Khebi Sibanyoni

Client Coordination and Client Relations Support

• Supported and Coordinated closely with the Client Relation team for successful implementation of the stakeholders strategy according to the Service Level Agreement.
• Support the Client Relation team develop specific client strategies that align to and enhances clients social investment and business strategic objectives.
• Collaborated with Social Investment Analysts to develop and implement service initiatives.
• Arrange client/stakeholder travel and accommodation for out of province site visits.
• Developed strong organizational and communication skills

Grant Application and Processing Administration

• Utilized grant writing and skills to secure additional program funding.
• Screen and capture grant applications and conduct due diligence.
• Draft grant agreements
• Provided leadership, guidance and support to staff members.
• Gained extensive knowledge in data entry, analysis and reporting.

Teamwork and collaboration and programme engagement

• Implemented strategies to increase public awareness of social and community service programs.
• Load tasks and documents on Microsoft SharePoint.
• Worked effectively in fast-paced environments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked well in a team setting, providing support and guidance.

Governance and Legal Support

• Manage and register trustee governance's amendments, such as Trustee changes, resignations, trust deeds.
• Coordinate applications of trust amendment's and submit to the masters office.

Events coordination

• Arrange and coordinate beneficiary workshops efficiently.
• Arrange staff meetings and office events
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.

• Attending to all calls coming in, and transferring them to the correct person or departments
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Recording required information and notifying relevant personnel of caller details.
• Receive visitors in a friendly and professional manner by greeting them and completing the welcoming administration in a friendly and efficient manner.
• Identified issues, analyzed information and provided solutions to problems.
• Skilled at working independently and collaboratively in a team environment.

• Supported the management team to coordinate on-boarding and off-boarding processes.
• Performed internal and external BBBEE audits and research and administrative reviews of programs and plans to support HR administration.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Oversaw and managed hiring process and assisted human resources.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.

• Built and maintained tracking databases for variety of measuring aspects.
• Entered client information into databases quickly and with minimal errors.
• Maintained files, records and chronologies of entry activities.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Scanned documents and saved in database to keep records of essential organizational information.
• Sent completed entries for evaluation and final approval.
• Uploaded or transmitted data using secure protocols.

• Logged call information and solutions provided into internal database.
• Assisted call-in customers with questions and orders.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Managed supplier deliveries around client needs to increase client retention.
• Navigated multiple computer systems and applications to find information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.