Kgothatso Merriam Mathibe
30 Maboea Street Attridgeville Pretoria Gauteng ,South Africa
Summary
A goal-driven Receptionist with strong background in managing busy reception areas and multi-line telephone systems and Security-conscious with a flexible resourceful approach,experienced in managing, organising records with precision and care. Consistently ensures accurate and timely filing. Maintaining confidentiality and order thrives in fast-paced environment and always delivering reliable consistent results.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Receptionist Assistant
RDL Medical Centre
Pretoria , South Africa
02.2023 - 02.2024
- Maintained a tidy and welcoming reception area, adhering to company standards.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Monitored waiting room activities to ensure patient comfort and adherence to clinic policies.
- Filled out insurance forms with accurate information with patient
- Ensured patient records were securely filed and easily accessible
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Managed 15 to 20 inbound calls daily as Receptionist Assistant
Registry Clerk (Leanership)
Department of Home Affairs head office
Pretoria , South African
04.2019 - 04.2021
- Handled client enquiries telephonically and electrically
- Safeguarded sensitive and confidential data in compliance with security best practices.
- Delivered registry counter services efficiently as a Registry Clerk
- Handled incoming and outgoing correspondence
- Process documents for archiving and disposal
- Delivered efficient filing and record management service
- Maintained , tracking of borrowed and pending files
- Ensured professional management of documentation organisation
Education
BINF Bachelor Degree in Information Science NQF Level 8 - Humanities/Humanistic Studies
University Of South Africa /Universiteit Van Suid-Afrika
Pretoria 02.2026 - Current
Higher Certificate in Archive & Records Management NQF level 5 - Humanities/Humanistic Studies
University of South Africa /Universiteit Van Suid-Afrika
Pretoria 02.2024 - 06.2025
National Certificate Vocational NQF Level 4 Matric - Office Administration
Tshwane South College TVERT
Pretoria 02.2013 - 11.2016
Skills
-People skills (Good customers service skills and Communication skills)
-Computer Literacy skills(MS word, Excel, power point and Outlook)
-Multi-tasking and priorities
-Excellent Planning, Organizational skills(Office Administration duties)
-Excellent Phone Etiquette
-Excellent typing skill (Number 80 WPM)
-Active Listening
-Customers orientation
-problem solving
-Excels under demanding conditions
Languages
English
Advanced
C1
Sepedi
Upper intermediate
B2
Setswana
Advanced
C1
Additional Information
References
1.
Name :Miss Sheila Kgatla
Position :Registry Clerk
Place :Department of Home Affairs
phone :(012) 406 4214 /0734601148
Email :Sheila.Kgatle@dha.gov.za
2.
Name :Mrs Lidia Makoobo
Position :Registry Clerk
Place :Department Of Home Affairs
Phone :(012) 406 4700 /0729211603
Email :telly.Kobo@dha.gov.za
3.
Name :Mrs Pearl Myoshe
Position :Registry Supervisor
Place :Department Of Home Affairs
Phone :(012) 406 4214 /0734601140
Email :Pearl.Myoshe@dha.gov.za
4.
Name :Lesego Moraka
Position :Receptionist
Place :RDL Medical Centre
Phone :0827024673
Timeline
BINF Bachelor Degree in Information Science NQF Level 8 - Humanities/Humanistic Studies
University Of South Africa /Universiteit Van Suid-Afrika
02.2026 - Current
Higher Certificate in Archive & Records Management NQF level 5 - Humanities/Humanistic Studies
University of South Africa /Universiteit Van Suid-Afrika
02.2024 - 06.2025
Receptionist Assistant
RDL Medical Centre
02.2023 - 02.2024
Registry Clerk (Leanership)
Department of Home Affairs head office
04.2019 - 04.2021
National Certificate Vocational NQF Level 4 Matric - Office Administration
Tshwane South College TVERT
02.2013 - 11.2016