Administration, Human Resource Management, and Political Science. I possess extensive knowledge of human resource practices, policies, and procedures, along with a solid understanding of public administration frameworks. With seven years of hands-on experience in Payroll and HR Administration, I have successfully managed various HR functions and contributed to enhancing organizational effectiveness.

Overview

2025
2025
years of professional experience
2022
2022
years of post-secondary education

Work History

HR and Benefits Administrator

Legal Aid SA
1 2024 - Current
  • Standardization of HR Policies and Procedures: Ensure the consistent implementation of HR policies and procedures across the organization.
  • Centralized HR Processes Delivery: Oversee the effective execution of centralized HR processes to enhance operational efficiency.
  • Mitigation of HR Operational Risks: Identify and mitigate all HR administration operational risks, ensuring that key controls are implemented effectively.
  • End-to-End Recruitment Management: Manage the complete recruitment process, including advertising, shortlisting candidates, issuing appointment and regret letters, and preparing onboarding packages.
  • Employee Onboarding in SAP: Facilitate the onboarding of employees by accurately entering employee profiles, medical aid, and pension fund information in accordance with Legal Aid SA’s HR policies.
  • Accurate Record-Keeping: Maintain an accurate and up-to-date record and filing system for all HR documentation.
  • HR Helpdesk and Public Folder Management: Ensure the resolution of all queries submitted to the HR helpdesk and public folder in a timely manner.
  • Discrepancy Resolution: Address and resolve discrepancies, unusual features, or queries identified and referred from National Office Public Folders and Helpdesk.
  • Timely Issue Resolution: Ensure that all assigned issues are resolved promptly to maintain operational efficiency.
  • Pension Fund, Group Life, and Medical Aid Administration: Administer and maintain pension fund, group life, and medical aid processes accurately and in accordance with Legal Aid SA’s HR policies.
  • Timely HR Support: Provide accurate and timely HR support to employees, addressing their needs and inquiries effectively.
  • Employee Termination Processing in SAP: Ensure accurate and timely termination processes for employees in SAP, including medical aid and pension fund administration.
  • Payroll Process Maintenance: Maintain accurate payroll processes to ensure the integrity of employee compensation.
  • Monitoring Payroll Processing: Minimize payroll processing errors and monitor compliance with monthly payroll cut-off dates during the month-end payroll process.
  • Remuneration and Pay Query Resolution: Address and resolve all remuneration and pay-related inquiries or issues.
  • Leave Process Administration: Ensure accurate administration of leave processes in accordance with Legal Aid SA’s HR policies.
  • Attendance Management Administration: Maintain accurate administration of attendance management processes in line with Legal Aid SA’s HR policies.
  • Personnel File Management: Ensure the accurate administration of employee personnel files.
  • Logistical Support Provision: Provide logistical support as required to facilitate HR operations

Human Resources Assistant

SAB - Prospecton Brewery
01.2022 - 12.2023
  • Driving People Pillar Scores for VPO: Lead initiatives aimed at enhancing the People Pillar scores within the Voyager Plant Optimization (VPO) framework.
  • Onboarding and Implementation of Autonomous Teams: Oversee the onboarding process and ensure the effective implementation of autonomous teams to enhance operational efficiency.
  • Team Engagement Activities: Organize and facilitate team outings to promote team cohesion and strengthen interpersonal relationships among team members.
  • Championing Departmental People Committee Meetings: Serve as the champion for departmental People Committee meetings, fostering collaboration and engagement in discussions related to employee welfare and development.
  • Scheduling and Facilitating One-on-One Meetings: Responsible for the scheduling and facilitation of one-on-one meetings for Level One teams, ensuring constructive dialogue and performance management.
  • Planning and Implementation of Learning Needs Analysis: Plan, schedule, and implement learning needs analyses for production teams to identify skill gaps and training requirements.
  • Facilitating People Pillar Champions Meetings: Facilitate meetings for People Pillar Champions, driving discussions around best practices and initiatives to enhance employee engagement and performance.
  • Management and Union Meeting Facilitation: Organize and facilitate meetings between management and union representatives, ensuring open communication and addressing relevant concerns

Snr HR and Payroll Administrator

Telkom Shared Service – WNS Global Services
1 2019 - 12.2022
  • Approval Process Management: Ensure that all onboarding packs for new hires, including offer contracts, subcontract agreements, and permanent employment contracts, receive approval from the designated authorities.
  • Reference and Background Checks: Document the completion of reference and background checks, ensuring adherence to established timelines.
  • Payroll Best Practices Implementation: Implement and optimize best practices in payroll to enhance HR, payroll, and Human Resource Information System (HRIS) processes.
  • HR Guidance Provision: Provide HR guidance to both employees and line managers, effectively communicating policies and procedures in a timely manner.
  • Management Reporting: Generate management information reports utilizing the data provided.
  • Compliance Assurance: Ensure meticulous compliance with statutory and legal obligations, including Tax Legislation, the Protection of Personal Information Act (POPIA), the Basic Conditions of Employment Act (BCEA), the Labour Relations Act (LRA), and applicable Collective Agreements.
  • SAP Data Management: Create new employee records in SAP, verifying the accuracy of all captured data before circulating it to the IT department.
  • Timesheet Administration: Administer timesheet inputs, ensuring accurate data uploads for factors such as leave, overtime, and shift allowances.
  • Disability Applications Management: Oversee disability applications, benefit funds, and related activities, including onboarding for medical aid.
  • Basic Recruitment Knowledge: Possess foundational knowledge in recruitment processes, including identifying, attracting, screening, shortlisting, interviewing, selecting, hiring, providing feedback, and onboarding employees.
  • Organizational Structure Management: Responsible for creating organizational structure elements, including positions, job titles/grades, job descriptions, cost centers, organizational units, work centers, and reporting lines.
  • Exit Process Management: Provide exit packs and verify that all documents are authorized for employee terminations.
  • Withdrawal Claims Processing: Capture withdrawal claims on behalf of terminated staff members and issue certificates of service.
  • Accuracy Assurance: Conduct regular checks and sample audits to ensure accuracy within each service line.
  • Process Documentation Compliance: Ensure that all processes are documented in accordance with internal audit risk and control standards.
  • Query Resolution Timeliness: Ensure that all queries are resolved within established turnaround times.
  • High-Quality Service Delivery: Provide high-quality service in a timely and effective manner, following established protocols and procedures.
  • Task Prioritization: Prioritize daily, weekly, and monthly tasks in accordance with relevant processes and Standard Operating Procedures (SOPs) within the payroll business.
  • Proactive Query Analysis: Analyze queries from HR Business Partners proactively and assign resolutions to relevant parties.
  • System Effectiveness Maximization: Utilize appropriate systems and procedures to maximize the effectiveness of HR functions, ensuring compliance with outlined SOPs.
  • Document Management: Ensure all processed documents are scanned into SAP, archived, and that the checklist is updated daily to monthly, ensuring all duties are covered.

Wage Clerk

The Workforce Staffing
06.2018 - 10.2018
  • Timesheet and Headcount Collection: Collect timesheets and headcount information from Operations Managers for various clients.
  • Data Entry for Payroll: Accurately enter hours or days worked in the designated branch pay zone on a weekly, bi-weekly, or monthly basis.
  • Timesheet Submission: Submit captured timesheets via email to the head office for processing.
  • Verification of Timesheet Accuracy: Review the summary provided by the head office to ensure that all captured hours are 100% accurate.
  • Movement Rate Verification: Confirm that movement rates correspond with the wages recorded before data transfer.
  • Rate Updates: Update the system with new movement rates as necessary.
  • Query Resolution: Timely address and resolve queries from Operations Managers or clients.
  • Leave Calculation: Calculate employee leave entitlements based on qualifying days.
  • Payslip and Invoice Management: Ensure that payslips and invoices are printed and delivered to the appropriate clients promptly.
  • UI19 and IRP5 Documentation: Complete and file UI19 forms and download IRP5 documents as needed.
  • Compliance with Deductions: Ensure deductions for SDL, UIF, PAYE, annual leave, and sick leave are applied according to agreed percentages.
  • Wage Report Compilation: Compile wage reports that include comments on timesheets, clock numbers, and wage rates.
  • New Employee Data Entry: Accurately capture details of new employees in the Contractor Zone

Payroll Admin

The Workforce Group
06.2016 - 06.2018
  • Wage Processing: Process wages and wage data through electronic transfer using Paymatic, the company-based software, on a biweekly and monthly basis.
  • Employee Records Management: Establish and maintain employee records, ensuring timely and accurate entry of employee changes while reviewing these changes for proper authorization.
  • Claims Review: Review and ensure the accuracy of approved advances, travel claims, and overtime claims.
  • Document Control System: Maintain an efficient document control system to manage payroll-related documentation.
  • Month-End Journals and Reporting: Prepare month-end journals and reports integrating with the financial system, including the preparation and distribution of detailed reports such as expense claims, overtime, leave balances, headcount, and month-end reports.
  • Invoice Generation: Generate invoices for respective clientele accurately and on time.
  • Collaboration with Branch Administrators: Liaise with branch administrators across various regions to ensure smooth payroll operations.
  • Wage Query Resolution: Handle and resolve various wage-related queries efficiently.
  • Data Capturing: Accurately capture data as required for payroll processing.
  • Wage Summary Verification: Verify wage summaries to ensure correctness and compliance with company policies.
  • Credit Invoice Administration: Manage the administration of credit invoices

Education

Grade 12 Metriculation -

N’wamalobye High Schoo
Limpopo
04.2001 - 01.2009

Sage Pastel Partner - undefined

Academy of Learning

Public Administration - Public Admin, Human Resource Management and Political

University Of Limpopo

Skills

  • Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to employees, management, and external stakeholders

  • Interpersonal Skills: Strong relationship-building skills to foster positive interactions with employees at all levels

  • Problem-Solving Skills: Ability to address and resolve conflicts or issues that arise within the workplace

  • Organizational Skills: Strong ability to manage multiple tasks and prioritize effectively to meet deadlines

  • Analytical Skills: Capability to analyze data and metrics related to employee performance, recruitment, and retention to inform strategic decisions

  • Knowledge of Labor Laws: Familiarity with employment laws and regulations to ensure compliance and minimize legal risks

  • Strategic Planning: Ability to align HR strategies with organizational goals and contribute to overall business planning

  • Recruitment and Talent Acquisition: Skills in sourcing, interviewing, and selecting candidates to meet organizational needs

  • Employee Development: Expertise in creating training programs and development opportunities to enhance employee skills and career growth

  • Performance Management: Proficiency in implementing and managing performance appraisal systems to assess employee contributions and provide feedback

  • Change Management: Ability to guide and support employees through organizational changes, ensuring smooth transitions

  • Emotional Intelligence: High level of empathy and understanding to navigate sensitive situations and support employee well-being

References

  • Mr Kutane Pule, HR and Benefits Lead, Legal Aid SA, 0839269458, 29 DE-BEER STREET, Braamfontein, Gauteng, 2001
  • Miss Ndubane Adelaide, HR Lead, Telkom Shared Services, 0837403495, Southdown Ridge Office Park, c/o Nellmapius & John Vorster Road, South Downs, Gauteng, Centurion
  • Miss Connie Moage, Payroll Supervisor, The Workforce Group, 0824242221, 11 Wellington Rd, Park town, Gauteng, 2193
  • Mr Mahau Lebakeng, Warehouse and logistics manager, SAB 0798539102

Timeline

Human Resources Assistant

SAB - Prospecton Brewery
01.2022 - 12.2023

Wage Clerk

The Workforce Staffing
06.2018 - 10.2018

Payroll Admin

The Workforce Group
06.2016 - 06.2018

Grade 12 Metriculation -

N’wamalobye High Schoo
04.2001 - 01.2009

Sage Pastel Partner - undefined

Academy of Learning

HR and Benefits Administrator

Legal Aid SA
1 2024 - Current

Snr HR and Payroll Administrator

Telkom Shared Service – WNS Global Services
1 2019 - 12.2022

Public Administration - Public Admin, Human Resource Management and Political

University Of Limpopo

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Khensani Jo-Anne HlungwaniHuman Resource And Benefit Administrator