Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khanyisile Yotho

Sales Assistant
Johannesburg

Summary

Dynamic customer service professional with a proven track record at BP, excelling in complex problem-solving and enhancing customer satisfaction. Skilled in visual merchandising and building strong relationships, I consistently resolved issues effectively, leading to increased loyalty and repeat business. Committed to delivering exceptional service and informed product recommendations.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Sales Assistant

BP
11.2024 - 04.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Customer Service Representative

Mr Price
08.2024 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Esylife
06.2017 - 11.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Ponego Secondary School
Johannesburg, South Africa
04.2001 -

Skills

Complex Problem-solving

Processing payments

Display building

Visual merchandising

Timeline

Sales Assistant

BP
11.2024 - 04.2025

Customer Service Representative

Mr Price
08.2024 - 10.2024

Customer Service Representative

Esylife
06.2017 - 11.2023

High School Diploma -

Ponego Secondary School
04.2001 -

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