Kgomotso Victoria Spasie Kekana
Soft Services Supervisor
4627 Moshate Section Majaneng Hammanskraal,Gauteng
Summary
Accomplished leader with a proven track record at Development Bank of Southern Africa, adept in operations management and effective communication. Excelled in staff management, enhancing team productivity by implementing strategic planning and complex problem-solving. Achieved significant operational cost reductions, demonstrating adaptability and a commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Soft Services Supervisor
Development Bank of Southern Africa
01.2012 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Devised and implemented processes and procedures to streamline operations.
Security Site Supervisor
Enforce
09.2010 - 12.2011
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Wrote and submitted daily reports on security team operations.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
- Performed security investigations and reported findings to client management.
- Completed shift handover reports and debriefed next shift upon arrival.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Assessed electronic security systems and reported malfunctions.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
Security Administrator
Enforce Security
09.2009 - 08.2010
- Developing rosters for shift leaders.
- Capturing time sheets and submitting them for payments.
- Capturing incident reports.
- Ordering of uniform.
- Attending to client queries and providing feedback to management.
- Managing leave requests.
- Maintained documentation of security procedures and protocols, enabling effective knowledge sharing among team members.
- Attending a health and safety meeting.
- Investigated incidents and wrote reports.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Dispatch Supervisor
Milkyway Dairy
02.2006 - 07.2008
- Processing of milk recons.
- Processing of GRN's.
- Receiving stock.
- Loading truck as per the trip sheet and generating invoice.
- Liaising with customers.
- Capturing stock from packaging to finished goods.
- Daily Planning.
- Stockstaking
- Compiling monthly reports for finished goods.
- Recording damages from the production site.
Education
MBA - Business Administration And Management
Mancosa
Johannesburg, South Africa 04.2001 -
Bachelor of Science - Project Management
Mancosa
Johannesburg, South Africa 04.2001 -
Bachelor of Science - Business Administration
Mancosa
Johannesburg, South Africa 04.2001 -
Skills
Staff Management
Operations Management
Strategic Planning
Effective Communication
Staff Discipline
Resource Allocation
Business Development
Security Management
Training and mentoring
Complex Problem-Solving
Processes and procedures
Regulatory Compliance
Adaptability
Accomplishments
- Supervised team 27 staff members.
Certification
Grade A Security Certificate
Timeline
Soft Services Supervisor
Development Bank of Southern Africa
01.2012 - Current
Security Site Supervisor
Enforce
09.2010 - 12.2011
Security Administrator
Enforce Security
09.2009 - 08.2010
Dispatch Supervisor
Milkyway Dairy
02.2006 - 07.2008
MBA - Business Administration And Management
Mancosa
04.2001 -
Bachelor of Science - Project Management
Mancosa
04.2001 -
Bachelor of Science - Business Administration
Mancosa
04.2001 -
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