Khanyi Dyodo

Overall Job Purpose

Khanyi' s role was crucial for creating and maintaining focus, enthusiasm and momentum and has a responsibility for the overall integrity and coherence of the programme. She ensured a sound development and maintenance of the programme environment to support each individual project within it - often through an effective programme management office and management software.

Ultimately, Khanyi's role was to ensure smooth Client Experience and an enhanced Customer Journey for all Standard Bank CIB Clients.

Alongside, Khanyi was a dedicated Demand Owner for the Digital Account Opening Platform that Corporate Commercial Clients are utilizing to open various types of accounts at the Bank. This is an automated solution which has assisted to do away with most of the manual processes which the Bank had to deal with from a processing point of view when Clients are opening accounts.

Duties & Responsibilities

• Continuous development and implementation of business strategies to achieve business goals and stay competitive;
• Running weekly program scrums with project management team;
• Frequent reporting of programme milestones and deliverables;
• End-to-end budget and financial management across Client Services and partner BUs and centres of excellence;
• Adhering to project management constraints, highlighting any risks and issues which may impact programme timelines;
• Stakeholder engagements and relationship management;
• Ensuring that technology and automation projects had safe landing and that roll-outs were seamless;
• Maximized performance by monitoring daily activities and mentoring project team members;
• Monitored and analyzed business requirements as well as business performance to identify areas of improvement and make necessary adjustments;
• Thorough and accurate budget management to provide business with resources needed to operate smoothly.
• Establishment of team priorities, maintaining of team schedules, ensuring monitored performance
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Planning, creating, testing and deployment of system life cycle methodology using the Bank's off-shore resources to produce high quality systems to meet and exceed customer expectations.
• Streamlining and monitoring of quality programs to alleviate overdue compliance activities.

Overall Job Purpose

To streamline operations, enhance the customer experience, and increase revenue, by making use of portfolio data and innovation pipelines, assisting strategic decision-making and Go-to-Market processes for Absa. It further requires the management and evaluation of team redesign, research, development and analysis of new ways of offering better client service by making use of tailor-made automation strategies.

Innovation efficiencies - Gain competitive advantage through automation and process efficiencies

• Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation.
• Design and model solutions for customer innovation and experience along with similar initiatives variants.
• Work with innovation development groups to conduct insights as well as design outputs to their work.
• Manage and evaluate portfolio data and innovation pipeline assisting strategic decision-making andGo-to-Market process.
• Design, research, develop, analyze and suggest new marketing concepts as well as strategies.
• Manage prime team functions and activities for strategic direction.
• Ensure to share decisions' authority to translate strategies in procedures and programs.
• Develop high-performance atmosphere.
• Perform as strategic partner to head innovation of influence change and new processes.
• Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.
• Contribute and influence strategic direction for senior leadership using informal and formal communication.
• Manage and attain customer expectations and ensure delivery fulfill expectations.
• Coordinate all cross-functional activities, represent customers internally and collaborate with leadership varied areas on allocation across projects and resource planning.
• Ensure to exercise decision-making and independent judgment while being aligned with customers and management.
• Coordinate new product along with packaging plans with suitable contacts

Process engineering and efficiencies

• EFFICIENCY /COMMERCIAL EFFECTIVENESS – Apply analytical reasoning and judgment to solve problems, by deploying and seconding appropriate resources to drive continuous improvement and innovation. Makes informed transparent decisions and considers the broader implications. Take ownership for decisions that impact my area
• Ensure consistent and timely process map updates across the business every year. Meeting of risk and audit deadlines prior to QA On i-Server for publications of process maps
• Apply the highest standards of controls and risk management practices and behaviors and embed a positive risk and control culture. Demonstrate prudence, sound judgement and appropriate and timely escalations in the management of all types of risk applicable to the role.
• Risk Conduct – Effectively communicates and influences different audiences using suitable channels for achieving clear outcomes, consensus and conflict resolution. Proactively identifies and monitors risk. Takes accountability for mitigation through understanding of risk drivers, escalation and careful adherence to the bank's policies, procedures and practices
• Ensure a high performing team – Leading by example, build strong relationships, motivate and inspire people. Take accountability for own development and support others through sharing knowledge and honest two-way feedback. Take initiative to effectively partner and collaborate across the organization and externally to drive performance
• CLIENT – Consistently keeps the client/customer, both internal and external, at the heart of activities in order to deliver a positive experience through understanding their needs, strengthening relationships and demonstrating that we are easy to do business with. Develop and apply an understanding of our business and industry to contribute to financial performance and enhance value for ourselves and our customers

Stakeholder Engagement

• Working closely with the business and technology stakeholders
• Development and successful delivery of stakeholder engagement plans in accordance with theoverarching stakeholder engagement strategy
• Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries
• Manage stakeholder engagement coordinators, providing guidance and directing their workload activities to ensure timescales and requirements are met
• Work collaboratively with other members of the project team, liaising with other Stakeholder Managers in the stakeholder team and the PMO and Change team
• Provide briefings and support to technical teams for meetings with stakeholders
• Arrange and attend stakeholder meetings with technical team members and ensure feedback ofstakeholder responses and requests to technical teams are responded to within agreed timescales
• Prepare and manage workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports
• Ensure accurate audit trail maintained of all stakeholder engagement and all contact/activities are recorded on stakeholder database
• Attend client-facing meetings, collaborative planning workshops and report to client on progress
• Provide input into weekly/monthly reports for Change and Project Teams

Performance Management

• Complete lean efficiencies bow requirements Build AOM champion network Compile required AOM, Operational management dashboard and insights for WCSC Leadership
• Support WCSC book of work diagnostics for identified initiatives On time delivery of project deliverables - AOM and PI Internal stakeholder feedback +10% above baseline Resolve escalations

Reporting

• Performance Key Highlights
• Project timeline completion
• Budget statuses
• Upcoming tasks and milestones
• Key risks and issues and mitigation plans
• Requirements gathering & documenting
• User stories / Use Cases
• Process mapping
• Traveling to various offices for stakeholder engagement
• Reporting on projects & initiatives
• Drive project delivery by eliminating project risks & blockers
• Obtain all required sign-offs

Overall Job Purpose

To work with the Business Unit Head in Managing the overall Business and fulfilling responsibilities. This includes, Performance Management, Complaints, Business Project Implementation, Strategy Implementation, Exco reporting, HR, Risk, Compliance and all other Operational issues raised with the Head.

Business & Operational Management

• Attend a multitude of forums, project and management meetings to stay up to date with operational conditions and provide early warning to the Integration Head of any probable issues and proposed solutions.
• Act as key advisor to the Integration Head providing knowledgeable review and recommendations, ensuring that context, analysis and the views of the respective areas are collated, filtered and summarized in a concise manner
• Evaluate, interpret and deliver only relevant information to the Integration Head to ensure that the time of the Head is not taken up with operational issues that should be resolved elsewhere
• Distribute issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team
• Act as initial point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relaying the query to appropriate individuals when falling outside scope
• Redistribute the resolution or respond directly to the stakeholders where appropriate and report only major issues to the Integration Head
• Take personal accountability for resolving issues lodged directly with the Integration Head
• Advise the Integration Head on ongoing issues and program's to address these in the businessunit and set up a process for monitoring
• Ensure that decision-making within the business unit is dissolved to the lowest appropriate level to support the business objectives of empowering and growing the competence of line decision-makers
• Interface with the Integration Heads' direct reports to understand the operating environment and to assist them to prioritize focus areas
• Continuously monitor the overall Business Performance (Finance, Risk, Compliance, Change, HR) of the business unit and advise the Integration Head of any possible deviations and the actions that have been created by the business unit seniors to address these
• Oversee the management of the Head office to ensure smooth operations and that resources are available and operating effectively
• Approve Business proposals by reviewing, analyzing and interpreting proposals presented in line with the mandate delegated by the Integration Head
• In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams
• Continuously monitor the potential impact of new tactical plans on the reputational risk of the business unit and the Bank and advise seniors in the business on appropriate action to take to minimize the risk.

Reporting

• Prepare the key themes, presentations and reviews for the BU Head and assist with detailed content when required
• Evaluate all material and communication prior to it being reviewed by the Head ensuring that context, analysis and the views of the respective areas are collated, filtered and summarized in a concise manner
• Working with the Operating Model Leads and finance, ensure reporting requirements to Absa, Africa and Barclays Executive teams are met on time and to the highest quality

Team Management

• Encourage frequent knowledge sharing between team members.
• Establish and maintain a succession plan for the team.
• Interview and recruit new members of the team, including determining appropriate

Duties & Responsibilities

Programme Leadership

• Provide direction to Project / Programme Management community to meet delivery expectations in line with project constraints – Scope / Cost / Quality / Time
• Ensure that stakeholders and portfolio owners are aligned with project activity throughout the project lifecycle ensuring that they are informed of any deviations wrt project constraints and quality
• Work with PM leadership community to align all portfolio objectives
• Build and maintain healthy stakeholder relations throughout the lifecycle of projects, ensuring consistent communication with business counterparts and stakeholders

Programme Reporting

• Ownership of providing accurate and timely reporting in respect of project activity to inform executive reporting, via the CIB PMO
• Aligning with CIB PMO to ensure that reporting is accurate. Ensure that info is sent out to the relevant distributors on time and that it has been thoroughly vetted by the relevant portfolio owners as well as the portfolio executives
• Ensure preparation of meeting packs
• Ensure that regular meetings have been setup and that attendees are aware of what is expected of them
• Prepare meeting packs and ensure accuracy and quality of information contained therein. o Ensure that actions items and escalations are closed out before the stipulated action dates
  

Programme Governance

• Ensure alignment of project activity to CIB PMO governance
• Foster strong partnership with CIB PMO team at an operational level
• Ensure that project activity conforms to Group functions in respect of Audit, Risk, Financial governance
  

Project Office Support

• Ensure that projects across Ops IT are executed in accordance to the principles
• Work with PMs and FM to ensure that project finances are in check as per business case
• Oversee project finances
• Ensure that PM activity is in line with BC objectives throughout all project phase
• Ensure delivery as per business case, track financials, monitor benefits realization, keep track of project time lines, note and address any changes in scope and any deviations to the business case agreement
• Business case management
• Ensure that PM activity is in line with BC objectives throughout all project phases
• Escalation management
• From Business Unit leadership, in respect of Project Leadership community-ensure that all are aware of issues and risks encountered during project lifecycle and that mitigations are in place
• ‘Deep dive' into project activity where issues arise or projects are ‘stuck' and assist with resolution(s)
• Provide direction to Project / Programme Management community to meet delivery expectations in line with project constraints – Scope / Cost / Quality / Time
• Ensure that stakeholders and portfolio owners are aligned with project activity throughout the project lifecycle ensuring that they are informed of any deviations wrt project constraints and quality
• Work with PM leadership community to align all portfolio objectives

Duties & Responsibilities

• Drive transactional project office activities
• Extract key metric information of reports and produce a summary sector report
• Produce a Sector Change Council pack
• Ensure project managers of active projects submit their project status reports on time and review and ensure the quality and accuracy of these reports
• Coordinate the submission and fund release management of Business Cases and concept documents from the designated Business Unit's(BU)
• Track and report on project financials for my designated BU / portfolios
• Assist in analyzing and reporting on the deployment and utilization of change resources
• Establish and maintain a comprehensive repository of all project governance supporting documents
• Ensure operational and transactional efficiency of the Project Office
• Provide an effective secretariat service to the Sector Change Committee
• Provide Project Portfolio Analysis for the Group Support Function (GSF) Sector
• Provide the Sector Change Council with a financial review and Quality Assurance (QA) of all GSF Sector Business Cases for approval
• Generate robust and reliable trend analyses and portfolio views
• Generate ad hoc reports reflecting the overall portfolio health of GSF Sector projects
• Coordinate the production of the Sector's monthly status reports
• Research on relevant topics related to the change environment and publishes on the Group Change portal as well as circulation to the change community
• Provide input into the categorization of GSF projects for streamlined implementation
• Interrogate project portfolios to identify key dependencies
• Provide input on project duplication within the project portfolio, integrated initiatives for GSF projects, standardized project solutions and project sequencing and alignment across the portfolios
• Produce monthly reports focused on the Integrated Solution view and highlight exceptions, as well as monthly reports on the split of Initiatives
• Undertake root cause analysis of key portfolio risks and issues and advise regarding remediation and action plans Conduct GSF Project Portfolio Analysis
• Conduct health checks of projects, interviewing project managers and conducting project document audits

Duties & Responsibilities

• Provide Project Portfolio Analysis for the Group Support Function (GSF) Sector
• Provide the Sector Change Council with a financial review and Quality Assurance(QA) of all GSF Sector Business Cases for approval
• Generate robust and reliable trend analyses and portfolio views
• Generate ad hoc reports reflecting the overall portfolio health of GSF Sector projects
• Coordinate the production of the Sector's monthly status reports
• Research on relevant topics related to the change environment and publish on the Group Change portal as well as circulation to the change community
• Provide input into the categorization of GSF projects for streamlined implementation
• Interrogate project portfolios to identify key dependencies
• Provide input on project duplication within the project portfolio, integrated initiatives for GSF projects, standardized project solutions and project sequencing and alignment across the portfolios
• Produce monthly reports focused on the Integrated Solution view and highlight exceptions, as well as monthly reports on the split of Initiatives
• Undertake root cause analysis of key portfolio risks and issues and advise regarding remediation and action plans Conduct GSF Project Portfolio Analysis
• Conduct health checks of projects, interviewing project managers and conducting project document audits

Duties & Responsibilities

• Drive transactional project office activities e.g. status reporting by collating programme reports
• Quality Assurance and analysis of reports
• Production of meeting decks, e.g. management meeting and SteerCo packs
• Ensure all PMs of active projects submit their individual projects timorously.
• Assist Finance with Programme Financial reporting
• Submission of programme invoices and maintenance of invoice logs for tracking purposes
• On boarding of all project resources
• Establishment and maintenance of programme repository of all project governance supporting documents
• Provision of general assistance to programme including ad-hoc requests
• Provision of project analysis for the cluster
• Creating CAFs, Work Authorizations for new and existing deals

Duties & Responsibilities

• Project manage the roll out and implementation of Woodwing (Publishing Platform) and Media Planner (Content Management System) for Media 24's Magazine division.
• Collecting of user requirements
• Business change management
• IT hardware and software audit
• Business Change Management
• Creating and updating project templates for magazine roll-out stages
• Engagement with business divisions and stakeholders at all levels
• Engaging with magazines division super users
• Business Analysis - Process mapping, workflow mapping, Woodwing user role analysis
• Project Risk Management
• Project Communication Management
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Planned, designed, and scheduled phases for large projects.
• Provided detailed project status updates to stakeholders and executive management.

Duties & Responsibilities

• Client Relationship Management
• Provision of support to facilitators and clients at work sessions / training sessions
• Responsible for all preparatory work for workshops
• Compilation and consolidation of workshop and training reports
• Project management and coordination (on EPM & MS Project)
• Consolidation of workshop feedback
• Tracking project progress
• Ensuring smooth client/service provider relations at all times
• Ensuring timely submission of deliverables to client's office
• Providing business development support for public sector BU
• Compiling business development strategic plans
• Identifying business market opportunities for BU
• Ensuring project scope is met at all times as per client's request
• Ensuring smooth delivery