Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Kgomotso Reginald Rabekane
Open To Work

Kgomotso Reginald Rabekane

IT System Support Professional
PRETORIA,GP

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

IT Support SystemProfessionalDesktop Support EngineerIT TechnicianIT Support Specialist

Work Type

Full TimePart TimeContract Work

Location Preference

Hybrid
Location: Pretoria, GP
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Company CulturePersonal development programsCareer advancementWork-life balanceFlexible work hours

Summary

IT Support Professional with over three years of experience providing desktop support, troubleshooting hardware and software issues, and assisting users in enterprise environments. A+ & (N+) CompTia Certified also Microsoft 365, I bring a strong foundation in IT infrastructure, networking, and cloud technologies. Known for strong problem-solving, adaptability, and a commitment to continuous learning.

Overview

3
3
years of professional experience

Work History

IT Support SystemProfessional

MOLAMU MAJORIES JV
02.2023 - Current
  • Served as the first point of contact for technical support, providing timely assistance to users across the organization.
  • Diagnosed and resolved a wide range of hardware, software, and network connectivity issues, ensuring minimal disruption to business operations.
  • Managed user accounts, performed password resets, and configured desktops, laptops, printers, and other IT devices.
  • Logged, tracked, and updated support requests through a ticketing system, maintaining accurate documentation and ensuring adherence to service level agreements (SLAs).
  • Provided technical support to employees across multiple departments and organizational levels, translating complex technical concepts into clear, user-friendly solutions.
  • Escalated complex incidents to senior support teams when necessary, ensuring comprehensive handovers and timely resolution.
  • Monitored and followed up on support tickets, keeping users informed throughout the troubleshooting process and ensuring complete issue resolution.
  • Assisted with onboarding and offboarding processes, including user account creation, device setup, software installation, and access management.
  • Maintained a customer-focused approach, delivering professional support while building positive relationships with end users.
  • Demonstrated strong problem-solving, communication, and troubleshooting skills in a fast-paced support environment.
  • Contributed to improved user satisfaction by taking ownership of incidents and ensuring a high standard of service delivery.

Education

Bachelor of Science - Computer Science

University of South Africa/Universiteit Van Suid-Afrika
Pretoria, South Africa
04.2028

Skills

Technical Support

Help Desk Operations

Incident Management

Hardware & Software Troubleshooting

Network Support

Active Directory

User Account Administration

Ticketing Systems

Customer Service

Remote Support

Device Configuration

Problem Resolution

IT Documentation

Escalation Management

End-User Training

Timeline

IT Support SystemProfessional

MOLAMU MAJORIES JV
02.2023 - Current

Bachelor of Science - Computer Science

University of South Africa/Universiteit Van Suid-Afrika

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Kgomotso Reginald RabekaneIT System Support Professional