Kgomotso Innocentia Shabalala

A bank Branch Manager with 22 years' experience in the financial sector. We have increased sales from R700,000 to R3,300,000 per month, or a 471% increase in 4 months. Under my stewardship, the branch climbed up the rankings from number 46 to number 3 nationally in 8 months. I strongly believe in teamwork, and I pay attention to detail. Although I am a caring person, I am equally results-oriented. I am proficient at building and maintaining professional relationships. I have acquired a Bachelor of Business Administration with Honors degree and a Bachelor of Commerce with Honors degree. a talented manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. a diligent trainer and mentor with exceptional management abilities and a results-driven approach.

• Criminal Record: None
• Date of Birth: 08/15/82
• Gender: Female
• Nationality: South African
• Driving License: Code 8

Good communication 

Customer service focus

 Assertive

First National Bank, Private Banking and Advisory Manager, 09/01/20 - Present

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branch's personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

• African Bank (August 2003) Promoted to a silver consultant position based on performance.
• Metropolitan Group schemes (December 2004) Best newcomer within the Northern Cape/Free State region.
• Metropolitan S.A hero of the month.
• I was rated second best within the Northern Cape / Free State region.
• I was rated fourth best within the region.
• Real People (August 2007) I was rated top consultant within the country.
• I was rated top consultant within the country.
• I was top consultant in the branch.
• Tumi Luggage Store (September 2008) second-best consultant
• Top Consultant
• Second best consultant
• Old Mutual Finance (October 2009) Top consultant in the country
• Top consultant in the country
• Real People (2011 / 2012 financial year) 3rd top branch manager in the country
• Top 5 branch in terms of managing expenses in the 2011–2012 financial year
• Increased branch PBT by more than 65%
• African Bank (December 2013 - August 2014) Rated 1st in our Region
• Rated 1st in our Region
• Rated first in our Region for the month of Feb 2015
• Branch moved from a R700k sales branch to 2.8 million branch in 2015
• 2014 and 2015 had the highest ranked branch in terms of combating fraud.
• Oct 2015 Branch upgraded from small to medium branch
• Oct 2015 Branch has the lowest Risk in the Region
• Oct 2015 Branch rated first in the region and 2nd in the country for reaching its yearly sales targets.
• The Methodist Church of Southern Africa (2015) Appointed as the Methodist Church of Southern Africa Pimville Circuit Treasurer.

• Keren Scheepers, African Bank, 078 509 5069
• Nhlanhla Radebe, First National Bank, 073 689 3554