Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Khayelihle SN Mahlobo

Khayelihle SN Mahlobo

Turffontein, Johannesburg

Summary

Dynamic marketing and sales professional with a proven track record at Ikworx IT Academy, excelling in digital marketing strategies and customer service excellence. Adept at fostering team collaboration and driving revenue growth through effective objection handling and cross-selling techniques, consistently achieving key performance metrics while enhancing client relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Merchants Comcast
Johannesburg
03.2023 - 08.2023
  • Managed account administration and customer service to enhance client relations.
  • Processed orders accurately in online system, ensuring timely fulfillment.
  • Input customer information and call notes into internal database for streamlined access.
  • Handled objections and disputes effectively to maximize sales outcomes.
  • Upsold products and services to meet client needs and increase revenue.
  • De-escalated issues and facilitated retention strategies to maintain customer loyalty.
  • Consistently achieved key metrics and KPIs through proactive engagement.
  • Went beyond expectations to ensure optimal customer satisfaction.

Marketing and Sales Executive

Ikworx IT Academy
Pretoria
02.2022 - 10.2022
  • Developed and maintained strategic advertising campaigns to enhance brand visibility.
  • Managed promotional campaigns, ensuring alignment with market trends and objectives.
  • Implemented marketing partnerships to drive collaborative growth and expand reach.
  • Created and shared engaging content across social media platforms to increase audience engagement.
  • Updated CRM system regularly while monitoring team compliance with data management.
  • Supported and managed a marketing team, fostering a collaborative work environment.
  • Coordinated project meetings, evaluating growth metrics for continuous improvement.
  • Maintained exceptional customer relationships by addressing queries promptly and effectively.

General Assistant

Masiphula High school
Pongola
06.2021 - 02.2022
  • Provided administrative support to teachers, enhancing classroom efficiency.
  • Utilized Microsoft Office to create documents and manage schedules.
  • Delivered office administration services, ensuring smooth operations.
  • Monitored waiting and common areas to uphold cleanliness and organization.
  • Assisted less experienced staff in managing daily assignments effectively.
  • Coordinated communication between teachers and administration to facilitate workflow.
  • Implemented organizational systems that improved office productivity.
  • Facilitated training sessions for staff on administrative procedures and tools.

Marketing & Sales Assistant

Ikworx IT Academy
Pretoria
03.2020 - 12.2020
  • Assisted walk-in students and parents with inquiries and information.
  • Managed inbound and outbound calls to stakeholders.
  • Confirmed general information for institutions to ensure accuracy.
  • Conducted cold calling to engage potential students.
  • Executed digital marketing strategies to enhance online presence.
  • Developed PR initiatives to promote institutional offerings.
  • Updated CRM system to maintain accurate student engagement records.
  • Produced creative content, including videos and blogs, for digital platforms.

Reception Assistant

Pearson Institute
Pretoria
02.2017 - 06.2017
  • Facilitated connections between students and advisors to enhance support services.
  • Collaborated with colleagues to minimize customer wait times during check-in and check-out.
  • Delivered exceptional customer service throughout hotel visits, earning positive TripAdvisor feedback.
  • Managed high volume of bookings via face-to-face, online, and telephone channels while maintaining service standards.

Education

Certificate - Software Engineering

Pearson Institute of Higher Education
Pretoria, GP

High School Diploma -

Hoerskool Kriel
Mpumalanga, South Africa

Bachelor of Education -

Varsity College
Johannesburg, Sandton

Skills

  • Digital marketing strategies
  • Customer service excellence
  • Objection handling
  • Product knowledge
  • Team collaboration
  • Professional phone etiquette
  • Results orientation
  • After-sales support
  • Account management
  • Cross-selling techniques
  • Product troubleshooting
  • Complaint resolution
  • Team leadership
  • Salesforce CRM proficiency
  • Call center operations
  • Customer relationship management
  • Problem-solving skills
  • Customer satisfaction focus
  • Self-discipline
  • Emotional support skills
  • Email marketing campaigns
  • Microsoft Office suite proficiency (Word, Excel, PowerPoint)
  • Database management projects (MSQLC)
  • Basic C# programming fundamentals

Additional Information

Available immediately.

Timeline

Customer Service Agent

Merchants Comcast
03.2023 - 08.2023

Marketing and Sales Executive

Ikworx IT Academy
02.2022 - 10.2022

General Assistant

Masiphula High school
06.2021 - 02.2022

Marketing & Sales Assistant

Ikworx IT Academy
03.2020 - 12.2020

Reception Assistant

Pearson Institute
02.2017 - 06.2017

Certificate - Software Engineering

Pearson Institute of Higher Education

High School Diploma -

Hoerskool Kriel

Bachelor of Education -

Varsity College

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Khayelihle SN Mahlobo