I love driving , reading and leaning new things everyday
Khanyisile Mercy Ngiba
ND:Information Technology
George
Summary
Hardworking employee enthusiastic about learning about the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
18
18
years of professional experience
2017
2017
years of post-secondary education
Work History
Delivery Driver
Zamashandu- Kids
01.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Driving kids back and forth from school and to their extra activities
Quality Control Analyst
Sagaci Research
01.2020 - Current
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Inspected items and compared against standards to meet regulatory requirements.
- Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
- Transport the agents to different areas of work to make sure quality standard are met
- Reduced customer complaints with consistent monitoring of products for adherence to company standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Field Manager
Sagaci Research
01.2017 - Current
- Providing input on research approaches and methodologies
- Managing field teams in South Africa and other African countries where Sagaci Research operates to ensure fulfillment of research objectives
- Analyzing gathered information or data and extracting insights
- Travel all over Africa, Recruited, Executed, and Train and manage the Fieldwork
- Moderation on different topics to better understand the peoples thought for the client to release the better products
Fieldwork interviewer (supervisor) /part time
Plus 94 Market Research Company
01.2016 - 01.2017
- TAPI enable interviewing
- Customer satisfaction surveys
- Public perception and reputation surveys
Field Agent (Team Leader)
Sagaci Research
01.2015 - 01.2017
- Customer satisfaction surveys
- Public perception and reputation surveys
- Consumer perception and preference surveys
- New product or concept development research
- CAPI enable interviewing, TAPI enable interviewing
Shop Floor Department Coordinator (weekend Manager)
Woolworths
11.2013 - 03.2014
- Deal with customer complains, Customer compliments and all the issues they might have regarding our product or service
- Manage the floor end of day and early morning replenishes, make sure we have the correct stock and the correct shelf edge label and all stock is packed and made visible for our customers
- Manage till podium, manage queues to move as fast as possible and provide excellent service and let our customer go with a smile
- Batch daily and weekly paper work
- Keep track on sales, making budget and gaining profit
- Minimise Shrinkage
End of day Department Coordinator
Woolworths
03.2013 - 11.2013
- To ensure stock rotation in the cooler and on the floor
- To ensure all product are at a correct temperature at all times
- Store count done everyday
- Plannogramms are done every weekend
- Price changing’s and label changes
- Makes sure the store is 100% ready for the next morning
- Replenish stock and make sure it corresponds with labels
- Receive track IBA and Magazines
- Make sure all expired stock has been removed from the sales floor
- Delegate and follow up on the team
- Create RTV, do gaps and orders for the store
Sales Assistant
Woolworths
01.2012 - 05.2012
- To ensure that the counter has stock all different kinds
- To ensure that the counter is clean and hygiene is done hundred percent
- To ensure that customers are helped at all times
- To make sure daily paper work is done
- Make sure the counter life is practice
Till Operator
Woolworths
08.2009 - 01.2010
- Processing customer transactions correctly and accurately
- Be friendly, helpful, and be able to help customers
Manager/ Technician
PK COMPUNET
08.2007 - 01.2009
- Answer calls and take their orders
- Call clients when their products are ready to be fetched
- Dealing with customer complains
- Fixing and building computers
- Formatting and installing software’s in computers and laptops
- Receiving stock and doing stock take
- Doing all the administration duties
- Data Capture
- Typing and creating customer’s documents e.g
- CV, Business Cards, letter heads, assignments, wedding cards, all sort of documentation done in Microsoft office
- Operating Printing machine
Education
ND - Information Technology
DUT
Metric - undefined
Phezukomkhono High School
Skills
Teamwork and collaboration
Vehicle maintenance
Commercial driving
Safe driving
GPS navigation
Positive attitude
Customer service
Time management
Product promotion
Payment collection
Load balancing
Valid Driver's license WITH PDP
Quality assurance
Problem-solving
Nextofkin
Aunt, Simangele Sigwaza, 0834157670, 0112655939
Education
2004, Metric, Phezukomkhono High School, Kwazulu-Natal, Accounting, Mathematics, Business Economics, IsiZulu, English, Economics, Accounting, ND: Information Technology (DUT), Business Analysis II and III, Development Software I, II and III, Financial Accounting I, Information Systems I, II and III, Information Technology Skill I, System Software I, II, and III, 04/20/16, Web developer for the final project. Windows, Microsoft Office, C#, Java
Awards
- Woolworths Difference Award, 10/01/12
- Woolworths Difference Award, 06/01/13
Personal Information
- Criminal Offences: None
- Health Status: Excellent
- Gender: Female
- Nationality: South African
- Driving License: Code10
- Marital Status: Single
Interests
Timeline
Delivery Driver
Zamashandu- Kids
01.2022 - Current
Quality Control Analyst
Sagaci Research
01.2020 - Current
Field Manager
Sagaci Research
01.2017 - Current
Fieldwork interviewer (supervisor) /part time
Plus 94 Market Research Company
01.2016 - 01.2017
Field Agent (Team Leader)
Sagaci Research
01.2015 - 01.2017
Shop Floor Department Coordinator (weekend Manager)
Woolworths
11.2013 - 03.2014
End of day Department Coordinator
Woolworths
03.2013 - 11.2013
Sales Assistant
Woolworths
01.2012 - 05.2012
Till Operator
Woolworths
08.2009 - 01.2010
Manager/ Technician
PK COMPUNET
08.2007 - 01.2009
Metric - undefined
Phezukomkhono High School
ND - Information Technology
DUT
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