Kgothatso Merriam Mathibe
File Registry Clerk/Receptionist
30 MABOEA STREET ATTEDGEVILLE STREET 0008 PRETORIA
Summary
A reliable valuable File Clerk and Medical Receptionist of proving excellent service to clients ,A receptionist front desk role with experiences customers services, Carrying receptionist duties by performing general administration work ,Excellent communication skills with the patient in all aspects in a professional manner and Highly organized and meeting daily patient intake goals and maintaining meticulous patient records..Clerical file and archive work,the ability and knowledge to perform tasks and project according to procedures and regulations, immaculately presented with highly developed communication and pride in giving an outstanding first impression to visitor and ability to work under pressure.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
File Registry Clerk
Department Of Home Affairs
Pretoria
04.2019 - 10.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted customers and visitors in-person and via telephone calls.
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Assisted with typing, data entry and answering incoming calls as required.
- Checked daily incoming paperwork and documents and made copies before filing.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Reviewed charts and flagged incomplete or inaccurate information.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked file removals and coordinated on-time returns.
- Created and printed labels for well-organized filing.
- Entered client information into databases quickly and with minimal errors.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Added and updated records with current materials.
- Followed security protocols to protect sensitive and proprietary information.
- Compiled, sorted and filed high volume of documents.
- Classified files based on source, type or other details.
- Researched and recorded origins, provenance and historical significance of archival materials.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified and resolved filing discrepancies.
Medical Centre Receptionist
Andile Nonyane Medical Centre
Pretoria
02.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Confirmed appointments, communicated with clients, and updated client records.
Education
National Vocational Certificate - Office Administration NQF Level 4
Tshwane South College TVERT
Pretoria 02.2013 - 11.2016
Skills
Typing(80wpm)
Microsoft word,Excel,PowerPoint and outlook
Multitasking and prioritization
Customer Service
Excellent Organizational skills
Phone Etiquette
File Recording
Receptionist conflict resolution
Professionalism
Self-Motivated
Documentation and control
Clerical skills
Insurance claims
Typing [Number80] wpm
Appointment Scheduling
Electronic Medical Records
Patient Scheduling
Reminder calls
(80) Software Proficiency
Decision-Making
Office administration
Good Communication skill
Attention to details
Certification
Business Administration Certificate NQF level 4 13/04/2019 -16/10/2020
References
Registry file Clerk : Miss S Kgatle
place :Department Of Home Affairs
TEL No :012 4064214 / 0734601148
Registry file Clerk : Mrs L Makoobo
Place : Department Of Home Affairs
TEl No : 012 4064200/ 0729211603
Registry file Supervisor: Mrs P. Myoshe
place : Department of Home Affairs
TEL No : 012 4064119 / 0730953585
Doctor:Dr L. Mutshekwane (General &Emergency Practitioner)
Place : Andile Nonyane Medical Centre
Tel No:068 257 0661
Email:drm@allhealthsa.com
Specialist:Miss Angela Molele (Podiatrist)
Place :Andile Nonyane Medical Centre
Tel No :079 773 6792
Email :angelampodiatrist@gmail.com
Receptionist: Mrs L Moraka
Place:Andile Nonyane Medical Centre
Tel No:082 702 4673
Email:lesego@rdlhealth.co.za
Accomplishments
- Achieved through effectively helping with Task by retrieving document that need to be filled and old document that need to be archived
LANGUAGES
English
Full professional proficiency
Sepedi
Native proficiency
Setswana
Full professional proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Centre Receptionist
Andile Nonyane Medical Centre
02.2023 - Current
Business Administration Certificate NQF level 4 13/04/2019 -16/10/2020
10-2022
File Registry Clerk
Department Of Home Affairs
04.2019 - 10.2020
National Vocational Certificate - Office Administration NQF Level 4
Tshwane South College TVERT
02.2013 - 11.2016