KGONTSE MOLABA
Sharpville
Summary
Results-driven administration and banking professional with over 8 years of experience in a highly regulated financial services environment, supported by a Higher Certificate in Human Resources, Diploma in Business Management and Bachelor of Commerce in Management, Marketing and Business Management. Experienced in providing administrative support, maintaining accurate and confidential records, data capturing, preparing reports, managing queries and supporting stakeholders in a high-volume environment. Strong attention to detail with proven ability to maintain data integrity, manage sensitive information, meet deadlines and deliver professional customer service. Proficient in Microsoft Office, Excel and various business systems, with strong communication, organizational and problem-solving skills. A proactive, self-motivated and adaptable professional seeking to apply my administrative, HR and stakeholder management experience in an HR Information Systems environment.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Complaints Investigator
Standard Bank
02.2023 - 04.2025
- Investigated and resolved complex client queries and complaints, escalating matters for specialist input to ensure timely resolution.
- Liaised with internal departments to gather information, resolve queries, and ensure compliance with agreed service-level requirements.
- Maintained accurate and confidential client records and documentation in accordance with internal policies, regulatory requirements and data protection principles.
- Captured, reviewed and verified information across internal systems, ensuring data accuracy and integrity.
- Conducted reviews and reconciliations to identify discrepancies, ensuring accuracy and completeness of records.
- Provided high-volume administrative and operational support, ensuring accurate processing, record keeping and timely resolution of queries.
- Prepared reports, correspondence and supporting documentation for management and relevant stakeholders.
- Worked effectively in a high-volume environment while maintaining accuracy, service standards and turnaround times.
- Managed sensitive and confidential information with a high level of discretion and professionalism.
- Used Microsoft Office, Excel, SharePoint, Teams, Outlook and business workflow systems to manage information and administrative processes.
Compliance Officer
Standard Bank
02.2020 - 01.2023
- Reviewed and updated information on internal systems, verifying completeness of supporting documentation to maintain compliance integrity.
- Maintained confidential records and ensured information was handled in accordance with internal policies and regulatory requirements.
- Executed administrative and record-keeping functions for client information and compliance processes, ensuring accuracy and adherence to internal standards.
- Monitored workflows and outstanding matters to ensure processes were completed within required timelines.
- Worked closely with Business Banking, Risk, Legal and Compliance stakeholders to resolve queries and maintain accurate records.
- Applied strong attention to detail when reviewing documentation, identifying discrepancies and correcting data.
- Prepared reports and documentation for management and internal stakeholders.
- Addressed stakeholder queries and provided prompt assistance, escalating complex issues to relevant teams for resolution.
- Provided professional customer service while handling sensitive and confidential information.
Account Analyst
Standard Bank
06.2018 - 01.2020
- Coordinated client onboarding documentation and maintained accurate account records and information updates.
- Captured and verified client information while ensuring documentation and records remained accurate and complete.
- Resolved client queries by collaborating with internal departments to ensure timely responses.
- Maintained confidential client information and demonstrated a high level of accuracy when processing documentation.
- Managed high volumes of administrative work while meeting strict turnaround times and service-level requirements.
- Provided administrative and operational support to Business Banking teams and clients.
- Assisted Business Managers and Account Executives with administrative tasks, reporting, and client service needs.
Business Banking Second-in-Charge (2IC)
Standard Bank
06.2017 - 05.2018
- Compiled management reports and meeting packs to facilitate informed decision-making.
- Coordinated daily operational activities to support management objectives.
- Facilitated communication between management, staff, and stakeholders to ensure alignment on priorities.
- Monitored action items and ensured completion within agreed timelines.
- Assisted with scheduling meetings and operational reviews.
- Managed confidential information and documentation.
- Supported workflow planning and office administration functions.
- Maintained records and filing systems for operational reporting.
Business Banking Consultant
Standard Bank
06.2016 - 05.2017
- Delivered front-office administrative and client support services to enhance client satisfaction.
- Maintained professional service delivery and effective communication to foster positive client relationships.
- Coordinated correspondence, telephone enquiries, and stakeholder communication to streamline information flow.
- Scheduled appointments and coordinated client meetings.
- Maintained client records, files, and supporting documentation.
- Assisted with office administration and records management.
- Prepared administrative reports and documentation.
KYC/EDD Team Leader
Standard Bank
08.2015 - 05.2016
- Liaised with internal stakeholders to address compliance matters and align on best practices.
- Coordinated team activities to enhance workflow performance and ensure compliance.
- Ensured accurate record keeping and compliance with internal procedures.
- Managed confidential records and sensitive information.
- Prepared operational reports and management updates to inform strategic decisions.
- Coordinated meetings and communicated action items to team members.
- Assisted management with administrative and reporting functions.
- Maintained filing systems and document management procedures.
Education
Certificate of Higher Education - Human Resource Management
Boston City Campus
Roodepoort, GP07-2024
Diploma of Higher Education - Business Management
Boston city Campus
Roodepoort, GP01-2020
Bachelor of Business Administration - Management, Marketing
Boston City Campus
Roodepoort, GP01-2020
Skills
- Administration
- Client Query Management
- Good communication skills (Verbal and written)
- Data Capturing & Data Integrity
- Confidential Information Management
- Client Onboarding Support
- Leave Administration
- Computer skills
- Problem solving skills
- Ability to work under pressure
- Report Preparation & Reporting
- Correspondence & Document Preparation
- Filing & Record Keeping
- Stakeholder Engagement
- Customer Service
- Problem Solving
- Attention to Detail
- Spirit of partnership
- Good attitude
- Self motivated
- Proactive approach
- Maintain confidentiality
Certification
RE 5 Certification, 2017
Driver’s License: Valid Code 10 (C1)
Languages
English
Custom
Kgontse Molaba
Timeline
Complaints Investigator
Standard Bank
02.2023 - 04.2025
Compliance Officer
Standard Bank
02.2020 - 01.2023
Account Analyst
Standard Bank
06.2018 - 01.2020
Business Banking Second-in-Charge (2IC)
Standard Bank
06.2017 - 05.2018
Business Banking Consultant
Standard Bank
06.2016 - 05.2017
KYC/EDD Team Leader
Standard Bank
08.2015 - 05.2016
Certificate of Higher Education - Human Resource Management
Boston City Campus
Bachelor of Business Administration - Management, Marketing
Boston City Campus
Diploma of Higher Education - Business Management
Boston city Campus