Khangela Justice Malongane
Passenger Information Agent
Orlando east
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
Work History
General Trolley Assistance
Airports Company South Africa
10.2019 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Flight Data Controller (secondment)
Airport Company South Africa
05.2021 - 07.2024
- Capture inbound and outbound of flights movement
- updating FIDS with ETA and ATD
- Engage with stakeholders with changes of resources and gate update
- Resources planning for the next day
Passenger Information Agent
Airports company South Africa
04.2024 - Current
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Announce flight information changes
- Manage high volume of calls and be a proactive on taking decision
- Increased customer satisfaction with personalized follow-up strategies.
Education
Grade 12 matric - Xitsonga, English, Afrikaans, Accounting, Business Economics
Nwamavimbi High School
01.1988 - 11.2000
PSIRA GRADE A - PSIRA Grade A
Stallion Security College
07.2003 - 08.2007
Diploma - Technical Financial Accounting
SA College
RADIO BROADCASTING CERTIFICATE
INTEC COLLEGE
01.2009 - 11.2010
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Microsoft office
Multitasking Abilities
Dependable and responsible
Personal Information
- Date of Birth: 11/19/82
- Gender: Male
- Nationality: South Africa
- Driving License: C1
- Marital Status: Married
- Religion: Christian
Timeline
Passenger Information Agent
Airports company South Africa
04.2024 - Current
Flight Data Controller (secondment)
Airport Company South Africa
05.2021 - 07.2024
General Trolley Assistance
Airports Company South Africa
10.2019 - Current
RADIO BROADCASTING CERTIFICATE
INTEC COLLEGE
01.2009 - 11.2010
PSIRA GRADE A - PSIRA Grade A
Stallion Security College
07.2003 - 08.2007
Grade 12 matric - Xitsonga, English, Afrikaans, Accounting, Business Economics
Nwamavimbi High School
01.1988 - 11.2000
Diploma - Technical Financial Accounting
SA College