Khayakazi Prudence Mkhwanazi
Durban
Summary
Experienced professional skilled in customer service, sales, and administration, excelling at fostering client relationships and resolving inquiries. Proven ability to manage diverse tasks efficiently while maintaining a positive customer experience. Strong analytical and organizational skills contribute to effective support and operational success.
Overview
11
11
years of professional experience
Work History
Sales Consultant
MM Credit & Vehicle Solution
03.2023 - 05.2023
- Facilitated client file openings and evaluated credit clearance solutions to streamline financing processes.
- Engaged clients to clarify sales goals and financial objectives, aligning services with their specific needs.
- Persuaded clients effectively while maintaining a positive customer experience.
- Provided solutions to customer inquiries regarding vehicles and financial services.
- Addressed customer inquiries with tailored solutions regarding vehicles and financial services, enhancing customer satisfaction.
- Assisted clients in opening files and assessing credit clearance solutions.
Customer Service Representative
Mdalisu
10.2022 - 02.2023
- Responded to customer inquiries regarding products and services.
- Processed orders and transactions, ensuring accuracy and timely fulfillment.
- Provided proactive customer outreach to enhance satisfaction.
- Conducted proactive customer outreach to increase satisfaction and loyalty.
- Collected and analyzed customer feedback to identify areas for service improvement.
- Collected and analyzed customer feedback to improve service delivery.
Administrative Clerk
Department of Human Settlements
05.2017 - 08.2018
- Delivered administrative support and information to senior management, facilitating informed decision-making.
- Executed administrative tasks such as filing, typing, emailing, scanning, and binding to maintain organized office operations.
- Handled telephone communications and adjustment letters with professionalism to ensure effective client interactions.
- Coordinated with other departments to ensure smooth workflow and project compliance.
- Reviewed subsidy applications for accuracy and completeness before system capture.
- Advised community members regarding subsidy processes and procedures.
Admin Clerk / Receptionist
SANTACO
08.2014 - 07.2015
- Handled reception duties including greeting visitors and answering phone calls.
- Managed contact lists to facilitate efficient communication and support.
- Maintained contact lists and managed general office support.
- Greeted visitors and answered phone calls to ensure positive first impressions and effective information exchange.
- Procured office supplies to maintain operational efficiency. and maintained inventory to support uninterrupted office operations.
- Ordered office supplies and maintained inventory control.
Front Desk Receptionist
SAPS
10.2012 - 01.2013
- Greeted visitors and confirmed identification and reservations.
- Operated multi-line phone systems, directing calls to ensure efficient communication.
- Resolved customer issues promptly and escalated concerns.
- Assisted internal departments with administrative and reception tasks.
- Distributed incoming mail and packages to relevant personnel.
- Supported internal departments with administrative and reception tasks to facilitate smooth operations.
Education
B-Tech - Human Resource Management
Durban University of Technology
Durban01-2016
National Diploma - Human Resource Management
Durban University of Technology
Durban01-2013
Grade 12 -
Siyaphambili High School
Harding01-2006
Skills
- Customer service orientation
- Effective communication
- Active listening
- Problem solving
- Conflict resolution
- Dependability
- Flexibility and adaptability
- Time management
- Microsoft Office proficiency
- Data management
- Report writing
- Analytical skills
- Leadership and teamwork
- Sales forecasting
- Sales strategy
- Risk assessment
- Organizational planning
Disclaimer
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Timeline
Sales Consultant
MM Credit & Vehicle Solution
03.2023 - 05.2023
Customer Service Representative
Mdalisu
10.2022 - 02.2023
Administrative Clerk
Department of Human Settlements
05.2017 - 08.2018
Admin Clerk / Receptionist
SANTACO
08.2014 - 07.2015
Front Desk Receptionist
SAPS
10.2012 - 01.2013
B-Tech - Human Resource Management
Durban University of Technology
National Diploma - Human Resource Management
Durban University of Technology
Grade 12 -
Siyaphambili High School