Khanyisile Ndebele
Ladysmith
Overview
9
9
years of professional experience
Work History
Senior Clerk Labour Relations
Alfred Duma Local Minicipality
Ladysmith
09.2016 - Current
- Managed daily administrative tasks for municipal operations and services.
- Coordinated communication between departments to ensure efficient information flow.
- Developed and maintained filing systems for easy access to documents.
- Trained new clerical staff on procedures and office protocols.
- Supported the preparation of reports for municipal meetings and presentations.
- Utilized office software to streamline data entry and record keeping processes.
- Restocked office supplies and placed orders for new items.
- Completed daily clerical tasks to support smooth operations.
- Performed data entry into internal database systems ensuring accuracy of information entered.
- Conducted research on new products or services that could benefit the company's operations.
- Assisted with onboarding new employees by providing training resources or orientation materials as needed.
- Organized materials and set up office meetings inside and between departments.
- Developed procedures to streamline workflow processes across multiple departments.
- Adhered to strict confidentiality guidelines regarding sensitive information.
- Reviewed contracts for accuracy before submitting them for approval.
- Responded promptly to emails from both internal staff members and external customers seeking assistance.
- Resolved customer complaints or escalated issues when appropriate to ensure customer satisfaction was met.
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
- Provided administrative support to senior staff members by completing assigned tasks in a timely manner.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Timeline
Senior Clerk Labour Relations
Alfred Duma Local Minicipality
09.2016 - Current