Khanyisile Madonsela
Ecotourism And Conservation Practitioner
BELA-BELA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 3 years of experience to new professional challenges with growth-oriented organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Volunteer Program Coodinator
WRSA (ZA Cheetah Conservation)
03.2023 - Current
- Helped directors resolve production, casting and budgeting issues impacting station performance.
- Tracked and reported expenses accurately to manage program budgets.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
Tourism Program Facilitator
Department Of Tourism (AGB)
11.2021 - 04.2022
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Organized and managed program development from conception through successful execution.
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
- Fundraised for tourism monitors materials and implimating activities to foster positive and supportive environments for participants.
- Designed program implementation and maintenance plan.
- Evaluated participant performance through assessment tools, providing constructive feedback for continuous improvement.
Assistant Front Office Manager
Ezemvelo KZN Wildlife
11.2020 - 04.2021
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Created, prepared, and delivered reports to various departments.
- Drafted employee work schedules to fill coverage gaps.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
- Provided clerical support, addressing routine, and special requirements.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
Front House Operation
Wildlife Campus (FGASA)
Pretoria, South Africa 04.2001 -
Game Lodge Management
Wildlife Campus (FGASA)
Pretoria, South Africa 04.2001 -
Associate of Science - Ecotourism Management Science
Durban University of Technology
Pietermaritzburg, South Africa 04.2001 -
High School Diploma -
Mdzili Secondary School
Mpumalanga 04.2001 -
Skills
Time Management
Effective Communication
Performance Quality Assurance
Adaptability
Budget coordination
References
Name: Claire Lamond
Position: Lionside Coodinator, ZA Cheetah conservation
Contant Details:0725567693, claireandcoco@hotmail.com
Name:Molly Nebonde
Position:Front Desk Maneger, Ezemvelo KZN Wildlife
Contant Details:0355909005 | 0764278446 | Molly.Nebonde@kznwildlife.com
Name: Norma Makwebula
Position: AGB Coordinator
Contant Details: 0732461789
Timeline
Volunteer Program Coodinator
WRSA (ZA Cheetah Conservation)
03.2023 - Current
Tourism Program Facilitator
Department Of Tourism (AGB)
11.2021 - 04.2022
Assistant Front Office Manager
Ezemvelo KZN Wildlife
11.2020 - 04.2021
Front House Operation
Wildlife Campus (FGASA)
04.2001 -
Game Lodge Management
Wildlife Campus (FGASA)
04.2001 -
Associate of Science - Ecotourism Management Science
Durban University of Technology
04.2001 -
High School Diploma -
Mdzili Secondary School
04.2001 -