Khanyiso Dyasi
Retail Operations Management
Port Elizabeth,Eastern Cape
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Store Manager
Young Designers Emporium
Port Elizabeth
04.2011 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Masiphathisane High / Boston Business College
Port Elizabeth 02.2019 - Current
Skills
Relationship building and management
Team leadership and coaching
Order management
Staff training and development
Maximizing profitability
Bank deposit procedures
Training and mentoring
Store displays
Staff Management
Operations
Accurate money handling
Systems and software programs
Strategic thinker
Opening and closing procedures
Team Building
Merchandising
Customer Relations
Hourly shift management
Customer Response
POS systems
Goals and performance
Personnel development
Sales expertise
Product and service sales
Financial operations management
[Type] laws and regulatory compliance
Certification
Basic Administration Management
Music . Sports and Movies
I produce or make music , not only a listener . I am a Music director in a music band called Friends In Sync
Timeline
High School Diploma -
Masiphathisane High / Boston Business College
02.2019 - Current
Retail Operations Management
11-2017
Basic Administration Management
07-2016
Store Manager
Young Designers Emporium
04.2011 - Current