Summary
Overview
Work History
Education
Skills
Interests
Transportation
Timeline
Generic

Khanyisa Siguqu

Customer Service Representative Claims
11 Blackheath Road, Kenilworth

Summary

I am a highly motivated, results-oriented individual with a strong work ethic and a commitment to excellence. I have 4 years’ experience in operations, and I have also worked in the entertainment industry. In my professional journey I have proven to be a creative and inquisitive individual, eager to broaden my skills, knowledge and continually develop. I am reliable, I show pride in my work, and I can relate to a wide range of people. I am currently seeking a challenging position where I can use my skills and experience to make a significant contribution to the company’s success.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Waitress

WiseGuys Pub and Grill
01.2018
  • Manage customer orders.
  • Stock counting.
  • Cashing up.
  • Reason for leaving: Company closed down

Customer Service Representative

Ison Bpo Call Centre
09.2024 - 03.2025
  • customer service agent duties:
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Assisted call-in customers with questions and orders.
  • provide accurate infomation and support customers
  • maintain proffessional communication using business english with a nutral accent
  • Building professional relationships with customers, clients and suppliers.
  • Sales presentations
  • Negotiation and closing
  • Lead new employees in the office


  • Reason for leaving: I had to relocate due to personal reasons.

Operations Manager (Coordinator) Procurement and Supply chain

Johan Plumbers
03.2021 - 11.2023
  • Operations duties:
  • Managing a team of 3 admin staff and 8 plumbing teams.
  • Ensure completion of plumbing jobs daily.
  • Schedule appointments with clients (private and insurance).
  • Updating clients on progress on jobs.
  • Ensure all jobs done are captured.
  • Ensure statement goes out to clients daily, reconciled and updated.
  • Updating Microsoft Excel sheets.
  • Manage staff WhatsApp group and keeping up with company mailbox. Includes timeous response to queries
  • Procurement and supply chain duties:
  • Liaise with clients, finding suppliers, negotiating discounts and purchasing goods and services needed by the organisation.
  • Building and maintaining relationships with suppliers to ensure timely delivery, quality and cost-effectiveness
  • Analyzing costs, identifying cost saving opportunities and implementing strategies to optimize procurement processes
  • Ensuring compliance with regulations, company policies and ethical standards in all procurement activities.
  • Identify opportunities for process improvement, implement best practices and drive efficiency across the supply chain.
  • Collaborate with internal stakeholders such as finance and sales teams as well as external stakeholders such as suppliers and distributors to achieve organizational goals.
  • Assist directors with monthly budgets and expenditure.
  • Issuing Order numbers.
  • HR Duties:
  • Assist directors in recruitment and hiring of new staff.
  • Chair all internal disciplinary hearing.
  • Ensure staff files are up to date. (disciplinary outcomes, comebacks, leave taken, copy of id, payslip, cv)
  • Ensure vehicles are serviced on time and arrange for repairs. Includes liaising with mechanics to negotiate pricing.
  • Ensure vehicle licence are renewed on time.
  • Ensure that office maintenance and building maintenance are always taken care of.
  • Conduct staff performance monthly with directors of company.
  • Reason for leaving: change of ownership.

Data Capturer/ Junior Coordinator

JNT engineering
12.2019 - 02.2021
  • Data Capturer duties:
  • Daily capturing of jobs for plumbers.
  • Updating Microsoft Excel sheet of jobs invoiced.
  • Updating Microsoft Excel of quotes sent.
  • Updating Microsoft Excel once payments received.
  • Updating vehicle maintenance Microsoft Excel.
  • Print job cards and capture on Microsoft Excel.
  • Junior Coordinator duties:
  • Assist senior coordinator with issuing job cards to plumbing teams daily.
  • Assist senior coordinator with health and safety of staff and tool checks.
  • Liaise with suppliers on behalf of senior coordinator for parts needed for big jobs.
  • Be on standby on weekends to receive jobs and dispatch staff over the weekend.
  • Ensuring that laptops are always virus free by updating regularly.
  • Send out debtor’s statements.
  • Sending weekly creditors report to senior coordinator for discussion with management.
  • Develop and implement operational strategies.
  • Plan and manage budgets.
  • Manage processes to ensure good service delivery.
  • Hire and train junior staff.
  • Develop and maintain vendor relationships.
  • Analyse data and metrics.
  • Reason for leaving: Business was downsizing due to tenders coming to an end and Government was not extending.

Education

Operations Management: Principles and Practices certificate - Supply chain management, Demand forecasting, Inventory management, capacity planning, Facilities and process design, project management, quality management

University of Stellenbosch
01.2022

Public Management: N6 certificate - Business management, Computer Practice, public finance, public law, public administration, Municipal administration

Buffalo City TVET Collage
01.2020

Matric - English first additional language, isiXhosa language, Mathematics, Accounting, Economics, Life Science, Life Orientation

St Matthews high school
01.2016

Skills

  • Customer service
  • Team player
  • Microsoft suit
  • Leadership
  • Time management
  • Adaptability
  • Excellent communication (spoken emails, telephonically)
  • Building relationships
  • Excellent problem-solving
  • Conflict Resolution

    • Dining area maintenance

    Guest relations management

Interests

Poetry, Chess, Art (visual art) Painting, drawing and photography

Transportation

Drivers licence – Code 8

Timeline

Customer Service Representative

Ison Bpo Call Centre
09.2024 - 03.2025

Operations Manager (Coordinator) Procurement and Supply chain

Johan Plumbers
03.2021 - 11.2023

Data Capturer/ Junior Coordinator

JNT engineering
12.2019 - 02.2021

Waitress

WiseGuys Pub and Grill
01.2018

Public Management: N6 certificate - Business management, Computer Practice, public finance, public law, public administration, Municipal administration

Buffalo City TVET Collage

Matric - English first additional language, isiXhosa language, Mathematics, Accounting, Economics, Life Science, Life Orientation

St Matthews high school

Operations Management: Principles and Practices certificate - Supply chain management, Demand forecasting, Inventory management, capacity planning, Facilities and process design, project management, quality management

University of Stellenbosch

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Khanyisa SiguquCustomer Service Representative Claims