Summary
Overview
Work History
Education
Skills
Certification
Awards
Publications
Disclaimer
Personal Information
Accomplishments
Affiliations
Interests
Running & Reading
Timeline
Generic
Khayelihle Mandisa Rodney Buthelezi

Khayelihle Mandisa Rodney Buthelezi

Regional Manager: Integrate Channel (RBB)
Durban

Summary

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 17 years of progressive banking experience to positively impact business operations.


Experienced with managing multi-regional operations and leading teams to achieve organizational goals.


Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.

Overview

21
21
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Regional Manager: Integrated Channel

Absa
01.2022 - Current
  • Company Overview: The Regional Manager is responsible for Enterprise leadership of the Physical Channels function within the designated geographic Region.
  • Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
  • Conduct annual and if appropriate, interim reviews of customers borrowing facilities.
  • Conduct annual and if appropriate, interim reviews with non-borrowing customers.
  • Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.
  • Deal with and find solutions to customer complaints.
  • Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
  • Research, create and follow up a target list for potential new business.
  • Driving performance of the Physical Channels against the balanced scorecard.
  • Ensuring all sales and service methodologies are upheld in branch.
  • Managing the implementation of external sales tactical plans.
  • ATM fleet management.
  • Managing NII , NIR and market penetration.
  • Coordinating the regional citizenship agenda.
  • Research, create and follow up on a target list for potential new business.
  • Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
  • Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with Bankers construct credit applications).
  • Interface with the Risk & Compliance function at the country Head Office to achieve desired results.
  • Initiate and regularly update plans for reduction of provisions/impairment. This role is directly accountable for the quality of the asset book.
  • Accountable for compliance & control environment in the distribution network.
  • Any other duties that maybe assigned to you from time to time
  • Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Regional Head: Sales & Service / Acting Regional Finance Manager

Absa
01.2017 - 01.2022
  • Company Overview: The regional manager of sales and service execution is responsible for campaign coordination functions and teams ensuring overall performance effectiveness.
  • Actively supporting and developing branch and regional teams to continuously and competitively improve sales and service delivery.
  • Delivering against multi-channel sales, service and customer experience requirements and strategies for the physical channel region.
  • Ensure the implementation of key projects and change initiatives, whilst delivering specific capacity-building learning programmes.
  • Ensuring integrated planning across functions, business units and disciplines as well as coordination of all sales and service-related activities and campaigns in the region to support the achievement of regional goals.
  • Liaise with head service experience to adopt, localize and execute the service strategy to enable customer experience objectives across branch and ATM channels.
  • Together with physical channel head office support functions, formulate regional tactical plans on implementation projects and learning programmes; as well as develop sales tools and techniques to ensure a sales and service discipline within the region.
  • Own customer queries and complaints and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Head of Enterprise Banking.
  • Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Direct customers to the appropriate delivery channel to meet their needs.
  • The regional manager of sales and service execution is responsible for campaign coordination functions and teams ensuring overall performance effectiveness.

Regional Head: Business Support

Absa
01.2017 - 01.2018
  • Company Overview: The Regional Head Takes full responsibility for the end-to-end measuring, planning, and reporting of all financial aspects to the Regional Executive.
  • Measure and manage financial objectives by providing accurate value-added financial management information.
  • Establish and maintain a succession plan for the key roles in the area and review and approve succession plans for one level below.
  • Day to day coaching and development of Corporate Managers’, Bankers & Premium Bankers.
  • Responsible for the total management accounting function including supporting strategic planning, budgets and Forecasts and interpreting financial results, finance performance, Investment promotion, external sales and campaign coordination functions (operations,) and teams ensuring overall productivity, coordination and effectiveness across the region.
  • The Regional Head Takes full responsibility for the end-to-end measuring, planning, and reporting of all financial aspects to the Regional Executive.

Provincial Performance Manager & Analyst (Limpopo & Mpumalanga)

Absa
01.2015 - 01.2017
  • Company Overview: The Performance Manager is responsible for achieving the regional goals (Financial, Sales & Service performance) with the supply of accurate MI translated into relevant business insights & actionable solutions.
  • Achieving the regional goals (Financial, Sales & Service performance) with the supply of accurate MI translated into relevant business insights & actionable solutions, derived from trend and root-cause analysis so that area heads and regional leaders can drive sales growth (Volume & Value) as well as service improvements & enhancements and capacity decisions.
  • The Performance Manager is responsible for achieving the regional goals (Financial, Sales & Service performance) with the supply of accurate MI translated into relevant business insights & actionable solutions.

Business Advisor (Ladysmith, Dundee, Escourt, Bergville, Weenen & Greytown)

Small Enterprise Development Agency (SEDA)
01.2013 - 01.2015
  • Company Overview: Facilitate the promotion of Economic growth and transformation through the promotion of investments and trade within the Region.
  • Extract, analyze and validate financial information for infrastructure projects/programs.
  • Provide financial administration services for all infrastructure programs and projects.
  • Prepare financial reports and provide budget administration.
  • Update and maintain a document management system for all financial documentation.
  • Sound knowledge of regulatory requirements, Enterprise-wide risk management framework.
  • Understand and manage risks and risk events relevant to the role.
  • Entrepreneurial and commercial thinking.
  • Analytical and research skills in finance, monitoring, compliance, and information.
  • Relating and networking.
  • Planning and organizing.
  • Persuading and influencing.
  • Creating and innovation.
  • Good communication (written and verbal).
  • Facilitate the promotion of Economic growth and transformation through the promotion of investments and trade within the Region.

Key Account Executive (Northern Kzn & Midlands)

Absa
01.2013 - 08.2013
  • Company Overview: Develop sales activities, and annual plans for the region.
  • Customize and coordinate the implementation of sales campaigns across the region.
  • Implement feedback mechanisms (Feed loops) to effectively close out on sales activities.
  • Develop communication, education, and migration plans for branch and roll outs.
  • Effectively communicate / train on new products and existing products and digital enhancement.
  • Monitor migration MI & productivity and create insights and for opportunities identified.
  • Leverage migration information to drive campaigns & sales activities with identified branches.
  • Develop and provide accurate, updated, and timeous customer insights and report.
  • Drive the monitoring of customer regulation implementation effectiveness within assigned branches.
  • Conduct regular customer surveys and translate customer feedback into actionable insights.
  • Actively coach and develop colleagues and customer products & service within the assigned branches.
  • Ensuring strong and capable front line staff to deliver campaigns and drive migration & sales.
  • Drive client centric and engaged culture through aligned sales activity planning.
  • Implement, report within the region creating energy, awareness & excitement within assigned branches.
  • Drive proactive compliance & risk management through effective reporting, monitoring and opportunity Identification.
  • Keep updated on all regulatory requirements and changes and drive behaviour and in branch activity.
  • Encourage responsible citizenship and community involvement through aligned performance.
  • Management, sales activity and migration initiatives.
  • Act as a brand ambassador for the Absa business in all activities.
  • Revenue management.
  • Expenditure management - Cost Containment.
  • Expenditure management - house keeping.
  • Supply chain management.
  • Sales and Service.
  • Chairing of meetings.
  • Develop sales activities, and annual plans for the region.

Regional Trainer: Consumer Education

Absa
01.2011 - 01.2013
  • Company Overview: Training staff on various financial topics.
  • Training staff on topics such as Audit report, Supply Chain Management, Compliance adherences, Time management, Project management, Budgeting, saving, investments, Retirement funds, Debt management, Report writing, Sales management, Financial management, Building winning team.
  • Monitoring, Analysis, and evaluations.
  • Project Management.
  • Claims Management.
  • Technical Skill training.
  • Support communication and develop and implement marketing of Absa Financial Literacy.
  • Stakeholder Liaison & Management.
  • Planning and Delivering financial literacy on radio stations.
  • Training staff on various financial topics.

Manager: Business Optimization and Operation (Durban)

Absa
01.2008 - 01.2011
  • Company Overview: Manage Audit & Financials, Compliance, and Human Resources within the Region.
  • Manage Audit & Financials.
  • Manage Compliance.
  • Accomplish Supply Chain Management.
  • Achieve provisioning services.
  • Deliver Property Management Section.
  • Manage Human Resources within the Region.
  • Manage and provide strategic direction.
  • Be able to deliver on professional, district and community special projects for the Region.
  • Bring about Financial & Administration Section.
  • Manage Conditional Grants.
  • Manage Occupational Health and Safety in the Region.
  • Manage Audit & Financials, Compliance, and Human Resources within the Region.

Risk Manager

Absa
01.2007 - 01.2008
  • Company Overview: Building of new Absa outlets and renovation of existing ones.
  • Building of new Absa outlets in KwaMashu, UMlazi & Bridge City.
  • Renovation of Absa outlets in Clairwood, Pinetown, Durban City, Pietermaritzburg, Ulundi & Empangeni.
  • Project Management; Scoping Initiation.
  • Planning, Scheduling & WBS (Deliverables) Resources.
  • Budgeting & Estimates.
  • Control, Monitoring & evaluation.
  • Compliance management and implementation.
  • Conducting Audit and managing action plan of Management assurance report.
  • Financial management & accounting.
  • Strategic management.
  • Debt collection management.
  • Monthly reports & presentations.
  • Risk Assessment & management.
  • Service Level Agreements.
  • Liaison with project sponsor team, consultants, community & other stakeholders.
  • Health & Safety Supply chain management.
  • Recruitment and selection.
  • Performance management.
  • Training and development.
  • Communication strategy.
  • Legislative compliance.
  • Building of new Absa outlets and renovation of existing ones.

Teller

Absa
01.2005 - 01.2007
  • Company Overview: Budgetary and financial management, staff supervision, and customer service.
  • Budgetary and financial management.
  • Value-for-money audits.
  • Maintenance of dwellings.
  • Staff supervision.
  • Performance management.
  • Training and development.
  • Asset management.
  • Service level agreements.
  • Customer service.
  • Health & safety.
  • Liaison with stakeholders.
  • Reports, correspondence.
  • Budgetary and financial management, staff supervision, and customer service.

Education

Masters in Business Administration - Managerial Economics, Information and Knowledge Management, Strategic Marketing Management, Strategies in Operations Management, Human Resource Development, Financial Management, Research and Quantitative Methods, Corporate Strategy, Leadership, Dissertation

MANCOSA
01.2020 - 01.2022

Post Graduate Diploma in Business Management - Operation Management, Information and Knowledge Management

MANCOSA
01.2016 - 01.2018

BTec - undefined

Durban University of Technology
01.2011 - 01.2013

Diploma in Accounting - undefined

Durban University of Technology
01.2008 - 01.2011

Higher Certificate in Accountancy - undefined

University of Natal
01.2007 - 01.2008

Diploma in Business Studies - undefined

University of Natal
01.2005 - 01.2008

Certificate in Communication and Computation Skills - undefined

University of Natal
01.2007 - 01.2008

Introduction to the Business Environment - undefined

University of Natal
01.2006 - 01.2007

Ph.D. - Organizational Leadership

University of KwaZulu Natal
Durban
04.2001 -

Skills

Sales and marketing strategies

Business development and planning

Sales planning

Goals and performance

Strategic planning

Strategic development

New business development

Vendor management

Certification

Business Accountant, 2013, SAIBR 1833

Awards

  • 2018, Best Sales & Service Recognition
  • 2009, Prestige award in leadership at Absa

Publications

2022, The study of the impact of financial literacy in the community of Peacetown under the uThukela District, MANCOSA (MBA), Expediting what it entails to have financial literacy & how financial literacy impacts decision making for ordinary individuals

Disclaimer

KMR Buthelezi

Personal Information

  • ID Number: 8404065342087
  • Date of Birth: 04/06/84
  • Gender: Male
  • Nationality: South African
  • Driving License: Code 10
  • Marital Status: Married

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved highest Sales contribution & year-on-year growth

Affiliations

  • SAIBA : Certified Business Accountants

Interests

Reading

Running

Networking

Running & Reading

Deliver results through teams

Timeline

Regional Manager: Integrated Channel

Absa
01.2022 - Current

Masters in Business Administration - Managerial Economics, Information and Knowledge Management, Strategic Marketing Management, Strategies in Operations Management, Human Resource Development, Financial Management, Research and Quantitative Methods, Corporate Strategy, Leadership, Dissertation

MANCOSA
01.2020 - 01.2022

Regional Head: Sales & Service / Acting Regional Finance Manager

Absa
01.2017 - 01.2022

Regional Head: Business Support

Absa
01.2017 - 01.2018

Post Graduate Diploma in Business Management - Operation Management, Information and Knowledge Management

MANCOSA
01.2016 - 01.2018

Provincial Performance Manager & Analyst (Limpopo & Mpumalanga)

Absa
01.2015 - 01.2017

Business Advisor (Ladysmith, Dundee, Escourt, Bergville, Weenen & Greytown)

Small Enterprise Development Agency (SEDA)
01.2013 - 01.2015

Key Account Executive (Northern Kzn & Midlands)

Absa
01.2013 - 08.2013

Regional Trainer: Consumer Education

Absa
01.2011 - 01.2013

BTec - undefined

Durban University of Technology
01.2011 - 01.2013

Manager: Business Optimization and Operation (Durban)

Absa
01.2008 - 01.2011

Diploma in Accounting - undefined

Durban University of Technology
01.2008 - 01.2011

Risk Manager

Absa
01.2007 - 01.2008

Higher Certificate in Accountancy - undefined

University of Natal
01.2007 - 01.2008

Certificate in Communication and Computation Skills - undefined

University of Natal
01.2007 - 01.2008

Introduction to the Business Environment - undefined

University of Natal
01.2006 - 01.2007

Teller

Absa
01.2005 - 01.2007

Diploma in Business Studies - undefined

University of Natal
01.2005 - 01.2008

Ph.D. - Organizational Leadership

University of KwaZulu Natal
04.2001 -

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