Communication
Khalid Moola
SYSTEM SUPPORT TECHNICIAN
Johannesburg
Summary
Successful at completing new installations, updates, and configurations of network components. Experienced in setting up devices, troubleshooting issues, and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
2020
2020
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages
Work History
SYSTEM SUPPORT TECHNICIAN
Bongani Rainmakers Logistics
Johannesburg
7 2020 - 7 2024
- Conducted comprehensive device assessments to guarantee seamless operation of laptops and smartboards
- Managed efficient content uploads, including school curricula and teacher resources, onto various devices
- Skilled in the installation of interactive smartboard, enhancing educational environments
- Provided reliable transportation and delivery services for devices and team members to designated locations
- Contributed to the success of major IT projects by providing technical expertise during design, implementation, testing, and deployment phases.
- Implement effective security measures to protect sensitive data, ensuring the confidentiality and integrity of information systems.
- Enhanced system performance by conducting regular maintenance and updates on hardware and software components.
- Provided exceptional customer service by responding promptly to user requests for technical support, consistently resolving issues in a timely manner.
FREELANCE TECHNICIAN
Freelance
01.2018 - 01.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- enhanced system performance through analysis and testing.
FINANCE ADMINISTRATION
JMPD
Johannesburg
10.2017 - 07.2018
- Managed financial operations in compliance with SETA learnership agreements
- Maintained accurate Debtors and Creditors ledgers for streamlined account reconciliation
- Executed precise financial journaling to ensure integrity of fiscal records
- Organized and filed financial documents to uphold company data management standards
- Administered accounts with proficiency, enhancing client relations and financial oversight
- Delivered comprehensive general administration support, optimizing operational efficiency
- Successfully coordinated corporate events, demonstrating exceptional project management skills
Education
NATIONAL CERTIFICATE - INFORMATION TECHNOLOGY: SYSTEM SUPPORT - NQF L5
MICTSETA
WHOLESALE AND RETAIL MANAGEMENT - undefined
Signa Academy
BUSINESS ADMINISTRATION SERVICES - undefined
SETA
MATRIC - GRADE12
Lenasia South Secondary
Skills
Visual Basics (VB)
PHP
Java
JavaScript
SQL
Desktop support
Helpdesk Support
Application support
Hardware diagnostics
Software configuration
Customer Service
Problem Solving
Software
Office Suites
Spreadsheets
Social Media
Data and information visualization
Timeline
FREELANCE TECHNICIAN
Freelance
01.2018 - 01.2020
FINANCE ADMINISTRATION
JMPD
10.2017 - 07.2018
WHOLESALE AND RETAIL MANAGEMENT - undefined
Signa Academy
BUSINESS ADMINISTRATION SERVICES - undefined
SETA
MATRIC - GRADE12
Lenasia South Secondary
SYSTEM SUPPORT TECHNICIAN
Bongani Rainmakers Logistics
7 2020 - 7 2024
NATIONAL CERTIFICATE - INFORMATION TECHNOLOGY: SYSTEM SUPPORT - NQF L5
MICTSETA
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