Khalipha Brightman Mbambo
Sandton
Summary
Technology Leader experienced in infrastructure engineering, DevOps, and cloud solutions. Delivered digital transformation initiatives that embedded security-by-design and improved compliance and efficiency across multiple industries. Enhanced case quality and customer satisfaction through effective guidance of technical support teams.
Overview
8
8
Languages
1
1
Certification
16
16
years of professional experience
Work History
Support Lead
Capitec Business Bank
01.2024 - Current
- Guided technical support teams to improve case quality and increase customer satisfaction.
- Collaborated with IT teams to embed automation into operational workflows, reducing manual effort.
- Enhanced network technologies and implemented proactive monitoring for high availability.
- Delivered infrastructure improvements aligned with enterprise security policies, enhancing compliance.
Delivery Lead
Capitec Business Bank
01.2023 - 01.2024
- Implemented strategies to recover projects behind schedule, achieving 95% on-time delivery.
- Managed stakeholder relationships, steering committees, and governance artefacts to align project objectives with organisational goals.
- Oversaw design, testing, and deployment processes, ensuring high-quality deliverables.
- Acted as Scrum Master, embedding Agile practices to enhance collaboration and efficiency in product delivery teams.
Head of Software Development
MDOT
01.2021 - 01.2023
- Applied DevSecOps principles, embedding security controls into CI/CD pipelines to strengthen application security.
- Led DevOps adoption, implementing CI/CD pipelines with Jenkins and Bitbucket to enhance deployment consistency.
- Directed cloud migration strategies, including bulk application transfers into OCI and Azure.
- Designed troubleshooting and maintenance procedures aligned with ITIL standards to improve service reliability.
Senior BI Developer & Cloud Engineer
KS WebLink
01.2019 - 01.2021
- Drafted BI roadmap to integrate cloud-native solutions and enhance data governance policies.
- Optimised SQL server performance and automated BI reporting processes in secure environments.
- Directed implementation of BI tools, establishing governance and security safeguards.
Digital Designer & Front-End Developer
Volt Africa
01.2019 - 01.2021
- Developed prototypes and UI frameworks to support digital marketing initiatives, improving overall brand presence.
- Developed innovative design concepts for various clients, enhancing brand visibility and engagement.
- Designed scalable technical solutions to enhance user experience across multiple web applications.
- Managed multiple design projects simultaneously, prioritising tasks to maintain high-quality output.
- Adapted quickly to new design software and tools, maintaining a cutting-edge skill set.
IT Technician & Software Developer
KOL Computers
01.2013 - 01.2014
- Engineered applications using Java, SQL, and microservices architecture to enhance system scalability and maintainability.
- Deployed solutions on Kubernetes and Cloud Foundry to support flexible hybrid infrastructure, improving deployment efficiency.
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
- Configured and connected new workstations for users, ensuring correct setup of cables, equipment, and software.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
Technical Support Consultant
Blue Label Telecoms
01.2011 - 01.2012
- Delivered enterprise-level technical support, resolving customer issues within SLA to enhance service reliability.
- Designed and implemented new processes that increased efficiency and boosted customer satisfaction.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Education
Bachelor of Science - Information Technology
University of South Africa
Skills
- Oracle Cloud (OCI)
- Linux
- VMware vSphere/ESXi
- OLVM
- Oracle VM
- Hybrid cloud operations
- CI/CD
- Jenkins
- GitLab
- Harbor
- Artifactory
- Sonarqube
- Infrastructure as Code
- Terraform
- Ansible
- Helm
- Bash
- Python
- Oracle DBX installation/configuration
- RAC
- ASM
- Data Guard
- Backup/recovery
- Performance tuning
- SIEM
- EDR
- Vulnerability management
- TLS/HTTPS
- Patching
- Micro-segmentation
- Deception solutions
- Prometheus
- Grafana
- ELK
- Agile delivery
- Stakeholder management
- ITIL-aligned change/incident/problem management
- Project management
- Cloud migration
- Automation integration
- Agile methodologies
- Infrastructure improvement
- DevOps practices
- Technical support
- Security compliance
- Communication skills
- Problem-solving
- Deadline management
Languages
Java
C#
Python
SQL
Bash
HTML
CSS
JavaScript
Certification
- Oracle Cloud Infrastructure
- Google Cloud Certified – Professional Cloud Architect
- AWS Cloud Practitioner
- Certified Security
- Machine Learning in Cloud
- Salesforce Certified Platform Developer
- SAP Basis Administration
- SAP Cyber Security
- SAP HANA Implementation
- DevOps & Automation: Git, Python, R, SQL, CI/CD, Machine Learning
- Digital Marketing Diploma (secondary relevance)
Custom
Oracle Cloud (OCI), VMware vSphere/ESXi, OLVM, Oracle VM, hybrid cloud operations, CI/CD (Jenkins, GitLab, Harbor, Artifactory, Sonarqube), Infrastructure as Code (Terraform, Ansible, Helm), Bash, Python, Oracle DBX installation/configuration, RAC, ASM, Data Guard, backup/recovery, performance tuning, SIEM, EDR, vulnerability management, TLS/HTTPS, patching, micro-segmentation, deception solutions, Prometheus, Grafana, ELK, Agile delivery, stakeholder management, ITIL-aligned change/incident/problem management
Timeline
Support Lead
Capitec Business Bank
01.2024 - Current
Delivery Lead
Capitec Business Bank
01.2023 - 01.2024
Head of Software Development
MDOT
01.2021 - 01.2023
Senior BI Developer & Cloud Engineer
KS WebLink
01.2019 - 01.2021
Digital Designer & Front-End Developer
Volt Africa
01.2019 - 01.2021
IT Technician & Software Developer
KOL Computers
01.2013 - 01.2014
Technical Support Consultant
Blue Label Telecoms
01.2011 - 01.2012
Bachelor of Science - Information Technology
University of South Africa