Khanya Mfundisi
Cape Town
Summary
Young adult with a Bachelor Matric Certificate and strong organizational skills. Proven ability to solve problems with a logical and practical approach. Reliable and hardworking, with a history of assisting and resolving customer issues in both technical and non-technical capacities. Effective team player capable of working independently with minimal supervision.
Overview
2
2
years of professional experience
Work History
Call center agent
PMI Adcorp
03.2024 - 12.2024
- Managing incoming customer and client complaints
- Resolved issues by following established procedures and guidelines.
- Documented customer interactions accurately in the CRM system.
- Maintained up-to-date knowledge of products and services offered by PMI Adcorp.
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Collaborating and responding to end -customer queries and reviews
- B2B customer success
- Strong problem solving
- Able to multi task
Sales position/customer service
Ignition Group
01.2023 - 02.2024
- Able to work under pressure
- Communication (verbal and written)
- Cold calling
- Criteria specific skills and tools analysis for proficient work management
- Ability to multitask
- Analytical, creative and innovative thinking
- Closing off deals and appointment setting
- Following up on clients
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Arts - Criminology
UNISA
Online Study 10-2027
Bachelor of Arts - HIGH SCHOOL
NORTHWOOD HIGH SCHOOL
DURBAN 12-2022
Skills
- Able to work under pressure
- Communication (verbal and written)
- Cold calling
- Criteria specific skills and tools analysis for proficient work management
- Ability to multitask
- Analytical, creative and innovative thinking
- Closing off deals and appointment setting
- Following up on clients
- Managing incoming customer and client complaints
- Collaborating and responding to end-customer queries and reviews
- B2B customer success
- Strong problem solving
- Able to multitask
- Sales strategies
- Report preparation
- Proficiency in [type] software
- Data gathering
- Performance monitoring
- Language fluency
- Product recommendations
- Professional phone voice
- Customer support
- Database research
- Delivery tracking
- CallSelect
- Product knowledge
- E-commerce
Timeline
Call center agent
PMI Adcorp
03.2024 - 12.2024
Sales position/customer service
Ignition Group
01.2023 - 02.2024
Bachelor of Arts - Criminology
UNISA
Bachelor of Arts - HIGH SCHOOL
NORTHWOOD HIGH SCHOOL