KHAYA NKUTHA
N/a
Springs
Summary
Dynamic employee with a proven track record at Rise and Shine Food Outlet, excelling in customer service and cash management. Cultivated a loyal customer base through exceptional communication and problem-solving skills, while enhancing operational efficiency and maintaining competitive pricing. Recognized for building strong vendor relationships and delivering personalized shopping experiences.
Overview
5
5
years of professional experience
Work History
Shopkeeper
Rise and Shine Food Otlet
01.2020 - 02.2025
- Kept sales receipts and maintained accounting records.
- Ordered goods from various vendors to maintain store merchandise levels.
- Developed loyal customer base by building strong relationships through exceptional service and communication skills.
- Strengthened vendor relationships with prompt payment processing while effectively managing the shop''s budget constraints.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Resolved customer complaints professionally, maintaining a positive store reputation within the community.
- Collaborated with suppliers to negotiate favorable pricing and delivery terms for products.
- Updated store layout periodically for fresh appearance and improved shopping experience for customers.
- Assisted customers by answering questions and suggesting merchandise.
- Conducted regular price audits to maintain competitive pricing in the local market.
Education
N4 Mechanical Engineering - Engineering
Ekuruhleni East Tvet College
Kwa-thema 04.2001 -
High School Diploma -
Springs Technical High School
Springs, South Africa 04.2001 -
Skills
Customer service
critical tinking
Friendly and positive
Problem-solving
Documentation and reporting
Policies and procedures
Verbal and written communication
Mathematical aptitude
Operational efficiency
adaptability
Timeline
Shopkeeper
Rise and Shine Food Otlet
01.2020 - 02.2025
N4 Mechanical Engineering - Engineering
Ekuruhleni East Tvet College
04.2001 -
High School Diploma -
Springs Technical High School
04.2001 -
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