Kgotlelelo Elexious Kgotego
Customer Service Teller
Johannesburg,Gauteng
Summary
Dynamic Teller at Barko Financial Services with expertise in cash handling and customer service. Successfully implemented financial controls, enhancing accuracy in reporting. Proven ability in conflict resolution and workflow optimization, ensuring efficient operations and positive customer experiences. Adept at managing high-volume transactions while maintaining regulatory compliance.
Overview
7
7
years of professional experience
Work History
Customer Service Teller
Barko Financial Services
01.2023 - Current
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Developed strategic plans for day-to-day financial operations.
- Utilized financial software to prepare consolidated financial statements.
Receiver
BP Lambton
02.2018 - 12.2022
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Verified accuracy of plan-o-grams and implemented weekly store merchandising notes.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Provided fast, friendly and accurate customer service to create positive shopping experience.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Diploma - Business Management
University Of Johannesburg
Johannesburg11.2026
NQF3 - Automotive Engineering
Ekurhuleni West College
Johannesburg03.2019
NSC
Hoerskool Elsburg
Johannesburg2016
Skills
- Customer complaint handling
- Cash handling expertise
- Regulatory compliance
- Workflow optimization
- Conflict resolution techniques
- Time management proficiency
- Teller support
- Customer service
- Transaction support
Languages
English
Bilingual or Proficient (C2)
Northern Sotho
Bilingual or Proficient (C2)
IsiZulu
Intermediate (B1)
Afrikaans
Beginner (A1)
References
Lerato Kgotego (Manager at BFS)
+27723742054
Timeline
Customer Service Teller
Barko Financial Services
01.2023 - Current
Receiver
BP Lambton
02.2018 - 12.2022
Diploma - Business Management
University Of Johannesburg
NQF3 - Automotive Engineering
Ekurhuleni West College
NSC
Hoerskool Elsburg
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