Khaleel De Vries
Product Manager
Cape Town
Summary
Diligent Senior Product Manager offering 6+ years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. Experienced and highly determined Product Manager passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Product Manager
Transaction Junction
9 2020 - 12.2022
- Successfully developed and delivered three web applications within 80% of the target completion dates, demonstrating strong project management skills, efficient coding practices, and a commitment to meeting tight deadlines.
- Implemented the initial version of a disbursement capability, enhancing financial operations by streamlining payment processes and ensuring accurate, timely transactions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures.
- Coordinated project planning and execution with team members and team leads.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations throughout entire product development process.
- Continuously monitored customer feedback channels after launch to gather data for future iterations or updates.
- Conducted product demonstrations and collected testimonials for performance evaluation.
- Documented user stories, specifications, and product features into detailed work orders to communicate across teams and establish requirements.
Product Owner: BSC Contact Centre
Capitec Bank
08.2016 - 09.2020
- Led projects and maximized value of products developed by BSC Development Team, supporting business strategy, market analysis, client engagement, product design, and project management.
- Clearly articulated Product Backlog Items, effectively prioritizing and managing them to align with business goals and mission.
- Optimized Development Team's work value through efficient management and motivation.
- Maintained visibility, transparency, and clarity of Product Backlog for all stakeholders, outlining upcoming Scrum Team projects.
- Communicated with Development Team about Product Backlog items, ensuring comprehensive understanding of objectives.
- Provided ongoing feedback to Development Team throughout sprints, covering work progress, processes, and interactions.
- Supported Development Team with training and access to relevant business data, fostering connections with product and customers for well-informed decision-making.
- Ensured implementation of strategic projects within Support Centre, emphasizing organization's digital strategy, including remote client onboarding, digital payments, and virtual cards.
Manager: Central Conversions
Capitec Bank
07.2013 - 07.2016
- Oversaw development and maintenance of Debit Orders and additional Management and Payment processes
- Took central role in new implementations through active project management involvement
- Collaborated across departments to maintain beneficial vendor relationships
- Formulated and executed client retention and relationship management strategies
- Provided guidance, development, and motivation to Service Admin Department staff, consistently communicating performance standards to Team Leaders
- Compiled month-end management reports and statistics, analysis of client behavior trends, identifying potential reputational risk management issues, and recommending mitigation strategies
- Led continuous review of work processes, implementing efficiency and cost-effectiveness improvements for Agents while considering holistic operational needs.
Manager: Service Admin
Capitec Bank
11.2012 - 07.2013
- Assisted in establishing and maintaining efficient BSC functioning, including vendor management and resourcing [staff and supplies]
- Defined departmental procedures to enhance operational efficiency, diligently conducting post-implementation assessments to analyze efficacy of changes implemented
- Set performance standards for Team and gained Team buy-in, ensuring ongoing monitoring of Team performance
- Evaluated Team Leader achievement against performance standards, offering daily feedback, coaching, and development
- Identified and investigated factors affecting team performance, communicating findings and making suitable recommendations to Senior Management
- Compiled and presented reports to Senior Managers as required by role.
Education
Bachelor of Commerce - Business Administration
University of South Africa
Pretoria, South Africa 01.2014 - 10.2018
Certificate in Banking - Banking Financial Support Services
Cornerstone Solutions
Cape Town, South Africa 01.2013 - 07.2014
National Marketing Diploma - Marketing Management
CPUT
Cape Town, South Africa 01.2001 - 12.2004
Skills
Availability
Available Immediately
Timeline
Product Owner: BSC Contact Centre
Capitec Bank
08.2016 - 09.2020
Bachelor of Commerce - Business Administration
University of South Africa
01.2014 - 10.2018
Manager: Central Conversions
Capitec Bank
07.2013 - 07.2016
Certificate in Banking - Banking Financial Support Services
Cornerstone Solutions
01.2013 - 07.2014
Manager: Service Admin
Capitec Bank
11.2012 - 07.2013
National Marketing Diploma - Marketing Management
CPUT
01.2001 - 12.2004
Product Manager
Transaction Junction
9 2020 - 12.2022
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