SalesForce
Khanyisile Sibanyoni
Chemical Engineer
Protea, Johannesburg
Summary
Chemical Engineer offering exceptional troubleshooting and safety management skills. Methodical and poised with commitment to driving process improvement. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Technical Support Representative
Shell Downstream South Africa
Johannesburg
07.2022 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to lubrication technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Chemical Engineering Intern
National Energy Regulator of South
Tshwane
01.2019 - 01.2021
- Confirmed information from licenses by checking databases and questioning details with applicants
- Took notes on gas supply interruption site visits and updated databases and produced reports outlining results of investigations
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements
- Completed field checks to verify licenses and permits for various business
- Processed applications for construction, operation, and trading licences
- Wrote and presented reports outlining findings and recommendations from compliance inspections
- Gathered, organized and evaluated data to make accurate assessments of current operations
- Performed general office duties, including answering phones, routing calls and delivering messages to staff
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Worked with licencing engineers and management to maintain status reports and update information for client projects.
Consultant Engineer Intern
BBE Energy
Tshwane
09.2017 - 12.2018
- Edited technical documentation for clarity and conformity with overall goals, safety guidelines and regulatory compliance
- Analyzed ongoing research and development strategies to determine optimal prioritization based on historical completion rates and market data
- Supported project planning and execution efforts relating to technical documentation and process development
- Completed HAZOP and risk assessments for various mine operations
- Analysed data andccompleted energy and mass balance calculations on given data
- Completed material and service quotations for various mining companies
- Compiled tender documents and attended various tender meetings
- Conducted underground mine pressure readings
- Determined and scheduled priorities as required to progress engineering work
- Liaised with company executives and project managers to acquire resources to move projects forward
- Prepared and reviewed engineering specifications, scopes of work, schedules of payments and other documents.
Lab Technician Trainee
Tshwane University of Technology
Tshwane
01.2017 - 09.2017
- Set up, maintained and verified sterility of the lab equipment and tools
- Kept laboratory in compliance with all applicable guidelines and laws
- Prepared standard operating procedures (SOPs) documents for incoming personnel
- Evaluated safety processes and procedures to check safety of working conditions
- Designed Process Flow Diagram (PFD) and Process Instrumentation
- Drawing (P&ID) for training manuals
- Led startup and shutdown procedures, maintaining compliance with plant operations manual and technical guidelines
- Oversaw production tasks, including mixing, distillation, drying and crushing
- Completed required technical reports
- Conducted various experimental projects to fulfil experiential learning requirements (P1 and P2)
Laboratory Assistant
Tshwane University of Technology
Tshwane
03.2015 - 12.2016
- Assisted lab technicians with filling records of learners and collection of lab reports
- Handled lab equipment, verified cleanliness and organization of storage areas and work stations
- Exposed to a working environment and working with people
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Developed team communication skills
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations
- Maintained excellent attendance record, consistently arriving to work on time.
Education
National Senior Certificate - undefined
Lenasia Secondary School
01.2009 - 12.2013
National Diploma - Chemical Engineering
Tshwane University of
Technology
01.2014 - 12.2017
BTech - Chemical Engineering
Tshwane University of Technology
01.2018 - 12.2018
Skills
Project ManagementData AnalysisQuote GenerationProblem SolvingAttention to DetailTelephone EtiquetteChemical AnalysisCommunication SkillsMicrosoft OfficeLeadership ExperienceExperimental DesignResearchLaboratory SkillsHousekeepingAbility to Work in a TeamComputer Skills
Knowledge of Energy Regulations
Compliance in Energy RegulationTechnical report writingEnergy RegulationCustomer RelationsEffective Time ManagementRisk AssessmentStandard Operating ProceduresGas LicencingTechnical issues analysis
Ticket support system management
Customer service expert
Microsoft Outlook
Technical Support
Technical issues analysis
Technical manuals
Experiment Design
Process Flow Diagram Design
Raw Material Inspection
Root Cause Analysis
Documentation and reporting
MS Office
SalesForce
Data Collection
Software
Workday
MATLAB
DWSIM
References
Mr VT Mhlanga from Tshwane University of Technology
hlongwanevt@tut.ac.za · 012 382 5785
Ms P Sathekga from BBE Energy
psathekga@bbe.co.za · 087 150 8874
Mr. V Zwane from National Energy Regulator of South
Vusimuzi.zwane@nersa.org.za · 012 401
Timeline
Technical Support Representative
Shell Downstream South Africa
07.2022 - Current
Chemical Engineering Intern
National Energy Regulator of South
01.2019 - 01.2021
BTech - Chemical Engineering
Tshwane University of Technology
01.2018 - 12.2018
Consultant Engineer Intern
BBE Energy
09.2017 - 12.2018
Lab Technician Trainee
Tshwane University of Technology
01.2017 - 09.2017
Laboratory Assistant
Tshwane University of Technology
03.2015 - 12.2016
National Diploma - Chemical Engineering
Tshwane University of
Technology
01.2014 - 12.2017
National Senior Certificate - undefined
Lenasia Secondary School
01.2009 - 12.2013