Khanyisani Ndlovu
Bachelor Of Science In Information Techonogy, Diploma In Information Technology
Durban,KZN
Summary
Resourceful Systems Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 Years of progressive IT experience.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Systems Administrator
Wallenius Wilhelmsen Solutions
Uitenhage, KZN
07.2019 - Current
- Global user support on application queries.
- Monitoring of the operational system and availability.
- Continuous check for contract data errors and maintain data integrity.
- Continuous check for EDI transmissions and fixing errors found in Error Well.
- Creation and maintenance of contract configuration data (i.e., new users, new locations, Transporters, Vehicle Models, etc.)
- Create and update functional system documentation.
- Escalate any application bug fixes to the development team.
- Communicate any scheduled or non-scheduled downtime to the operational team (Business Users).
- Full resolution of L1 type problems
- Full resolution of L2 type problems if it is not related to a system bug, otherwise escalation to the development team.
- Escalation of L3 type problems to the development team.
Service Management Coordinator
Wallenius WIlhelmsen Solutions
Durban, KZN
08.2016 - 07.2019
- Responsible for managing the queue of work for the tech team from the service provider and ensuring that the highest level of service is provided to end users.
- Coordinated all service calls and tickets.
- Documentation and reports
- Reviewed priority of tickets and proper assignment/handling.
- Reviewed alerts: determine actionable items and logged calls with the service provider.
- Stood abreast of all ongoing issues, with primary focus on high/critical impact issues.
- Monitored internal scheduled actions, i.e., computer configurations, rebuilds, etc.
- Answered service calls and handled as necessary.
- Complied with policies, procedures and guidelines.
- Responded to requests in our Incident/Request Management tool in a timely manner.
- Updated and maintained IT assets register.
- Successfully completed change network change over for 2 sites.
- Any other duties as required to meet business objectives.
IT Technical Support Intern
Gijima Technology People
Durban, KZN
06.2014 - 11.2014
- Responded to user requests for service, troubleshoot problems and help develop solutions.
- Supported PC hardware components, desktop operating system software, and application software for over 100 users.
- Performed minor repairs to equipment and arranged for other servicing needs.
- Identified and reported system issues to vendors. Monitored and tested resolution of those issues sent to vendors.
- Recorded activities, solutions and other responses to the request for service.
- Consulted with vendors, performed research and evaluated products to assist in selection and purchase of equipment and installation or upgrade of systems.
- Developed and provided user training for basic hardware and software use.
- Maintained open communication and a positive working relationship with staff.
- Performed other duties/projects as assigned.
Education
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
Umhlanga 01.2020 - Current
National Diploma - Information Technology
Belgiium Campus IT Varsity
Pretoria 02.2013 - 07.2019
National Senior Certificate -
Adams College
Amanzimoti 01.2010 - 11.2012
Quote
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Skills
Excellent work ethic
Team building
Verbal and written communication
System upgrades
Performance Analysis
Hardware knowledge
Critical thinking
Self-motivated professional
Good listening skills
Maintenance & Repair
Adaptability
Interpersonal Communication
Good telephone etiquette
Timeline
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
01.2020 - Current
Systems Administrator
Wallenius Wilhelmsen Solutions
07.2019 - Current
Service Management Coordinator
Wallenius WIlhelmsen Solutions
08.2016 - 07.2019
IT Technical Support Intern
Gijima Technology People
06.2014 - 11.2014
National Diploma - Information Technology
Belgiium Campus IT Varsity
02.2013 - 07.2019
National Senior Certificate -
Adams College
01.2010 - 11.2012