Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Khalipa Sisanda Baba

Office & Administrative Support
Johannesburg

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification
3
3
Languages

Work History

Virtual Assistant

Msuku Media Group
02.2024 - 05.2025
  • Web development and graphic design.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.

Seasonal Technical Support Associate

Amazon
09.2023 - 01.2024


  • Investigate and resolve queries regarding Amazon's digital services and devices, such as Kindle, Echo, and Fire TV (among others), and provide technical support to customers.
  • Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
  • Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
  • Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
  • Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Streamlined the troubleshooting process for improved resolution times and increased customer satisfaction.
  • Developed extensive product knowledge to provide accurate and reliable information to customers during support interactions.
  • Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.

Founder/Fashion Designer

D'APPARO Pty Ltd
04.2018 - 01.2023
  • Developed branding and marketing materials from concept to production for various clients.
  • Managed client relationships and executed design projects with a high attention to detail.
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Analyzed user behavior and feedback to optimize design and user experience.
  • Streamlined design processes, resulting in increased efficiency and faster project completion times.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content.

Administrative Assistant

Cape Union Mart Headoffice
05.2015 - 02.2018
  • Coordinated with suppliers and team members to manage customer orders from stores.
  • Utilized the Dolfin system and MS Excel for detailed reporting and data analysis.
  • Transitioned seamlessly between various software programs to maintain operational efficiency.
  • Demonstrated extensive product knowledge, particularly within the Equipment Department, to influence purchasing decisions.
  • Applied company-specific terminology and protocols to ensure adherence to standards.
  • Maintained accurate and organized purchase orders, ensuring compliance with timelines and budget constraints.
  • Communicated pricing updates and product issues clearly with store representatives to ensure alignment and timely resolution.
  • Handled confidential documents and implemented a structured filing system, ensuring compliance with company policies.
  • Delivered professional and courteous customer service to both internal and external stakeholders, enhancing client satisfaction.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

National Diploma - Fashion Design

Cape Peninsula University of Technology
Cape Town, South Africa
01.2007 - 01.2011

Certificate - Retail Buying (Short Course)

UNISA
Johannesburg, South Africa
01.2012 - 01.2012

SECONDARY SCHOOL - undefined

Sans Souci Girls' High School
01.2002 - 01.2006

Diploma - Junior Front-end Developer

SheCodes
Remote
04.2001 -

Certificate - Virtual Assistant

ALX Africa
Remote
04.2001 -

Certificate - Full Stack MERN Developer

Power Learn Project Academy - Africa
Remote
04.2001 -

Skills

  • Timely email response coordination

  • Detail-oriented data management

  • Meticulous attention to detail

  • Effective calendar coordination

  • Document management

  • Effective task prioritization

  • Analytical problem-solving

  • Administrative support

  • Search engine optimization

  • Client support

  • Proficient in Microsoft Office

  • Data report creation

  • Strong written communication skills

  • Strong organizational skills

  • Customer acquisition strategies

Certification

Customer Service Training - 2023

Timeline

Virtual Assistant

Msuku Media Group
02.2024 - 05.2025

Customer Service Training - 2023

09-2023

Seasonal Technical Support Associate

Amazon
09.2023 - 01.2024

Founder/Fashion Designer

D'APPARO Pty Ltd
04.2018 - 01.2023

Administrative Assistant

Cape Union Mart Headoffice
05.2015 - 02.2018

Certificate - Retail Buying (Short Course)

UNISA
01.2012 - 01.2012

National Diploma - Fashion Design

Cape Peninsula University of Technology
01.2007 - 01.2011

SECONDARY SCHOOL - undefined

Sans Souci Girls' High School
01.2002 - 01.2006

Diploma - Junior Front-end Developer

SheCodes
04.2001 -

Certificate - Virtual Assistant

ALX Africa
04.2001 -

Certificate - Full Stack MERN Developer

Power Learn Project Academy - Africa
04.2001 -
Khalipa Sisanda BabaOffice & Administrative Support