Khanya Mfundisi
Cape Town
Summary
Young adult with a Bachelor Matric Certificate and strong organizational skills. Proven ability to solve problems with a logical and practical approach. Reliable and hardworking, with a history of assisting and resolving customer issues in both technical and non-technical capacities. Effective team player capable of working independently with minimal supervision.
Overview
2
2
years of professional experience
Work History
Call center agent
PMI Adcorp
03.2024 - 12.2024
- Managing incoming customer and client complaints
- Resolved issues by following established procedures and guidelines.
- Documented customer interactions accurately in the CRM system.
- Maintained up-to-date knowledge of products and services offered by PMI Adcorp.
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Collaborating and responding to end -customer queries and reviews
- B2B customer success
- Strong problem solving
- Able to multi task
Sales position/customer service
Ignition Group
01.2023 - 02.2024
- Able to work under pressure
- Communication (verbal and written)
- Cold calling
- Criteria specific skills and tools analysis for proficient work management
- Ability to multitask
- Analytical, creative and innovative thinking
- Closing off deals and appointment setting
- Following up on clients
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Arts - Criminology
UNISA
Online Study 10-2027
Bachelor of Arts - HIGH SCHOOL
NORTHWOOD HIGH SCHOOL
DURBAN 12-2022
Skills
- Able to work under pressure
- Communication (verbal and written)
- Cold calling
- Criteria specific skills and tools analysis for proficient work management
- Ability to multitask
- Analytical, creative and innovative thinking
- Closing off deals and appointment setting
- Following up on clients
- Managing incoming customer and client complaints
- Collaborating and responding to end-customer queries and reviews
- B2B customer success
- Strong problem solving
- Able to multitask
- Sales strategies
- Report preparation
- Proficiency in [type] software
- Data gathering
- Performance monitoring
- Language fluency
- Product recommendations
- Professional phone voice
- Customer support
- Database research
- Delivery tracking
- CallSelect
- Product knowledge
- E-commerce
Timeline
Call center agent
PMI Adcorp
03.2024 - 12.2024
Sales position/customer service
Ignition Group
01.2023 - 02.2024
Bachelor of Arts - Criminology
UNISA
Bachelor of Arts - HIGH SCHOOL
NORTHWOOD HIGH SCHOOL
Similar Profiles
Andre Jansen van RensburgAndre Jansen van Rensburg
Lecturer at Production Management Institute (PMI Adcorp Group)Lecturer at Production Management Institute (PMI Adcorp Group)
Casswell MaswanganyeCasswell Maswanganye
Client Success Manager at ADCORP BLUClient Success Manager at ADCORP BLU
Shadrack Thembani MalulekeShadrack Thembani Maluleke
Cargo Drawer at Adcorp BLU (DSV Air and Sea)Cargo Drawer at Adcorp BLU (DSV Air and Sea)
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA