Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Khanyisile Brightness Ntanzi

Khanyisile Brightness Ntanzi

Durban

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Driven Sales and Customer Service Representative with strong upselling skills. Harnesses active listening and genuine communication to build relationships and achieve targets. Converts leads with social media and CRM system knowledge. I am Confident Sales and Customer Service Representative who is always successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. I am Trustworthy with more a decade of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Overview

21
21
years of professional experience

Work History

Store Manager

Vodacom Cellular City
09.2024 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Sales and Customer Service Representative

Skytel Mobile MTN FRINCHISE
04.2021 - 02.2024
  • Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Fostered positive relationships with customers and suppliers.
  • Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
  • Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
  • Oversaw inventory management, reducing stock loss through effective control measures.
  • Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
  • Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
  • Coached employees on upselling techniques, significantly increasing average transaction value.
  • Completed audits and risk assessments to achieve regulatory compliance.
  • Resolved complex customer enquiries, disputes and complaints.
  • Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
  • Empowered sales team to maximise sales revenue and exceed corporate goals.
  • Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
  • Developed new promotions and product lines to exceed sales targets.
  • Oversaw stocktakes to achieve accurate inventory and pricing.
  • Built store brand through successful advertising and visual merchandising strategies.
  • Generated repeat business through exceptional customer service.
  • Implemented customer relationship management CRM systems to improve client engagement.
  • Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Created sales and revenue-generating opportunities in new markets to improve profit margins.
  • Visited customer locations and represented company at industry events to demonstrate products.
  • Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Participated in weekly meetings to discuss sales targets, sharing insights for continuous improvement.
  • Handled customer complaints with empathy and professionalism, restoring consumer confidence.
  • Collaborated with the sales team to identify and target new sales opportunities, driving revenue growth.
  • Maintained up-to-date knowledge of market developments, ensuring competitive advantage.
  • Processed customer orders with accuracy and efficiency, contributing to increased sales targets achievement.
  • Conducted follow-up calls to assess customer satisfaction, identifying opportunities for repeat business.
  • Assisted in the development of sales materials, including brochures and online content, to attract customers.
  • Acted as a brand ambassador at trade shows and events, broadening network and generating leads.
  • Developed organisation systems for contracts, records and reports to increase traceability and preserve accurate records.
  • Utilised CRM software to streamline customer communication, enhancing efficiency.
  • Cold-called prospective customers to build relationships.
  • Established clear communication channels with clients, keeping them informed about new products and services.
  • Adapted sales techniques to suit diverse customer segments, improving conversion rates across multiple channels.
  • Organized and hosted product demonstrations at trade shows, significantly enhancing brand visibility.
  • Coordinated with the logistics team to ensure timely delivery of products, enhancing customer experience.
  • Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.
  • Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
  • Monitored competitor activity, adjusting sales strategies to maintain a competitive edge in the market.
  • Negotiated contracts with prospective clients, securing favorable terms that maximized profit margins.
  • Met sales targets through proactive promotion and excellent customer service.
  • Implemented customized sales presentations, tailoring offerings to individual client needs and preferences.
  • Set up temporary sales structures at markets to attract new customers.
  • Built displays of items for special promotions and updated signs with correct pricing.
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
  • Advised customers on product range, price, delivery, warranties and product use.
  • Assisted in annual stocktaking through counting, record-keeping and documenting.

Team Leader - Sales and Customer Service Rep

MTN SA
11.2011 - 04.2021
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Assisted in annual stocktaking through counting, record-keeping and documenting.
  • Shared new products and promotions with customer to encourage sales.
  • Operated register to process payments via cheque, cash and cards.
  • Advised customers on product range, price, delivery, warranties and product use.
  • Built displays of items for special promotions and updated signs with correct pricing.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Set up temporary sales structures at markets to attract new customers.
  • Demonstrated products to customers to show features and promote items.
  • Took stock of products and updated inventory records with new totals.
  • Met sales targets through proactive promotion and excellent customer service.
  • Implemented customised sales presentations, tailoring offerings to individual client needs and preferences.
  • Developed a comprehensive client database, streamlining the sales process and improving client management.
  • Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
  • Negotiated contracts with prospective clients, securing favorable terms that maximized profit margins.
  • Monitored competitor activity, adjusting sales strategies to maintain a competitive edge in the market.
  • Prepared detailed sales reports for senior management, highlighting achievements and forecasting future trends.
  • Adapted sales techniques to suit diverse customer segments, improving conversion rates across multiple channels.
  • Conducted follow-up calls to assess customer satisfaction, identifying opportunities for repeat business.
  • Cold-called prospective customers to build relationships.
  • Utilized CRM software to streamline customer communication, enhancing efficiency.
  • Implemented promotional campaigns, effectively communicating offers to potential and existing customers.
  • Acted as a brand ambassador at trade shows and events, broadening network and generating leads.
  • Routinely checked in with clients to evaluate satisfaction with service, resolve conflicts and provide information on new offerings.
  • Processed customer orders with accuracy and efficiency, contributing to increased sales targets achievement.
  • Demonstrated strong communication and time management skills to meet and exceeded sales targets.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Collaborated with the sales team to identify and target new sales opportunities, driving revenue growth.
  • Participated in weekly meetings to discuss sales targets, sharing insights for continuous improvement.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Handled customer complaints with empathy and professionalism, restoring consumer confidence.
  • Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Created sales and revenue-generating opportunities in new markets to improve profit margins.
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
  • Managed customer accounts, keeping accurate records of transactions and interactions.
  • Managed inbound and outbound calls, providing comprehensive product knowledge to enhance customer engagement.
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Tracked industry and seasonal trends to update sales strategy.

Administrator

PPS Construction PTY
02.2009 - 12.2010

Sales and Customer Service Representative

American Swiss
02.2006 - 10.2008

Store Supervisor

Checkout Supermarket
03.2004 - 10.2007

Education

Certificate of Higher Education - Business and Office Administration

Richfield Graduate Institute of Technology
2023

Certificate of Higher Education - Business Management N4

Sedibeng College
2016

Certificate of Higher Education - Safety Short courses

Nosa
2013

Certificate of Higher Education - Matric

Matric
2003

Skills

  • Relationship building
  • Resilience under pressure
  • E-Commerce platform usage
  • Customer service systems
  • Client engagement
  • Billing procedures
  • Sales funnel management
  • Inventory control basics
  • CRM software proficiency
  • Digital marketing understanding
  • Product demonstration expertise
  • Customer retention strategy
  • Strategic selling
  • Office admin
  • Stock management
  • Telephone etiquette
  • Stress tolerance
  • POS Systems
  • CRM
  • Order fulfilment
  • Cash handling accuracy
  • Motivational techniques
  • Communication proficiency
  • Opening and closing procedures
  • Supplier negotiation
  • Customer service excellence
  • Project Management
  • Lead generation and follow-up
  • Product knowledge
  • Customer relations
  • Ethical judgement
  • Billing systems
  • Point of Sale (POS) systems
  • Cultural awareness
  • Call centre experience
  • Professionalism
  • Database management
  • Information retrieval
  • Customer service orientation
  • Social media engagement
  • Active listening
  • Conflict resolution
  • Computer literacy
  • Time management
  • Basic accounting
  • Query resolution techniques
  • Customer relationship management software
  • Stockroom procedures
  • Live chat support
  • Interpersonal communication
  • Decision-Making
  • Multi-Tasking in it systems
  • Microsoft office proficiency
  • Data entry accuracy
  • Email management
  • Order processing
  • Assertiveness
  • Team motivation
  • Team Building and Leadership
  • Team leadership and coaching
  • Relationship building and management
  • Retail Inventory Management
  • Sales Analysis
  • Bank deposit procedures
  • Store Opening and Closing
  • Outstanding communication skills
  • Operations Oversight
  • Store displays
  • Supply Ordering
  • Accurate Cash Handling
  • Sales Strategies
  • Strategic thinker

Timeline

Store Manager

Vodacom Cellular City
09.2024 - Current

Sales and Customer Service Representative

Skytel Mobile MTN FRINCHISE
04.2021 - 02.2024

Team Leader - Sales and Customer Service Rep

MTN SA
11.2011 - 04.2021

Administrator

PPS Construction PTY
02.2009 - 12.2010

Sales and Customer Service Representative

American Swiss
02.2006 - 10.2008

Store Supervisor

Checkout Supermarket
03.2004 - 10.2007

Certificate of Higher Education - Business and Office Administration

Richfield Graduate Institute of Technology

Certificate of Higher Education - Business Management N4

Sedibeng College

Certificate of Higher Education - Safety Short courses

Nosa

Certificate of Higher Education - Matric

Matric

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Khanyisile Brightness Ntanzi