Job Search Status
Open to workDesired start date: Immediately
Open To Work
Khanyisile F. Tsotetsi
Appeals Processing - Legal Administration - Customer Service
Soweto
Work Preference
Summary
Detail-oriented professional specializing in appeals processing and legal administration. Skilled in case review, documentation management, and meeting strict deadlines. Currently completing BCom Law, combining academic knowledge with practical legal and administrative experience. Demonstrates capability in managing complex tasks while ensuring accuracy and quality.
Overview
15
15
years of professional experience
Work History
Appeals Clerk
Growth Hub
08.2024 - 05.2026
- Reviewed and updated client appeals, researched relevant laws and regulations to strengthen case support.
- Managed high volume of appeals simultaneously, adhered to strict deadlines for timely submissions.
- Use problem-solving skills to identify potential issues in appeal filings before submission.
- Identified potential issues in appeal filings before submission using problem-solving skills.
- Handle large volumes of emails professionally, maintaining clear and accurate communication throughout the process.
- Ensured client contract compliance to uphold legal standards and expectations.
Customer Service Advisor
Concentrix
03.2021 - 06.2024
- Established strong customer relationships through active listening and tailored solutions that addressed specific needs.
- Built strong relationships with customers through active listening, understanding their needs, and providing tailored solutions.
- Communicated effectively with customers via telephone and email, handling and overcoming objections professionally.
- Accurately captured and recorded sales call details in CRM system, ensuring 100% completion rate for all entries.
- Provided exceptional customer service in fast-paced call centre, contributing to overall customer satisfaction.
Legal Administrator & Receptionist
S Mabaso Attorneys
06.2020 - 12.2020
- Typed, checked, and filed legal documentation and correspondence using the firm's standard templates.
- Prepared documents for court appearances and handled filing at the Labour Court.
- Typed, checked, and filed legal documentation and correspondence using the firms standard templates.
- Managed diary scheduling and screened calls to prioritize urgent matters and enhance communication flow.
- Maintained office record-keeping and filing system while managing petty cash and ensuring adequate stationery supplies.
Administrative Assistant
UNISA
01.2020 - 03.2020
- Assisted students with applications and registrations, generating correspondence to inform about admission and registration updates.
- Managed student information and data capture, ensuring accuracy and currency of records.
- Prepared study packages for collection or mailing and assisted with warehouse duties.
Customer Service Representative
Multichoice
09.2011 - 09.2019
- Responded to customer inquiries and resolved complaints, technical faults, and billing queries to enhance customer satisfaction.
- Resolved customer issues on first contact, including ad hoc debit order queries, to improve customer experience.
- Maintained up-to-date product knowledge to ensure accurate information delivery to customers.
- Recorded details of all customer interactions and transactions to maintain up-to-date records.
Education
BCom - Law
UNISA
Pretoria01-2024
Diploma - Law
UNISA
Pretoria03-2022
National Senior Certificate - Grade 12
Jabulani Technical High School
Johannesburg12-2005
Skills
Case Review & Appeals Processing
Document review
Court procedures
Research
Data Entry
CRM Systems
Customer Query Resolution
Written & Verbal Communication
Timeline
Appeals Clerk
Growth Hub
08.2024 - 05.2026
Customer Service Advisor
Concentrix
03.2021 - 06.2024
Legal Administrator & Receptionist
S Mabaso Attorneys
06.2020 - 12.2020
Administrative Assistant
UNISA
01.2020 - 03.2020
Customer Service Representative
Multichoice
09.2011 - 09.2019
National Senior Certificate - Grade 12
Jabulani Technical High School
Diploma - Law
UNISA
BCom - Law
UNISA