Khanyisile Zakithi Mpusula
Chef & Make Up Artist
Johannesburg,GP
Summary
Highly adaptable professional with over a decade of experience in the travel, tourism, and culinary sectors. Skilled in collaborating with individuals from diverse nationalities and cultures while thriving in dynamic environments. Proven track record of delivering exceptional service and fostering positive relationships. Committed to leveraging expertise to create memorable client experiences and drive organizational success, while contributing to innovative solutions within the industry.
Overview
15
15
years of professional experience
Work History
First and business class cabin crew – Premium service excellence program
Qatar Airways
2014.01 - 2024.11
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- First Aid skills implemented
- Works well in multicultural, multilingual and with different nationalities.
Beauty consultant and make up artist for Lancôme and YSL
Stuttafords
2013.01 - 2013.01
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Professionally applied makeup to clients for productions and performances.
- Conducted consultations to understand client's desired look.
- Monitored current trends to understand fashions and better serve customer needs.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
- Sanitized makeup tools to avoid spread of infection.
- Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
Receiving information to pick and pack study material to courier
UNISA despatch
2013.01 - 2013.01
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Followed company policies and procedures during shift.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
sales and promotions
Malatiso enterprise
2010.01 - 2012.01
- Maintained knowledge of current sales and promotions, effectively communicating this information to customers as applicable.
- Reduced excess inventory levels by coordinating strategic clearance sales and promotions.
- Tossed, caught and flipped signs to attract attention to sales and promotions.
- Developed and maintained knowledge of current sales and promotions.
- Promoted beverages to customers
Education
Diploma - Culinary Arts
Chefs training & innovation academy
Pretoria, South Africa01.2021
Diploma - undefined
Face to face beauty and make up artistry design
01.2011
High school -
West ridge high school
Johannesburg, South Africa 01.2010
Primary school -
Horizon view primary school
Johannesburg, South Africa 01.2005
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Time management
Flexible and adaptable
Multitasking
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
First aid
Safety
Drivers License- Code 8
References
- Yavishka, Naidoo, Cosmetic manager, +2779 898 5514
- Nkadimeng, Lebone, UNISA despatch supervisor, +2701 471 2276
- Theodora, Noyile, First and business class colleague, +974 3395 3265
- Beauford, Armando, Boeing 777 captain and colleague at Qatar airways, +974 6613 5307
Timeline
First and business class cabin crew – Premium service excellence program
Qatar Airways
2014.01 - 2024.11
Beauty consultant and make up artist for Lancôme and YSL
Stuttafords
2013.01 - 2013.01
Receiving information to pick and pack study material to courier
UNISA despatch
2013.01 - 2013.01
sales and promotions
Malatiso enterprise
2010.01 - 2012.01
Diploma - undefined
Face to face beauty and make up artistry design
Diploma - Culinary Arts
Chefs training & innovation academy
High school -
West ridge high school
Primary school -
Horizon view primary school