Hi, I’m
KHAZIMLA MELAPI
Discovery Contact Centre Consultant
Khayelitsha
Summary
Dedicated and meticulous professional with over 5 years of experience in the retail industry and a recent foray into data entry. Skilled in managing diverse customer needs and maintaining meticulous records, demonstrating a keen eye for detail and a strong commitment to accuracy. Possesses a solid foundation in accounting principles from BCom studies, enhancing the ability to analyze financial data and support business operations. Proactive in learning new technologies and systems, with a 3-month intensive experience in data entry roles. Seeking to leverage retail expertise and data management skills in a challenging environment that values continuous improvement and exceptional service.
Overview
5
years of professional experience
1
Certification
Work History
Discovery Health Medical Scheme
Discovery Contact Centre Consultant
2026.01 - Current (5 education.months_Label)
Job overview
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Generated reports detailing findings and recommendations.
MR PRICE
SALES ASSISTANT
2023.11 - 2024.01 (2 education.months_Label)
Job overview
- I create memorable experiences for customers by welcoming them warmly, listening to their needs, and solving their problems.
- I prepare and organize stock items with care and attention, following company guidelines and ensuring they are ready to impress.
- I track and record stock inventory accurately and efficiently, using a barcode scanner and a computer system.
- I handle cash and card transactions and deposit the money in the bank at the end of the day.
SPAR SUPERMARKET
HMR GENERAL ASSISTANT
2023.02 - 2023.07 (5 education.months_Label)
Job overview
- Engaging with customers
- Receiving stock
- Check, replenish and pack stock
- Stock rotation
- Shelf management
- Represent Spar well
STUDIO 88
SALES ASSISTANT
2021.11 - 2021.02 (-1 education.years_Label & -9 education.months_Label)
Job overview
- I provide excellent customer service by greeting customers, answering their questions, and resolving their issues.
- I pack and label stock items according to company standards and ensure they are ready for display.
- I count and record stock inventory using a barcode scanner and a computer system.
- I handle cash and card transactions and deposit the money in the bank at the end of the day.
- I ring up sales using a point-of-sale system and issue receipts to customers.
PEP CELL STORE
SALES ASSISTANT
2020.11 - 2021.02 (3 education.months_Label)
Job overview
- I recorded sales data using a spreadsheet and a receipt book and reported them to the manager weekly.
- I promoted the products and services of the company by distributing flyers, demonstrating features, and offering discounts.
- I packaged stock items neatly and securely and labeled them with the correct information.
- I delivered excellent customer service by greeting customers, answering their queries, and resolving their complaints.
Education
Discovery Health Medical Scheme Western Cape
Nationally Recognized Accredited Qualification from Health Services Administration
01.2026
EDU COURSE
Data Entry from Introduction Course
01.2024
UNIVERSITY OF JOHANNESBURG
Bachelor of Commerce from Accounting
01.2022
University Overview
Incomplete
NOMAKA MBEKI TECH SSS
Matric from Bachelor's Pass
01.2018
Skills
Computer literacy skills that include using Microsoft Excel, Power Point, and Word for various tasks such as data entry, presentation, and documentation
Strong communication skills that enable me to interact with different audiences, express my ideas clearly, and listen actively
Accounting skills that enable me to prepare and analyze financial statements, budgets, and tax returns
Management skills that allow me to lead and motivate teams, delegate tasks, and monitor performance
Proficiency in Xero accounting software, which I use to manage invoices, payments, and reports
Problem-solving skills that help me to identify and resolve issues quickly and effectively
Data management skills
References
- Sinethemba, Benya, Store Manager, sinethembabenya26@gmail.com, 061 794 1024, PEP CELL STORE
- Hannes, Store Manager, jdavids@studio-88.co.za, 067 288 2764, STUDIO 88
- Ceicero, Store Manager, 063 635 8617, Mr Price
Certification
Nationally Recognized Accredited Qualification
Timeline
Discovery Contact Centre Consultant
Discovery Health Medical Scheme
2026.01 - Current (5 education.months_Label)
Nationally Recognized Accredited Qualification
2026-01
SALES ASSISTANT
MR PRICE
2023.11 - 2024.01 (2 education.months_Label)
HMR GENERAL ASSISTANT
SPAR SUPERMARKET
2023.02 - 2023.07 (5 education.months_Label)
SALES ASSISTANT
STUDIO 88
2021.11 - 2021.02 (-1 education.years_Label & -9 education.months_Label)
SALES ASSISTANT
PEP CELL STORE
2020.11 - 2021.02 (3 education.months_Label)
EDU COURSE
Data Entry from Introduction Course
UNIVERSITY OF JOHANNESBURG
Bachelor of Commerce from Accounting
NOMAKA MBEKI TECH SSS
Matric from Bachelor's Pass
Discovery Health Medical Scheme
Nationally Recognized Accredited Qualification from Health Services Administration