Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OperationsManager

KHATIJA HUSSAIN

Rewards Program Operational Administrator
Benoni

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated individual brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Forward-thinking Operations Specialist bringing 30 years of expertise in different fields of study for Travel and Reward Program in Banking sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Office. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience
3
3
years of post-secondary education

Work History

Rewards Program Operational Administrator

First National Bank
Johannesburg
08.2020 - Current
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Entered and maintained departmental records in company database.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Incentives, Conference & Exhibition Co-ordinator

First National Bank
Johannesburg
08.2019 - 08.2020
  • Organized and attended meetings to discuss project status and brief new projects.
  • Liaised with vendors and suppliers to procure decorative materials.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting.

Senior Travel Consultant

First National Bank
Johannesburg
04.2019 - 08.2019
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Used company and vendor marketing resources to educate customers and close sales.
  • Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
  • Handled sensitive personal data with discretion.
  • Used Different computer systems to print tickets and travel itineraries.
  • Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
  • Provided useful travel materials such as guides, maps and event programs.
  • Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Travel Director

Areeba's Travel
Johannesburg
04.2009 - 03.2019
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Helped customers with passport and visa applications.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Created promotional materials to increase visibility and attract larger market share.

Group Travel Specialist

Emirates Airline
Johannesburg
02.2006 - 03.2009
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Collaborated with colleagues to create and promote special travel packages.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Helped customers with passport and visa applications.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Airport Operations Agent

British Airways
Johannesburg
02.2001 - 01.2004
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Provided announcements to passengers to explain baggage procedures.
  • Used Airport systems to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
  • Established and maintained communication with air traffic control and other airfield personnel as required.
  • Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
  • Conducted departure and arrival briefings.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
  • Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.

Programmer

South African Airways
Johannesburg
02.1994 - 11.2000
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.
  • Developed web applications for deployment on platforms and sites.
  • Created business intelligence tools to capture client metrics.
  • Integrated data visualization media and tools to illustrate complex analyses.
  • Implemented scripts to enhance user experience.
  • Contributed to codebase used in software deployment on multiple virtual machines.
  • Tested server code to validate code changes.
  • Designed custom dashboards and reporting interfaces.
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
  • Provided computer programming subject matter expertise to project team members.
  • Implemented encryption, authentication and additional security measures, safeguarding systems.
  • Integrated new software with existing systems and third-party APIs.
  • Performed code refactoring and optimization to improve performance.
  • Created databases, data entry systems, web forms and other applications for diverse uses.

Education

Bachelor of Commerce - Marketing

Regent Business School
Johannesburg
02.2021 - Current

No Degree - TESOL Certificate

International Open Academy
London
04.2001 -

Graphic Design Diploma

Shaw Academy

Galileo Certification

Travelport
Johannesburg

Amadeus Certificate

Amadeus Training Center
Johannesburg

Strategic Revenue Management

Emirates Training Center
Dubai

GDS And Marketing Systems

Emirates Training Center
Dubai

Dangerous Goods And Ramp Training

British Airways
Johannesburg

Assembler Programming And Related Programs

South African Airways
Johannesburg

Business And Marketing Management

Allenby In House College
Johannesburg

Travel And Tourism Diploma

Birnam Business College

Skills

    Travel coordination

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Work Availability

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Timeline

Bachelor of Commerce - Marketing

Regent Business School
02.2021 - Current

Rewards Program Operational Administrator

First National Bank
08.2020 - Current

Incentives, Conference & Exhibition Co-ordinator

First National Bank
08.2019 - 08.2020

Senior Travel Consultant

First National Bank
04.2019 - 08.2019

Travel Director

Areeba's Travel
04.2009 - 03.2019

Group Travel Specialist

Emirates Airline
02.2006 - 03.2009

No Degree - TESOL Certificate

International Open Academy
04.2001 -

Airport Operations Agent

British Airways
02.2001 - 01.2004

Programmer

South African Airways
02.1994 - 11.2000

Graphic Design Diploma

Shaw Academy

Galileo Certification

Travelport

Amadeus Certificate

Amadeus Training Center

Strategic Revenue Management

Emirates Training Center

GDS And Marketing Systems

Emirates Training Center

Dangerous Goods And Ramp Training

British Airways

Assembler Programming And Related Programs

South African Airways

Business And Marketing Management

Allenby In House College

Travel And Tourism Diploma

Birnam Business College
KHATIJA HUSSAINRewards Program Operational Administrator