KHANYISILE LEAH NKOSI
ADMIN ASSISTANT
Johannesburg,GP
Summary
Experienced with managing order processing tasks to ensure smooth operations. Utilizes effective communication and organizational skills to coordinate with teams and clients. Track record of maintaining accuracy and efficiency in high-volume environments.
Overview
12
12
years of professional experience
4019
4019
years of post-secondary education
1
1
Language
Work History
Online Sales Order Processor
PARKER MANUFACTURER PTY LTD
10.2023 - Current
- Ecommerce
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Processed customer orders in line with established policies and procedures.
- Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
Data Capturing
BECKMAN COULTER
01.2020 - Current
- Data capturing & making sure that all installations are successfully operational, which also includes
- Filing & audits
- Updated company tracking system with latest information.
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Verified accuracy and validity of data entered in databases
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Admin Clerk and Receptionist
ACTOM JOHN THOMPSON
01.2020 - Current
- Receiving call and answering company related queries regarding environmental solutions
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Input data into spreadsheets and databases.
Call Centre Agent Outbound
IPSOS MARKINOR
01.2013 - Current
- Data capturing and filing clients info
- Conducted regular performance reviews with team members to identify areas for development.
- Initiated digital marketing campaign to increase brand visibility.
- Tailored communication strategies to different client segments, improving engagement.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Tracking Administrator & Clerical Admin
BRIDGESHIPPING
01.2013 - 09.2015
- Filing, data capturing, auditing and managing the daily running of the business for logistics purposes
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Maintained database systems to track and analyze operational data.
Education
High School - English, Afrikaans, Life Orientation, Life Sciences, Mathematics Literacy, Business Studies, History
Lenz Public
Call Centre Certificate - Computing, Typing, Windows, Intro Microsoft Word, Microsoft Access, Microsoft Office Excel, Call Centre Communication & Behavioural Skills
Havatech (Skills Training & Employment Centre)
Skills
Sales order processing
Order tracking
Data entry skills
Invoicing and billing
Tracking packages
Picking orders
Shipment processing
Releasing orders
Problem-solving
Dependable and responsible
Addresses
439B/11 MBOKAZI STR, ZOLA3, P.O KWA-XUMA, 1868
Contactdetails
(067) 911 3200, (072) 637 5788
Health
GOOD
Interestshobbies
- SCRIPT WRITING
- READING
- WATCHING MOVIES
Personal Information
- ID Number: 9106150188080
- Date of Birth: 06/15/91
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
- Marital Status: SINGLE
Timeline
Online Sales Order Processor
PARKER MANUFACTURER PTY LTD
10.2023 - Current
Data Capturing
BECKMAN COULTER
01.2020 - Current
Admin Clerk and Receptionist
ACTOM JOHN THOMPSON
01.2020 - Current
Call Centre Agent Outbound
IPSOS MARKINOR
01.2013 - Current
Tracking Administrator & Clerical Admin
BRIDGESHIPPING
01.2013 - 09.2015
High School - English, Afrikaans, Life Orientation, Life Sciences, Mathematics Literacy, Business Studies, History
Lenz Public
Call Centre Certificate - Computing, Typing, Windows, Intro Microsoft Word, Microsoft Access, Microsoft Office Excel, Call Centre Communication & Behavioural Skills
Havatech (Skills Training & Employment Centre)