Kgothatso Kedigoletse Mokgatlha

Setting KPI targets. Interviewing and hiring. Discipline in the call centre. Coaching and mentoring. Making sure set targets are met. To whom it may concern: I possess a wide range of skills as outlined in my C.V., which I have achieved during my work placements. These include my ability to deal with a wide range of people from all walks of life in a friendly and professional manner. . I am able to communicate well at all levels and I pride myself as intelligent, by using my own initiative and have a very creative approach. I perform exceptional well under pressure and take immense pride in seeing a task through from start to finish. I would welcome the opportunity to discuss in detail my experience gained to date with you and why I feel I would be an asset to your department. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Supervised team of 10 staff members.
• Collaborated with team of 7 in the development of improving service level .

Advanced Project Management Training - March 2022- November 2022