Kgotlello Percy Mashigoana
Senior Area Manager
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2025
2025
years of professional experience
Work History
Senior Area Manager
Truworths International
12.2016 - Current
- Opening new stores and Managing Revamps
- Managing closures of unprofitable stores
- Managing risk (Admin)
- Coaching and guiding (Talent Development)
- Merchandising
- Driving KIP's
- Maximizing profit and minimizing shrinkage
- Recruitment and placement
- Talent Management
- Dealing with IR related issues
- Budget planning and capturing
- facilitating communication between HO and Stores
- Recently responsible for co-running region when my RM is on leave
- Current area 300mil, including the largest box in the division TW Menlyn at 3228 sq turning over 200mil
Area Manager
Markham
09.2014 - 12.2016
- Training and developing staff
- Opening new stores in Markham
- Managing risk (Admin)
- Setting individual specific goals
- Coaching and guiding
- Merchandising
- Strategic planning around KIP's
- Maximizing profit and minimizing shrinkage
- Recruitment and placement
- Talent Management
- Dealing with IR related issues
- Area: Pretoria
Area Manager
Markham
02.2014 - 08.2014
- Training and developing staff
- Opening new stores in Markham
- Managing risk (Admin)
- Setting individual specific goal
- Coaching and guiding
- Merchandising
- Strategic planning around KIP's
- Maximizing profit and minimizing shrinkage
- Recruitment and placement
- Talent Management
- Dealing with IR related issues
- Managing Stock
- Area: Mpumalanga
Designated field Manager
TFG - Africa
01.2013 - 01.2014
- Training and developing staff ( Corporate retail, customer service, POS training, Merchandising, Stocktakes)
- Opening new stores across the TFG Chain
- Managing risk
- Skills development (IR related issues)
- Coaching and guiding
- Product Management
- Maximizing profit and minimizing shrinkage
Branch Manager
Markham (Wonderpark)
03.2012 - 12.2012
- Day to day running of the store
- Staff planning
- Managing risk (admin)
- Managing KPI's (Turnover, New accounts, Stockloss, profit )
- Merchandising
- Managing staff performance
Floor Manager
Markham (Menlyn)
09.2011 - 02.2012
- Cellphone assistant
- Processing sales (cashier)
- Attending to customers queries and
- Complaints
- Assisting with customer correspondence
- With Head Office (queries)
- Staff and store management
- Assisting manager with daily operations
- Filling
- Store Merchandising
Branch Manager
Markham (Bela-Bela)
09.2010 - 08.2011
- Day to day running of the store
- Staff planning
- Managing risk (admin)
- Managing KPI's (Turnover, New accounts, Stockloss, profit )
- Merchandising
- Managing staff performance
Floor Manager
Markham (Wonderpark)
03.2010 - 08.2010
- Cellphone assistant
- Processing sales (cashier)
- Attending to customers queries and
- Complaints
- Assisting with customer correspondence
- With Head Office (queries)
- Staff and store management
- Assisting manager with daily operations
- Filling
- Store Merchandising
PC Technician
Computer Co-operation
11.2009 - 11.2009
- Dealing with technical repairs of pc's
- Laptops and modems
- And dealing with all software installation
- Repair and virus removals
Incoming and outgoing Call Center Agent
National Debt Collection
09.2008 - 12.2008
- Handling incoming call from
- Benefit Recovery Services, and doing
- Tracing for the South African Topographic
- Union for their surplus apportionment for
- Former members
Sales assistance
Markham (Montana)
12.2005 - 09.2008
- Assisting costumers with their shopping
- And processing sales (cashier)
- Attending to customers queries and
- Complaints
- Assisting with customer correspondence
- With Head Office (queries)
- Store Merchandising
Data capturer
South African Rail Commuters Corporations
5 2005 - 10.2005
- Capturing data, validating and filing
Education
High School - English, Afrikaans, Business Economics, Economics, Biology, Criminology, Geography
Hoërskool S.P.C.R Swart
NDINL - Information technology
UNISA
01.2009 - 2009.12
Skills
Operations Management
Staff Training and Development
Data-driven decision-making
Teamwork and Collaboration
Course work
- MX-7 Leadership training by Dave Pullen
- IR1 and IR 2 (Industrial Relations)
- Talent Evolution (Training and Developing people)
- T&A (scheduling)
- Business Reports
- RMDP class of 2016 (by University Of Pretoria)
- CCMA training 20219
- Assessor training 20219
- Property / Operations Masterclass 2021
Metrics and achievements
- Best improved stocklosses for 2020-2021
- Worked on the pilot for online Risk Check
- ACE winner 2020-2021
- Promoted to Senior AM 03/2021
- Best Stockloss results in TW Menlyn -0.26%
Contact numbers
- 072 856 7811
- 083 274 3166
References
- Cobus Prinsloo, TFG Africa, Operations Manager, 011 922 8081, 083 449 3322
- Phillip Mlotshwa, Markham (now at Mass Mart), Divisional Manager, 073 043 3535, 083 353 0351
- Adre Engelbrecht, TRUWORTHS, Deputy Ops Manager, 0811712128
Personal Information
- Dependents: 1
- Date of Birth: 09/18/86
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
Senior Area Manager
Truworths International
12.2016 - Current
Area Manager
Markham
09.2014 - 12.2016
Area Manager
Markham
02.2014 - 08.2014
Designated field Manager
TFG - Africa
01.2013 - 01.2014
Branch Manager
Markham (Wonderpark)
03.2012 - 12.2012
Floor Manager
Markham (Menlyn)
09.2011 - 02.2012
Branch Manager
Markham (Bela-Bela)
09.2010 - 08.2011
Floor Manager
Markham (Wonderpark)
03.2010 - 08.2010
PC Technician
Computer Co-operation
11.2009 - 11.2009
NDINL - Information technology
UNISA
01.2009 - 2009.12
Incoming and outgoing Call Center Agent
National Debt Collection
09.2008 - 12.2008
Sales assistance
Markham (Montana)
12.2005 - 09.2008
Data capturer
South African Rail Commuters Corporations
5 2005 - 10.2005
High School - English, Afrikaans, Business Economics, Economics, Biology, Criminology, Geography
Hoërskool S.P.C.R Swart
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