Khangwelo Tshidzumba
Sales Consultant
Johannesburg
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
5
5
Languages
8
8
years of professional experience
Work History
Consultant Retention
Absa bank
03.2020 - Current
- Retained Absa customers by providing suitable solutions and alternative products instead of closing accounts
- Applied product knowledge to achieve and exceed sales targets
- Porting accounts
- Working on dialler on engage and active and proactive data
- Assisted colleagues and customers by handling call in multiple languages when required
- Delivered excellent customer service across all interactions
Market South Africa
Market SA
02.2018 - 09.2018
- Sold Standard Bank and Absa credit card products to customers
- Provided guidance on the submission of supporting documents
- Applied product knowledge to meet and exceed sales targets
- Delivered accurate and relevant product information to customers
- Ensured compliance with risk, regulatory, and company requirements
- Built and maintained strong customer relationships
- Assisted customers with queries and product understanding
- Captured and processed customer information accurately
Education
NQF6 - Management Studies
Mancosa
Auckland Park, South Africa06.2026
NQF5 - banking
Absa Corner Stone
Johannesburg, South Africa03.2022
Higher certificate - Human Resources learning
Rosebank College
12.2020
Grade 12
Matshediso High
Soweto, South Africa 04.2001 -
Skills
Ability to work well under pressure and meet strict deadlines during high workloads
Strong commitment to continuous learning and professional development
Excellent interpersonal skills with genuine concern for others
Team player with the ability to work independently when required
Ability to handle confidential information with integrity
Ability to multitask and prioritize tasks effectively
Upskilling in quality assurance
Conflict resolution and customer complaint handling skills
Identifying Service Gaps and Risks
Active Listening and Attention to Detail
Ability to Analyze Conversations Objectively
References
- Layla, Salie, Team Leader, 060980992
- Takalani, Mulaudzi, team leader, 0788613448
Timeline
Consultant Retention
Absa bank
03.2020 - Current
Market South Africa
Market SA
02.2018 - 09.2018
Grade 12
Matshediso High
04.2001 -
Higher certificate - Human Resources learning
Rosebank College
NQF6 - Management Studies
Mancosa
NQF5 - banking
Absa Corner Stone