MS Excel, Word, Power point, Publisher, Access
Hi, I’m
KHANYISA TENJIWE QABA
Project Supervisor And Facilitator
Cape Town ,Western Cape
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Efficient, punctual and dedicated professional with solid experience in project management and facilitation of development program. The experience cuts across food security, sustainable development, entrepreneurship, business, and general merchandise sectors with remarkable results.
Has unique skills for satisfying customers with exceptional service while pursuing opportunities to help team improve to meet targets.
Overview
21
years of professional experience
8
years of post-secondary education
3
Language
3
Certificate
Work History
South African Institute for EntrepreneurshipCape Town
Project Supervisor and Facilitator
03.2023 - Current
Job overview
- Managed three projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Engage with local or community stakeholders of assigned projects.
- Familiarized and keep up to date with organizational products and programs.
- Prepare and facilitate programs using organizational tools and methodologies
- Mentor and train beneficiaries of organizational programs.
- Conduct baseline assessment of all prospective beneficiaries of assigned project.
- Identified plans and resources required to meet project goals and objectives.
- Monitor project performance to identify areas of improvement and make adjustments.
- Plan and organize venue, logistics, and training packs.
- Manage and ensure that project facilitators are updating and maintaining all projects records.
- Participate in creating and implementing training programs.
- Ensure that all assigned tasks are performed according to specifications.
- Compile and submit reports on training activities and results.
- Gather project evidence in the form of pictures, videos and stories.
- Manage, allocate, and control the flow of projection execution from start to finish.
- Usually support across functional areas when required.
Airle Country Pre-SchoolCape Town
Preschool Assistant Teacher
01.2015 - 02.2023
Job overview
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supported children's social and emotional growth by implementing creative play opportunities and group activities.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Ensured a safe and nurturing environment for all children by adhering to preschool policies and procedures.
- Established strong relationships with families by actively participating in school events such as open houses and parent-teacher meetings.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Communicated with parents to inform about child's progress and classroom behavior.
- Served as an empathetic listener and problem solver when addressing children concerns or conflicts that arose within the classroom.
Caffe ProntoCape Town
Barista
08.2012 - 12.2017
Job overview
- Maintained an organized workspace for optimal productivity and safety.
- Listened carefully to customers requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Caribbean Coffee CompanyCape Town
Factory Assistant
08.2012 - 12.2014
Job overview
- Effectively participated and managed production of factory products.
- Maintained clean workspaces, promoting a healthy, efficient and team safety.
- Handled sensitive materials with care and ensured that proper storage conditions were met at all times for maximum product lifespan.
- Ordered and received production stock.
- Managed inventory of production stock.
- Organized and participated in industry-related events.
Penny Pinchers -BUCOCape Town
Sales Lady
08.2008 - 12.2010
Job overview
- Maintained an organized store environment to improve overall shopping experience for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted customers with specific products pricing information.
- Used sales techniques to understand customer needs and recommend relevant products and services.
Sportsman Warehouse Cape Town
Sales Lady
04.2008 - 07.2008
Job overview
- Addressed customer complaints professionally, finding appropriate resolutions that maintained brand loyalty.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed special orders for customers, coordinating with suppliers to ensure timely delivery of requested items.
- Built rapport with clientele through active listening skills and tailored product suggestions based on their needs.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
Sportsman WarehouseJohannesburg
Sales Lady
05.2007 - 04.2008
Job overview
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Addressed customer complaints professionally, finding appropriate resolutions that maintained brand loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Processed special orders for customers, coordinating with suppliers to ensure timely delivery of requested items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
Ackerman GroupJohannesburg
Cashier and Administrator Assistant
01.2004 - 04.2007
Job overview
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Assisted customers to make payments of their bills and filing of transactional documents.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
False Bay CollegeCape Town, South Africa
GED
06.2015 - 01.2016
University Overview
- Financial Accounting
- Management Communication
- Cost and Management Accounting
- Computerized Financial Systems
- Awarded Most Dedicated Supervisor
Town View High SchoolJohannesburg, South Africa
High School Diploma
01.1996 - 12.2002
University Overview
- English First Language
- Afrikaans Second Language
- Mathematics
- Accounting
- Business Economics
- Typing
Skills
MS Word
MS Access
MS Excel
MS Powerpoint
MS Publisher
Customer Service
Project Management
Administration
Organising and time management
Cash management
Teamwork and collaboration
Productivity
Facilitation
Dependants
1
Own Vehicle
Yes
Personal Information
- ID Number: 8207100632085
- Health Status: Excellent
- Date of Birth: 07/10/82
- Nationality: South African
- Driving License: Code 10 (C1)
- Marital Status: Single
Timeline
Project Supervisor and Facilitator
South African Institute for Entrepreneurship
03.2023 - Current
Financial Management
12-2016
False Bay College
GED
06.2015 - 01.2016
Preschool Assistant Teacher
Airle Country Pre-School
01.2015 - 02.2023
Barista
Caffe Pronto
08.2012 - 12.2017
Factory Assistant
Caribbean Coffee Company
08.2012 - 12.2014
Sales Lady
Penny Pinchers -BUCO
08.2008 - 12.2010
Sales Lady
Sportsman Warehouse
04.2008 - 07.2008
Sales Lady
Sportsman Warehouse
05.2007 - 04.2008
Cashier and Administrator Assistant
Ackerman Group
01.2004 - 04.2007
Town View High School
High School Diploma
01.1996 - 12.2002
Certification
Financial Management
Accomplishments
- Achieved Certificate of Excellence for dedication, results oriented, efficiency, and being a team player.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Entrepreneurship and Food Security
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementPaid sick leavePersonal development programsCompany CultureTeam Building / Company RetreatsSoftware
Languages
English
Xhosa
Sotho
Interests
Beads designs, cultural dance, sports - cricket, hockey, netball., community and children upliftment, green matters