Khalipa Sisanda Baba
Office & Administrative Support
Johannesburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Virtual Assistant
Msuku Media Group
02.2024 - 05.2025
- Web development and graphic design.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Seasonal Technical Support Associate
Amazon
09.2023 - 01.2024
- Investigate and resolve queries regarding Amazon's digital services and devices, such as Kindle, Echo, and Fire TV (among others), and provide technical support to customers.
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Streamlined the troubleshooting process for improved resolution times and increased customer satisfaction.
- Developed extensive product knowledge to provide accurate and reliable information to customers during support interactions.
- Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
Founder/Fashion Designer
D'APPARO Pty Ltd
04.2018 - 01.2023
- Developed branding and marketing materials from concept to production for various clients.
- Managed client relationships and executed design projects with a high attention to detail.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
Administrative Assistant
Cape Union Mart Headoffice
05.2015 - 02.2018
- Coordinated with suppliers and team members to manage customer orders from stores.
- Utilized the Dolfin system and MS Excel for detailed reporting and data analysis.
- Transitioned seamlessly between various software programs to maintain operational efficiency.
- Demonstrated extensive product knowledge, particularly within the Equipment Department, to influence purchasing decisions.
- Applied company-specific terminology and protocols to ensure adherence to standards.
- Maintained accurate and organized purchase orders, ensuring compliance with timelines and budget constraints.
- Communicated pricing updates and product issues clearly with store representatives to ensure alignment and timely resolution.
- Handled confidential documents and implemented a structured filing system, ensuring compliance with company policies.
- Delivered professional and courteous customer service to both internal and external stakeholders, enhancing client satisfaction.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
National Diploma - Fashion Design
Cape Peninsula University of Technology
Cape Town, South Africa 01.2007 - 01.2011
Certificate - Retail Buying (Short Course)
UNISA
Johannesburg, South Africa 01.2012 - 01.2012
SECONDARY SCHOOL - undefined
Sans Souci Girls' High School
01.2002 - 01.2006
Diploma - Junior Front-end Developer
SheCodes
Remote 04.2001 -
Certificate - Virtual Assistant
ALX Africa
Remote 04.2001 -
Certificate - Full Stack MERN Developer
Power Learn Project Academy - Africa
Remote 04.2001 -
Skills
- Timely email response coordination
- Detail-oriented data management
- Meticulous attention to detail
- Effective calendar coordination
- Document management
- Effective task prioritization
- Analytical problem-solving
- Administrative support
- Search engine optimization
- Client support
- Proficient in Microsoft Office
- Data report creation
- Strong written communication skills
- Strong organizational skills
- Customer acquisition strategies
Websites
Certification
Customer Service Training - 2023
Timeline
Virtual Assistant
Msuku Media Group
02.2024 - 05.2025
Customer Service Training - 2023
09-2023
Seasonal Technical Support Associate
Amazon
09.2023 - 01.2024
Founder/Fashion Designer
D'APPARO Pty Ltd
04.2018 - 01.2023
Administrative Assistant
Cape Union Mart Headoffice
05.2015 - 02.2018
Certificate - Retail Buying (Short Course)
UNISA
01.2012 - 01.2012
National Diploma - Fashion Design
Cape Peninsula University of Technology
01.2007 - 01.2011
SECONDARY SCHOOL - undefined
Sans Souci Girls' High School
01.2002 - 01.2006
Diploma - Junior Front-end Developer
SheCodes
04.2001 -
Certificate - Virtual Assistant
ALX Africa
04.2001 -
Certificate - Full Stack MERN Developer
Power Learn Project Academy - Africa
04.2001 -
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