Kgontse Molaba
Roodepoort
Summary
Results-driven Compliance and AML professional with extensive experience in banking, regulatory compliance, and customer risk investigations. Demonstrates strong expertise in FIC reporting, KYC/AML processes, and Ombudsman case management, with a proven ability to deliver accurate, evidence-based decisions under strict deadlines. Highly analytical with exceptional attention to detail, strong report-writing capabilities, and advanced stakeholder engagement skills. Proven track record of maintaining confidentiality, upholding ethical standards, and ensuring regulatory adherence in high-pressure environments. Seeking to contribute compliance, risk, and reporting expertise within a structured, high-performance organisation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AML/CFT Analyst & Complaints Investigator
Standard Bank
02.2023 - 04.2025
- Conducted AML/CFT investigations in line with regulatory and FIC requirements
- Managed end-to-end complaint resolution, including Ombudsman-referred cases
- Performed detailed risk assessments and produced evidence-based reports
- Maintained accurate case records using CRM and case management systems
- Liaised with compliance, legal, and risk teams to resolve complex cases
- Facilitated customer service recovery through stakeholder mediation
- Ensured strict confidentiality and adherence to governance standards
- Delivered accurate and timely operational and regulatory reports
Compliance Officer
Standard Bank
02.2020 - 01.2023
- Ensured compliance with regulatory requirements across onboarding and account processes
- Reviewed customer documentation for accuracy, completeness, and compliance
- Investigated irregularities and resolved compliance-related issues
- Collaborated with KYC, customer service, and account teams
- Prepared compliance and operational reports for senior stakeholders
- Maintained strict governance, confidentiality, and risk management standards
Account Analyst
Standard Bank
06.2018 - 01.2020
- Provided frontline customer support, resolving account and portfolio queries
- Opened new accounts and onboarded clients in compliance with FICA and KYC requirements prior to account activation
- Performed ongoing maintenance of KYC/FICA documentation for existing clients to ensure portfolio compliance and up-to-date client profiles
- Processed applications and maintained accurate account records
- Supported portfolio management and improved customer experience
- Built strong stakeholder relationships across business units
- Ensured timely and professional resolution of customer requests
Business Banking Second-in-Charge (2IC)
Standard Bank
06.2017 - 05.2018
- Managed escalated client queries and ensured timely, compliant resolutions
- Authorised financial transactions in line with risk and control frameworks
- Supported business client portfolios and ensured service continuity
- Compiled daily operational, performance, and risk reports
- Monitored SLA adherence and risk mitigation controls
- Managed FICA/KYC reporting and escalated non-compliant client profiles to Relationship Managers and Account Analysts for remediation, including potential account restrictions if not resolved within required timelines
Business Banking Consultant
Standard Bank
06.2016 - 05.2017
- Delivered high-quality customer service and resolved client queries
- Onboarded new clients in compliance with FICA and KYC requirements prior to account activation
- Maintained accurate records and ensured compliance with internal processes
- Updated and uploaded client documentation as per client requests to support remediation of non-compliant profiles
- Achieved high SLA compliance in query resolution
- Strengthened client relationships and improved service delivery
KYC/EDD Team Leader
Standard Bank
08.2015 - 05.2016
- Reviewed and approved high-risk client files in line with CDD/EDD standards
- Managed team workflow to meet deadlines and quality benchmarks
- Provided coaching on AML, KYC, and regulatory requirements
- Collaborated with compliance, risk, and business units
- Reported on performance, risks, and compliance gaps to management
- Acted as escalation point for complex KYC/EDD cases
Service Consultant
Standard Bank
08.2014 - 07.2015
- Assisted customers with account enquiries and transactions
- Resolved complaints and ensured first-contact resolution where possible
- Logged and tracked customer interactions on CRM systems
- Processed applications and ensured compliance with policies
- Maintained data accuracy and account integrity
Education
Bachelor of Commerce - Management, Marketing, and Business Management (with Law)
Diploma in Business Management -
Skills
- FIC Reporting & Regulatory Compliance
- KYC / AML / CFT Investigations
- Risk Assessment & Analysis
- Ombudsman Case Management
- Report Writing & Documentation
- Stakeholder Engagement
- MS Office (Excel, Word, Outlook, PowerPoint)
- CRM & Case Management Systems
- Confidentiality & Data Protection
- Strong Administrative & Organisational Skills
Certification
RE5 Certification
Additional Information
Strong experience in Ombudsman case handling and regulatory investigations, Proven ability to work independently and meet strict deadlines, Advanced computer literacy and proficiency in MS Office
Languages
English
Zulu
Sotho
Xhosa
Timeline
AML/CFT Analyst & Complaints Investigator
Standard Bank
02.2023 - 04.2025
Compliance Officer
Standard Bank
02.2020 - 01.2023
Account Analyst
Standard Bank
06.2018 - 01.2020
Business Banking Second-in-Charge (2IC)
Standard Bank
06.2017 - 05.2018
Business Banking Consultant
Standard Bank
06.2016 - 05.2017
KYC/EDD Team Leader
Standard Bank
08.2015 - 05.2016
Service Consultant
Standard Bank
08.2014 - 07.2015