Khanyisile Fortunate Cele
Project Management Specialist: Senior Career Practitioner
Oukraal Estate
Summary
Experienced and results-driven professional with over a decade of expertise in career development services, project management, and quality assurance. Proven ability to lead complex projects, deliver client-focused services, and enhance operational efficiencies within the education and training sector. Adept at coordinating multi-channel communication strategies and facilitating impactful career guidance initiatives.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work History
Assistant Director: Career Advisor/Project Specialist
Department of Higher Education and Training (DHET)
2014.10 - Current
- Lead and manage career development projects, including NCAP Occupational Video Production Project
- Supported as Assisted Project Manager for Education for Employability (E4E) programme
- Component Leader for Community Employability Service Pilot (CESP) project
- Provide expert career guidance and quality check responses across various platforms
- Engage in public speaking and present career information on national radio stations.
Assistant Director: Career Advisor
South African Qualifications Authority (SAQA)
2013.12 - 2014.09
- Delivered comprehensive career advice and managed client interactions across multiple channels
- Mentored Career Information Officers and ensured quality of service delivery.
- Trained and mentored at least 4 new personnel hired to fulfill various roles every two years
- Assisted Director in developing innovative programs to improve students'' academic performance and retention rate
- As Quality Coach Assisted, I had led task force to address and resolve critical operational issues, restoring service levels and customer satisfaction
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges
- Increased operational efficiency, reviewing and optimising the Helpline Advisory unit's workflows
Career Information Officer
South African Qualifications Authority (SAQA)
2012.01 - 2013.11
- Assisted clients in making informed career decisions and provided outreach through radio programs
- Managed and analyzed data to improve service offerings.
- Contributed to the development of organisational policies and guidelines related to information management, ensuring best practices were adopted throughout company
Assistant Student Counsellor
University of South Africa (UNISA)
2010.11 - 2011.12
- Guided students in academic and career-related decisions and managed application processes.
Peer Helper
University of South Africa (UNISA)
2010.01 - 2010.10
- Provided voluntary career and academic guidance to students, contributing to outreach initiatives.
Education
Bachelor of Social Science: Honours - Bachelor of Arts (Health Sciences and Social Services)
University of South Africa
Pretoria, South Africa 2012.01 - 2015.09
Bachelor of Arts - Health Sciences and Social Services with specialization in Psychological Counseling
University of South Africa
Pretoria, South Africa 2007.01 - 2010.04
High School Diploma -
Kemp Siding Combined
Piet Retief, South Africa 2001.01 - 2005.12
Skills
Communication: Proficient in both written and oral communication, with experience in presenting and broadcasting on national radio platforms (e.g., SABC).
Project Management: Successfully managed projects including the R22 million NCAP Video Production Project, ensuring timely delivery and adherence to quality standards.
Quality Assurance: Expertise in coaching and quality checking written content, including radio scripts and client communications, to ensure consistency and accuracy.
Teamwork: Strong team player with a collaborative approach to achieving organizational goals.
Problem Solving: Skilled in facilitating complex career decision-making processes and resolving client issues effectively.
Strategic Planning
Operations Management
Report Generation
Stakeholder engagement
Team Operations
Accomplishments
- Implementing Career Development Services, Delivered high-quality career guidance to over 384 clients annually through multi-channel platforms, including social media, telephone, and face-to-face interactions. Consistently met and exceeded service delivery targets, ensuring clients received timely and relevant career advice.
- Service Quality Monitoring and Improvement, Led the review and update of Standard Operating Procedures (SOPs), enhancing the efficiency and effectiveness of the helpline services. Implemented a robust client feedback mechanism to monitor service quality and drive continuous improvement.
- E4E Pilot Centre Selection and Orientation, Successfully coordinated the selection and onboarding of 30 pilot centres for the E4E project, including site evaluations and orientations. Developed comprehensive reports and analyses to guide project implementation and ensure alignment with strategic objectives.
- E4E Project Management, Managed the full lifecycle of the E4E project, from developing operational plans to conducting readiness assessments and supporting pilot site implementation. Produced detailed progress reports and project documentation, contributing to the timely and successful delivery of project milestones.
- Leading the Learning Pathways E4E Project Component, Directed the update of 50 learning pathways on the National Career Advice Portal (NCAP), ensuring the information was accurate and accessible. Collaborated with key experts to refine and implement the Learning Pathways strategy, resulting in a comprehensive closeout report.
References
- Ms. Nevika Singh, Team Leader & Career Coach, SAQA, 012 807 0817 / 084 251 2647, nsingh@saqa.org.za
- Ms. Deyzel Leza, Senior e-Counsellor, UNISA, 012 441 5485 / 082 947 7878, deyzel@unisa.ac.za
- Ms. Charity Kanyane, Deputy Director, DHET, 083 467 6217, kanyane.k@dhet.gov.za
Timeline
Assistant Director: Career Advisor/Project Specialist
Department of Higher Education and Training (DHET)
2014.10 - Current
Assistant Director: Career Advisor
South African Qualifications Authority (SAQA)
2013.12 - 2014.09
Bachelor of Social Science: Honours - Bachelor of Arts (Health Sciences and Social Services)
University of South Africa
2012.01 - 2015.09
Career Information Officer
South African Qualifications Authority (SAQA)
2012.01 - 2013.11
Assistant Student Counsellor
University of South Africa (UNISA)
2010.11 - 2011.12
Peer Helper
University of South Africa (UNISA)
2010.01 - 2010.10
Bachelor of Arts - Health Sciences and Social Services with specialization in Psychological Counseling
University of South Africa
2007.01 - 2010.04
High School Diploma -
Kemp Siding Combined
2001.01 - 2005.12
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