Khanyisa Plaatjie
Johannesburg
Summary
Khanyisa is a strategic thinker that enjoys opportunities that challenge her comfort zone. A visionary that leads with compassion and ensure the customer is at the heart of the company. She is adaptive and resilient by nature which enables her ability to produce results. She is highly analytical and game changer, an individual with a strong Business and Technical mind. She has obtained a ND in Management Services which give her access to best practice tools and frameworks which enhanced her abilities to identify and solve for Business problems. She is ITIL V3 and Prince2 foundation certified. Furthermore, she has completed a certification in Lean Management, Strategy Management and Industrialisation with Aachen University short course in Germany and completed Time Studies and Work methods engineering certification. Khanyisa is always eager to learn, explore and sharing the knowledge/ experience. She is always searching for opportunities to grow her knowledge base.
Overview
11
11
years of professional experience
Work History
Senior Business Process Engineer-Executive Depart
South African Reserve Bank
06.2024 - Current
- Hired in the Executive department to run process work for five departments in the Prudential Authority.
- Streamlined business processes by identifying bottlenecks and implementing optimized workflows.
- Championed best practices throughout the organization by leading workshops on process engineering principles.
- Reduced project completion times by analyzing and re-engineering existing processes.
- Evaluated vendor proposals for the procurement of essential tools and technology, ensuring maximum return on investment.
- Conducted thorough root-cause analyses to identify opportunities for improvement in existing workflows.
- Enhanced customer satisfaction levels with redesigned processes that prioritize client needs.
- Worked with customers to establish and maintain excellent working relationships, resolve issues and promote team services and capabilities.
- Facilitated training sessions on newly implemented processes, empowering employees to excel in their roles.
- Collaborated with cross-functional teams to align business objectives and streamline operations.
- Implemented data-driven solutions to address areas of inefficiency in business processes.
- Optimized resource allocation through strategic capacity planning and workload analysis.
- Managed process improvement projects, consistently meeting deadlines and exceeding stakeholder expectations.
- Developed comprehensive documentation for new processes, ensuring seamless transitions for team members.
- Improved operational efficiency through the design and implementation of effective process improvements.
- Spearheaded fostering a culture of continuous improvement within the organization.
- Leveraged Lean Six Sigma methodologies to enhance quality control and time measures in various business functions.
- Used standard methodologies and tools to document processes and procedures.
- Established strong relationships with internal stakeholders, facilitating open communication channels between departments.
- Run process automation projects.
- Design process that promote integrated.
- Identified appropriate methodology to shorten cycle time and achieve target margins.
- Identified trends and assessed opportunities to improve processes and execution.
- Located bottlenecks to streamline existing processes.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
IT Business Process Engineer/ AI BA (Permanent)
First National Bank
05.2020 - 05.2024
- Support business with updating their processes and ensure they are stored on a central repository
- Promote a continuous improvement culture
- Conduct process gap analysis to identify bottlenecks and kaizens within the process and/or Business area
- Conduct root cause analysis to assist Business identifying the actual problem to present on the Business case.
- Assist Business complete Business Case to be presented at Project Forum Steering Committee
- Design AI solution for Business and document BRS to implement the solution
- Conduct JAD sessions to elicit business requirements for BRS documentation
- Optimize applying lean, six sigma framework or own methodology based on the solution
- Form part of the Project Forum Steering Committee that review Business Cases and project prioritization.
- Facilitate process reengineering session with Business for BRS inclusion
- Translate Business requirements to Solutions architecture and Developers.
- Conduct process walkthroughs to validate 'As Is' process.
- Design data flows/ context diagrams
- Define process impact changes and training requirements for impacted stakeholders.
- Conduct continuous improvement projects using six sigma DMAIC Framework.
- Compile a Business Change Impact analysis report to realize project benefits
- Conduct Time and motion studies
- Facilitate Business operating model redesign session with CRO Executive Committee to formulate CoE's aligned the Business vision and document To Be process aligned to the CoE's capabilities and overall strategy.
- Document AI solution BRS
- Conduct walkthroughs with business to obtain BRS sign-off
- Responsible for completing monthly status reports on process implementations projects
Business Process Engineer/BA (Contractor)
Integrated Justice System
06.2019 - 04.2020
- Conduct Process Gap Analysis
- Process Mapping for optimization and reengineering
- Elicitation of business requirement for BRD
- Facilitate JAD sessions
- Translate Business Requirements to Functional Requirement Specifications
- Conduct Times and motion for system impact analysis and standard times
- Design Mainframes
- Conduct change impact analysis for stakeholder training
- Develop Test Plan and facilitate UAT
- Provide ongoing support to developer to ensure accurate functional requirement translation.
- Support Go-live
- Provide input into training material that support project implementation.
Business Continuous Improvement lead
NTIP
07.2018 - 05.2019
- Business process analysis and improvement
- Layout analysis and design
- Implementation of Lean operation in Production
- Facilitate and Implement with Business strategy development session
- Design Production Planning and control systems
- Conduct Time and Motion Studies to improve operations
- Market intelligence solutions implementation
- Conduct continuous improvement projects at various Tooling Manufacturing Companies.
- Design and develop Tooling Manufacturing feasibility data intelligence system for investment decision-making.
- Present NTIP Enterprise Development Portfolio to industry during Networking events
- Facilitate Business assessment session at various Tooling Manufacturing Companies focused on understand current business position and potential opportunities influenced by external forces.
- Facilitate vision, mission, and strategic development during Intervention Projects.
- Complete yearly reports on Enterprise Development Programme projects.
- Project Lead for localisation Projects including:
- Research and complete funding applications for SMME's
- Conduct Tooling Manufacturing specific supply chain development framework
- Facilitate SMME supply chain development under the Tooling Incubation support programme projects.
- Project manage the roll-out of a business incubator and its operational model.
- Oversee the ISO 9001, ISO 9004 system implementation for the Learning Factory Incubation Programme.
- Oversee the design and develop entrepreneurial training material for Tooling Manufacturing industry for the Learning Factory Incubation Programme
Associate Consultant
IQbusiness
01.2018 - 06.2018
- Analysis of the current Professional Profile Generating system utilized in recruitment to identify potential areas of improvement and recommend a solution based on the findings.
- Responsibilities: Documentation of the AS IS operating model, identification of kaizens, elicit new requirements from various stakeholders and create BRD and FRS and liaise with the developers, assist in development of user stories to ensure the transition between data transformation and development is seamless.
Management Business Analyst
Plastics Bubbles
09.2018 - 10.2017
- Applying Six sigma tools to improve tool changeover and setup time according to DMAIC Framework.
- Responsibilities: Conduct visual process mappings, SIPOC Analysis to gather current process, conduct wastes walk/ 6S audits, conduct why analysis and fishbone diagram analysis, analyze results using pareto then provide recommendation.
Project Technician
NTIP
07.2015 - 09.2017
- Conduct Business process analysis and improvement
- Layout analysis and design
- Implementation of Lean operation in Production such as 5S.
- Design Production Planning and control systems
- Conduct Time and Motion Study to improve operations
- Design and develop Tooling feasibility data intelligence system for investment decision-making.
- Assist Companies to complete Benchmarking project questionnaire
- Conduct observations to collect all the necessary data for gap analysis.
- Facilitate vision, mission, and strategic development during Intervention Projects.
- Assist in setup Learning Factory for the Business incubation programme
- Conduct Tooling Manufacturing specific supply chain development framework solution for Clients
- Facilitate SMME supply chain development under the Tooling Incubation support programme projects.
- Assist PM in the roll-out of a business incubator and its operational model.
- Assist PM with the implementation of ISO 9001, ISO 9004 system Learning Factory Incubation Programme.
- Assist in the design and develop entrepreneurial training material for Tooling Manufacturing industry for the Learning Factory Incubation Programme
Method and Time Study Engineer
JHPE
07.2016 - 03.2017
- Applying Six sigma tools to improve customer delivery according to DMAIC Framework.
- Responsibilities: Analyze current production methods and processes. Perform times studies on each process, analyze data captured using Pareto analysis then present results and recommendation.
- Support implementation and change management.
Project Coordinator
T-systems
02.2014 - 01.2015
- Support PM with all SAP Project implementation phases from Initiation to closure and project change support.
- Assist PM with creating Project Charter and/or Business case.
- Resource capacity planning and forecasting
- Track resource deliverables and reporting status.
- Updating the project plan.
- Ensure all the relevant project documentation is submitted and KPI signed-off.
- Manage the project budget and assist with administration.
- Construct and maintain the resource leave schedule.
- Design and maintain the SharePoint Project site.
- Ensure the WSB code is created for the project.
- Ensure Project governance is practised on an ongoing process (Quality Gates).
- Drive and manage Project Change Requests.
- Assist Project Manager with daily operations.
- Assist the Business Analyst in preparing SAP ECC6 implementation spec and SAP modules process document.
- Assist the Project Manager in preparing the closure report.
- Liaise with finance to obtain project invoice and closure certificate.
- Record Project Lessons Learnt throughout the Project cycle.
- Drive the project closure meeting.
Education
Six sigma White belt - Six Sigma DMAIC Framework For Process Improvement
FNB
Johannesburg 07.2020
Prince2 Foundation - Project Management
Peopecert
Johannesburg 06.2018
Lean Management, Strategy Management and Industrialisation - Business Consulting in Manufacturing
Aachen University
Germany 07.2015
ITIL V3 Foundation - IT Solution Development And Continuous Improvement
Peoplecert.
Johannesburg 08.2014
ND - Management Services
University of Johannesburg
Johannesburg 12.2013
MOMET - Work Method Engineering And Time Studies
South African MTM Institution
Johannesburg 08.2012
Skills
- Business Strategy formulation and coaching
- Customer Experience design and relationship management
- Organisational Effectiveness solutions Design
- Business and Operations Management
- Process Analysis and Re-engineering
- Business Analysis
- Data Analysis
- Business Product/Service Portfolio Analysis
- Project Management
- MS Word
- MS Excel
- MS PowerPoint
- Lean Six Sigma Toolkit
- BPMN/Visio
- Time Studies and Business Method Reengineering
- Business Requirement elicitation
- Formulation of Business Vision and Strategies
- Process automation solutions developer
- Enterprise/ Business Development
- Enterprise Architectural design
- Formulation of Business Operationalisation Models
- Conceptual Engineering
- BCG matrix Model application for Business positioning
- Business Model Canvas application for Business model redesign or start-up, gap analysis
- Business Operations transformation
- New business setup including processes and procedure
- Production fail proofing systems
- Just-In-Time implementation
- ITIL framework application
- PMBOK Project Management methodology
- System Analysis and Design
- Lean Manufacturing Principles
- Employee empowerment and enlargement
- Performance excellence systems
- Change Management implementation
- Skills development matrix design and implementation
- Employee development Plan
- IT related solution design
- Ergonomics designing
- Occupational Safety and Hazards Implementation
- Supply chain management development
- Microsoft Office with Ms Visio
- Problem solving toolkit for Business analysis and improvement
- Time Study and Method study
- Productivity Analysis
- Workflow Analysis and Design
- Production Planning and control systems design
- Operations Layout and material flow design
- TQM
- Designing continuous improvement models/Framework
- Reward systems structure design
- Lean Six Sigma project implementation
Industries
- Manufacturing industry
- ICT Industry
- Financial Industry
Personal Information
- Disability: None
- Ethnicity: Black
- Gender: Female
Timeline
Senior Business Process Engineer-Executive Depart
South African Reserve Bank
06.2024 - Current
IT Business Process Engineer/ AI BA (Permanent)
First National Bank
05.2020 - 05.2024
Business Process Engineer/BA (Contractor)
Integrated Justice System
06.2019 - 04.2020
Management Business Analyst
Plastics Bubbles
09.2018 - 10.2017
Business Continuous Improvement lead
NTIP
07.2018 - 05.2019
Associate Consultant
IQbusiness
01.2018 - 06.2018
Method and Time Study Engineer
JHPE
07.2016 - 03.2017
Project Technician
NTIP
07.2015 - 09.2017
Project Coordinator
T-systems
02.2014 - 01.2015
Six sigma White belt - Six Sigma DMAIC Framework For Process Improvement
FNB
Prince2 Foundation - Project Management
Peopecert
Lean Management, Strategy Management and Industrialisation - Business Consulting in Manufacturing
Aachen University
ITIL V3 Foundation - IT Solution Development And Continuous Improvement
Peoplecert.
ND - Management Services
University of Johannesburg
MOMET - Work Method Engineering And Time Studies
South African MTM Institution
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