Kgope Mangena
Khujwana
Summary
Proactive and customer-focused, I honed my skills in customer service excellence and cash handling at Pick N Pay Steelpoort, significantly enhancing checkout efficiency. My blend of patience, empathy, and adept money management not only improved customer satisfaction but also streamlined operations, demonstrating a solid work ethic and integrity in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Pick N Pay Steelpoort
03.2020 - 10.2024
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Intern
Sekhukhune Tvet
10.2018 - 10.2020
Assist in preparing advertised post
Assist in profiling advertised post
Assist in filling of appointment documents per filling system
Assist in preparing short listings and interviews
Assist with inductions
Assist in checking of references
Assist with management of leave,receive,capturing and sending leave form for capturing on persal
Present to observe disciplinary meetings
Assist in attending to HR related enquiries
Assist with all office related task
Education
Human Resource Management Certificate - Human Resources Management
Letaba Tvet Colege
Tzaneen 07.2018
Matric Certificate - Maths And Science
Serurubele Secondary School
Tzaneen Segabeng Village01.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Money Handling
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Order Taking
Certification
Matric certificate and N6 certificate
Timeline
Cashier
Pick N Pay Steelpoort
03.2020 - 10.2024
Intern
Sekhukhune Tvet
10.2018 - 10.2020
Human Resource Management Certificate - Human Resources Management
Letaba Tvet Colege
Matric Certificate - Maths And Science
Serurubele Secondary School
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