Khanyisile Ngcobo

• Responsible for processing all orders and repairs
• Booking and planning technicians for installations and repairs country wide
• Provide online and telephonic customer support
• Ensuring all related paperwork is kept in order and processed timorously
• leasing with customer ,Dealers , Technicians , Sales and Procurement

• Create pricing programs to suit customer requirements and needs.
• Calculate prices in Excel and load into Pricing System.
• Check loaded prices and price sheets for accuracy.
• Load rates and waivers into the Rates System and check for accuracy.
• Maintain and archive pricing sheets weekly.
• Provide assistance with system related queries, questions and requests. Report on current reservations for specific rates.
• Assist with workflow, Rates System and Wizard training for new employees.

• Galileo/Amadeus
• Managing global distribution system
• Train clients on the products offered
• Updating New information
• Mending the International and Local Mail boxes
• Mending Fly SAA and Redemptions Mail boxes
• Working on Wizard /Avis Reservation system

• Assist student with Loan application
• Escalate application to the relevant department
• Assist with Loan Re-Calculations
• Recalled, summarized, prioritized, and categorized information.
• Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
• Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
• Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.

• Improved response times with thorough knowledge of company services and accurate information delivery.
• Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
• Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
• Monitored multiple computer screens simultaneously.
• Provide Members with Relevant information.
• Updated Members on the status of the membership
• Advice on membership entitlements
• Updating New information

• Developed strong relationships with clients, resulting in repeat business and referrals.
• Arranged hotel accommodations, cars or drivers and all related documentation.
• Established partnerships with key suppliers to enhance service offerings and broaden available resources for clients'' travel needs.
• Provided clients with literature outlining available services at destinations and transfer points.
• Improved internal processes through the implementation of time-saving tools such as automated booking confirmations.
• Verified and finalized arrangements to deliver smooth and efficient travel for employees.
• Added special requests and reward program information into system, verifying inclusion in travel planning.
• Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
• Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
• Assisted travelers in obtaining necessary visas and other documentation required for international trips.
• Collaborated with team members to provide comprehensive travel solutions for clients'' diverse requirements.
• Kept staff passports, visa information and other paperwork current and organized for easy access and use.
• Stayed current with industry trends and emerging technologies to ensure top-notch service offerings for clients.
• Created customized travel packages tailored to individual client preferences and needs.
• Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
• Set up domestic and international flights for staff and contractors.
• Notified traveling personnel of constraints such as luggage limits and insurance requirements.

· Create pricing programs to suit customer requirements and needs.

· Calculate prices in Excel and load into Pricing System.

· Check loaded prices and price sheets for accuracy.

· Load rates and waivers into the Rates System and check for accuracy.

· Maintain and archive pricing sheets weekly.

· Provide assistance with system related queries, questions and requests. Report on current reservations for specific rates.

Assist with workflow, Rates System and Wizard training for new employees

· Managing global distribution system

· Galileo/Amadeus

· Train clients on the products offered

· Updating New information

· Mending the International and Local Mail boxes

· Mending Fly SAA and Redemptions Mail boxes

· Working on Wizard /Avis Reservation system

· Create pricing programs to suit customer requirements and needs.

Calculate prices in Excel and load into