Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Khangelwa Kolosa

Senior Admnistrator, Communicator And Reseaher
Bloemfontein,FS

Summary

Proven leader in strategic communication and research, excelling in quantitative research and fostering cross-cultural sensitivity. At Metsimaholo Local Municipality, I spearheaded media relations and policy recommendations, enhancing service delivery and stakeholder collaboration. My expertise in data collection and analysis significantly contributed to informed decision-making, driving organizational success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Communication and Research Officer

Metsimaholo Local Municipality
06.2022 - 10.2023
  • Issued media statements to local, provincial, and national media.
  • Organized media briefings and interviews for the Executive Mayor.
  • Liaised with Radio and local media for Municipal updates
  • Organized and facilitated investigator and coordinator meetings, conferences and events associated with media and research activities.
  • Presented research findings at conferences, contributing to the dissemination of knowledge within the field.
  • Contributed to policy recommendations informed by evidence-based analyses from conducted studies.
  • Attended public meetings with the Executive Mayor and collected public concerns, and informed the relevant heads of departments to improve and speed up service delivery.
  • Managed project budgets, ensuring cost-effective allocation of resources while maintaining high standards of quality.
  • Evaluated existing research methods, identifying areas for improvement and implementing best practices.
  • Liaised between departments to ensure timely dissemination of critical information relevant to ongoing projects.
  • Established strong working relationships with stakeholders, facilitating communication and collaboration on research projects.

Media Officer

Free State Democratic Alliance
08.2019 - 05.2022
  • Prepared and issued statement on behalf of Councilors.
  • Organized media events
  • Collaborated with internal teams to develop cohesive marketing materials for various promotional initiatives.
  • Boosted social media engagement by creating tailored content and implementing audience-specific strategies.
  • Secured positive press coverage for clients through the development of compelling press releases and media pitches.
  • Spearheaded public relations strategies for product launches, generating buzz and driving consumer interest.
  • Conducted in-depth research on industry trends to identify newsworthy stories and enhance content creation efforts.
  • Achieved earned media placements in targeted outlets, strengthening client relationships and reinforcing company credibility.
  • Managed crisis communications, mitigating negative publicity and preserving company reputation.

Provincial Campaigns Director

Free State Democratic Alliance
04.2017 - 07.2020
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Evaluated employee performance objectively.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.

Municipal Court Manager

City of Cape Town Municipal Offices
01.2005 - 12.2015
  • Responsible for Municipal Court Staff, managed HR matters and attendance.
  • Created an inclusive work environment that promoted diversity among staff members, contributing to a collaborative and supportive workplace culture.
  • Served as liaison between the court and various stakeholders, prosecutors, magistrates, including government officials, and community leaders.
  • Facilitated timely resolution of cases by monitoring caseloads and prioritizing high-priority matters.
  • Oversaw facility maintenance efforts ensuring clean, functional spaces conducive to efficient judicial proceedings were available at all times.
  • Reduced case backlog through effective case management strategies, increasing overall productivity within the court.
  • Managed a team of court staff, providing training and guidance to ensure smooth daily operations.
  • Assisted in recruiting top talent for key positions within the courthouse, contributing to a skilled workforce dedicated to upholding justice.
  • Developed and maintained budgetary controls for the efficient allocation of resources within the court.
  • Coordinated with local law enforcement agencies to maintain a safe and secure courtroom environment.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Senior Call Centre Communicator

City Of Cape Town
01.1999 - 01.2005
  • Handling inbound calls from the public requesting assistance.
  • Liaising with relevant departments to dispatch assistance needed by the caller.
  • Conducted thorough market research to identify key trends and opportunities for growth in the industry.
  • Developed internal communications processes to foster a transparent and inclusive work environment.
  • Handled crisis communications to maintain a positive brand image during challenging situations.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Facilitated training sessions for new agents, elevating overall team performance.

Education

Bachelor of Arts - Communications - 4th Year Student

Unisa
South Africa
04.2001 -

Skills

Quantitative Research

Qualitative Research

Monitoring and Evaluation

Research design

Data Collection

Survey Design

Cross-cultural sensitivity

Languages

English
Xhosa
Bilingual or Proficient (C2)

Certification

Office and Business Management

Timeline

Communication and Research Officer

Metsimaholo Local Municipality
06.2022 - 10.2023

Media Officer

Free State Democratic Alliance
08.2019 - 05.2022

Provincial Campaigns Director

Free State Democratic Alliance
04.2017 - 07.2020

Municipal Court Manager

City of Cape Town Municipal Offices
01.2005 - 12.2015

Bachelor of Arts - Communications - 4th Year Student

Unisa
04.2001 -

Senior Call Centre Communicator

City Of Cape Town
01.1999 - 01.2005

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Khangelwa KolosaSenior Admnistrator, Communicator And Reseaher