Khanyisa Heliso
Market Manager
Mthatha
Summary
Dynamic marketing professional with extensive experience at Nedbank, specializing in strategic marketing and brand visibility. Proven track record in enhancing customer retention through market analysis and innovative promotional campaigns. Adept at leading cross-functional teams and fostering client relationships, driving significant improvements in engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Market Manager
Nedbank
08.2023 - Current
- Developed and implemented strategic marketing plans that enhanced brand visibility and market share across key segments.
- Analyzed market trends and customer feedback to refine product offerings, significantly improving customer satisfaction and retention.
- Led cross-functional teams in executing promotional campaigns, resulting in increased customer engagement and product adoption.
- Established metrics for performance evaluation, ensuring alignment with strategic objectives and driving continuous improvement.
In-retailer Branch Manager
Nedbank
03.2022 - 08.2023
- Based on the role of In-retailer Branch Manager at Nedbank and the provided guidelines, here are the experience statements:
- Led operational initiatives to enhance branch performance, resulting in improved customer service delivery and satisfaction.
- Developed and implemented training programs for staff, fostering a culture of continuous improvement and professional growth.
- Streamlined branch processes by integrating new financial software, enhancing transaction accuracy and reducing processing time.
Sales Consultant
Nedbank
03.2015 - 08.2022
- Developed and maintained strong client relationships through proactive communication, enhancing customer satisfaction and retention rates.
- Conducted in-depth market analysis to identify emerging trends, informing strategic sales initiatives and optimizing product positioning.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved operational efficiency and client engagement.
- Trained and mentored junior sales staff, fostering a culture of continuous improvement and enhancing team performance.
Service Consultant
Nedbank
12.2014 - 09.2015
- Delivered exceptional customer service by proactively resolving inquiries and enhancing client satisfaction through effective communication strategies.
- Managed client accounts, ensuring compliance with regulatory standards while providing tailored financial solutions to meet individual needs.
- Collaborated with cross-functional teams to streamline service processes, resulting in improved efficiency and reduced turnaround times for client requests.
- Conducted comprehensive needs assessments for clients, enabling the development of customized financial plans that align with their long-term objectives.
Education
Banking And Finance
BankSeta NQF5
08.2025
Banking And Finance
Moonstone RE1
07.2024
Banking And Finance
Chartall NQF4
07.2019
Banking And Finance
Moonstone RE5
04.2017
High School Diploma -
Morning Side High School
Port Elizabeth11.2011
Skills
Strategic marketing
Reference
Nedbank Regional Manager
Sylvester Funani
Email: SylvesterF@nedbank.co.za
Nedbank Manager RRB Sales
Leigh-Anne Brown
Email: Leigh-AnneB@nedbank.co.za
Timeline
Market Manager
Nedbank
08.2023 - Current
In-retailer Branch Manager
Nedbank
03.2022 - 08.2023
Sales Consultant
Nedbank
03.2015 - 08.2022
Service Consultant
Nedbank
12.2014 - 09.2015
Banking And Finance
BankSeta NQF5
Banking And Finance
Moonstone RE1
Banking And Finance
Chartall NQF4
Banking And Finance
Moonstone RE5
High School Diploma -
Morning Side High School