Kgomotso Valencia Mabogwane
Soweto
Summary
Dedicated Receptionist and Administrator experienced in managing office administration and creating a welcoming environment for visitors and clients. Delivered timely and efficient service through proactive engagement and a positive attitude. Focused on enhancing operational efficiency and contributing to a productive workplace.
Overview
10
10
years of professional experience
Work History
Receptionist
SA Taxi Finance ( Mobalyz )
Gauteng, South Africa
11.2018 - Current
- Managed incoming telephone calls, accurately taking messages and relaying to personnel to ensure timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Greeted guests and clients warmly, creating a professional first impression of the organisation.
- Receiving deliveries
- Coordinated preparation and dispatch of outgoing parcels, ensuring timely delivery to designated recipients.
- Administration of registering walk in customer service clients.
Administrator/Receptionist (Intern )
Cerebra (Wunderman SA )
Johannesburg (Sandton ), South Africa
04.2017 - 03.2018
- Answered telephone calls, providing information, directing callers, and taking messages to ensure effective communication.
- Managed front desk operations, greeting visitors and directing them to appropriate departments to improve visitor experience and streamline workflow.
- Coordinated meeting bookings for individuals within the organisation, facilitating effective scheduling and communication.
- Receiving deliveries
- Assisted with HR administrative work.
- Setting up interviews , and training.
- Conducted thorough reference background checks to verify candidate qualifications.
- Preparing welcome packs for new employees
- Conducting Inductions
Cashier Assistant (Intern)
Edcon
Johannesburg, South Africa
02.2016 - 03.2017
- Processed payments by cash, cheque, or card, ensuring accurate and efficient transaction completion.
- Facilitated return item processing, enhancing customer satisfaction and ensuring smooth transaction flow.
- Managed petty cash to maintain accurate financial records.
- Registering new club members' card for points
Education
NQF Level 5 - Skills Management Program
LLC Academy ( VUCA )
Midrand, GP01-2020
NQF Level 4 - Business Administration
The Learning Organization (TLO (
Johannesburg, GP01-2019
NQF Level 3 - Business Administration
The Learning Organization ( TLO )
Johannesburg, GP01-2018
NQF Level 3 - Wholesale and retail
W&R SETA (Edcin )
Johannesburg, GP01-2017
Higher National Diploma - Matic
Morris Isaacson High School
Soweto01-2015
Skills
- Front desk management
- Telephone etiquette
- Client management
- Meeting scheduling
- Office administration
- Office support
- Visitor reception
- Email correspondence
- Time management
- Multitasking
- Punctual
- Flexible
- Professional attitude
- Customer relations
Languages
English
First Language
Timeline
Receptionist
SA Taxi Finance ( Mobalyz )
11.2018 - Current
Administrator/Receptionist (Intern )
Cerebra (Wunderman SA )
04.2017 - 03.2018
Cashier Assistant (Intern)
Edcon
02.2016 - 03.2017
NQF Level 5 - Skills Management Program
LLC Academy ( VUCA )
NQF Level 4 - Business Administration
The Learning Organization (TLO (
NQF Level 3 - Business Administration
The Learning Organization ( TLO )
NQF Level 3 - Wholesale and retail
W&R SETA (Edcin )
Higher National Diploma - Matic
Morris Isaacson High School