Kgothatso Mokgotho
Sales Assistance
Polokwane
Summary
Dynamic Retail Sales Assistant with a proven track record at Pepkor, excelling in visual merchandising and cash handling. Enhanced customer satisfaction through expert product knowledge and teamwork, driving repeat business and referrals. Recognized for maintaining an inviting store environment and achieving sales targets through effective collaboration and enthusiastic promotional support.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Retail Sales Assistant
Pepkor
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Chemical Physics
University of South Africa
Johannesburg, South Africa 04.2001 -
Bachelor of Science - Chemical Physics
University of Limpopo
Turfloop 04.2001 -
High School Diploma -
Bokamoso Senior Secondary School
Seshego 04.2001 -
Skills
Visual merchandising
Processing payments
Punctuality
Cash handling
Point of sale operation
Teamwork and collaboration
Store maintenance
Timeline
Retail Sales Assistant
Pepkor
11.2023 - Current
Bachelor of Science - Chemical Physics
University of South Africa
04.2001 -
Bachelor of Science - Chemical Physics
University of Limpopo
04.2001 -
High School Diploma -
Bokamoso Senior Secondary School
04.2001 -
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