Summary
Overview
Work History
Education
Skills
Membershipaffiliations
Acquiredskills
References
Accomplishments
Affiliations
Additional Information
Timeline
Generic
Kgomotso Edwin Ntsoko

Kgomotso Edwin Ntsoko

Manager: Quality Systems
Clayville

Summary

I am an active and passionate manager currently employed as the Manager: Quality Systems, after serving as the acting Senior Manager: Strategic Planning for 15 years at the merSETA. I possess resolute determination, unwavering motivation, and proficiency in problem-solving. Additionally, I possess profound comprehension and practical expertise at the Sector Education and Training Authority (SETA). Furthermore, I firmly support the promotion of professionalism and innovation as means to improve efficiency and effectiveness. I am committed to supporting the executive and the accounting authority in accomplishing the organization's strategic goals. Furthermore, I possess practical experience and international exposure, which enable me to introduce innovative methods to ensure that merSETA achieves operational excellence through digital transformation.

Overview

24
24
years of professional experience
7
7
Languages

Work History

Manager: Quality Systems

merSETA
10.2013 - Current
  • Lead and direct the strategic implementation and maintenance of ISO 9001:2015 quality standards
  • Strategic development and alignment of the SETA-wide policies and procedures
  • Coordinate and conduct management reviews in line with ISO 9001:2015
  • Continuous implementation, monitoring, and evaluation of the quality management system
  • Appointed Quality Representative to engage with stakeholders on behalf of the SETA
  • Maintain the ISO 9001:2015 multi-site certification across the SETA
  • Guide and lead the assessments of internal and external auditors (DHET, Internal Audit Service Provider, Auditor-General South Africa, and ISO 9001:2015 British Standard Institute and PWC)
  • Contribute and ensure the quality of the SETA annual report.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Acting Senior Manager: Strategic Planning

MerSETA
04.2024 - 04.2024
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Acting Manager: Senior Manager: Strategic Planning

merSETA
09.2023 - 12.2023
  • Oversight of the merSETA strategic planning division that sought to deliver, monitor and report on the merSETA strategies to achieve strategic objectives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple strategic, performance and research related tasks within established timeframes.
  • Maximized strategic performance by monitoring daily activities, mentoring team members, reporting to the Executive, the Accounting Authority and the Department.
  • Enhanced customer satisfaction by initiating strategic solutions promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.

Acting Senior Manager: Strategic Planning

MerSETA
11.2021 - 11.2021
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Implemented and developed operational standards, policies and procedures.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Recommended and implemented successful strategies to maximize revenue.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.

Acting Senior Manager: Strategic Planning

MerSETA
09.2020 - 09.2020
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Manager Quality Assurance and Compliance

merSETA
07.2012 - 09.2013
  • Coordinate and conduct management reviews in line with ISO 9001:2015
  • Continuous implementation, monitoring, and evaluation of the quality management system
  • Appointed Quality Representative to engage with stakeholders on behalf of the SETA
  • Maintain the ISO 9001:2015 multi-site certification across the SETA
  • Guide and lead the assessments of internal and external auditors (DHET, Internal Audit Service Provider, Auditor-General South Africa, and ISO 9001:2015 British Standard Institute and PWC)
  • Contribute and ensure the quality of the SETA annual report.

Manager: Quality Management

merSETA
04.2011 - 06.2012
  • Coordinate and conduct management reviews in line with ISO 9001:2015
  • Continuous implementation, monitoring, and evaluation of the quality management system
  • Appointed Quality Representative to engage with stakeholders on behalf of the SETA
  • Maintain the ISO 9001:2015 multi-site certification across the SETA
  • Guide and lead the assessments of internal and external auditors (DHET, Internal Audit Service Provider, Auditor-General South Africa, and ISO 9001:2015 British Standard Institute and PWC)
  • Contribute and ensure the quality of the SETA annual report.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

Quality Assurance Manager

merSETA
02.2008 - 05.2011
  • Coordinate and conduct management reviews in line with ISO 9001:2015
  • Continuous implementation, monitoring, and evaluation of the quality management system
  • Appointed Quality Representative to engage with stakeholders on behalf of the SETA
  • Maintain the ISO 9001:2015 multi-site certification across the SETA
  • Guide and lead the assessments of internal and external auditors (DHET, Internal Audit Service Provider, Auditor-General South Africa, and ISO 9001:2015 British Standard Institute and PWC)
  • Contribute and ensure the quality of the SETA annual report.

Manager: Quality Assurance

Strocam Projects (Manufacturing and Engineering Company)
11.2006 - 02.2008
  • Conduct supplier audit assessments
  • Conduct internal audits assessments for the organisation and raise non-conformances where process deviation is identified
  • Ensure those audit findings are closed, and corrective action request (CAR) updated and maintained
  • Coordinate and participate in management review meetings
  • Manage all goods received in the workshop, i.e., material certificates, and heat treatment certificates
  • Raise non-conformance reports of any/all job discrepancies to the Works Director
  • Updating manuals according to changes in organogram, procedures, and work instructions
  • Update procedures and audit Quality System (ISO 9001:2000) and Environmental Management System (ISO 14001).
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Cross-trained existing employees to maximize team agility and performance.

Quality Assurance Engineer

Ringrollers - Division of DCD Dorbyl (Manufacture of rail forged products)
09.2004 - 10.2006
  • Facilitation of third-party inspection
  • Conducting process and product audits as per ISO 19011 principles
  • Responsible for conducting internal audits and drafting non-conformance reports
  • Accountable for corrective action follow-ups post internal audits and conducting failure investigations
  • Ensure those audit findings are closed, and corrective actions request are updated and maintained
  • Harness and mechanical product test laboratory analysis in line with ISO 17025 before production
  • Facilitating management reviews meetings and reporting
  • Application of the petrochemical specifications e.g., American Society for Mechanical Engineers (ASME), American Society for Testing and Materials (ASTM), American Petroleum Institute (API)
  • Receive, analyze, and resolve customer complaints
  • Implementing continuous improvement and statistical process control
  • Liaison with all departments to ensure quality compliance culture
  • Responsible for the implementation and maintenance of ISO 9001, ISO 14001, and ISO 18001
  • Providing technical advice about the suitability of metals for different purposes.
  • Optimized test cases to maximize success of manual software testing.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
  • Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
  • Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
  • Reduced defect rates by designing and executing comprehensive test plans and test cases.
  • Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
  • Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
  • Conducted root cause analysis for defects, leading to targeted improvements in the production process.
  • Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
  • Worked with stakeholders and team members on quality assurance efforts for hardware components.
  • Supported successful product launches by conducting extensive pre-release testing and validation activities.
  • Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Improved product quality by implementing rigorous testing procedures and identifying areas for optimization.
  • Increased product reliability by performing thorough regression testing on each release cycle.
  • Fixed identified issues to improve workflows.
  • Demonstrated new product features and functionality to project stakeholders.
  • Streamlined QA processes, resulting in increased efficiency and reduced time to market.

Metallurgical Technologist

Hayes Lemmerz South Africa (Automotive Industry)
07.2001 - 08.2004
  • Drafting and updating procedures and work instructions
  • Maintained plant processes by analyzing data to ensure the quality of the casting
  • Working knowledge of ISO 9001, Automotive Sector-Specific QMS (TS 16949), Quality Management Systems for the Automotive Industry (VDA6), ISO 14001 and ISO 18001 systems
  • Ensure correct raw material testing/process control is conducted for correct process capability
  • Maximize furnace melting efficiency by ensuring effective plant and workforce utilization
  • Training of departmental personnel in quality processes
  • Consult with furnace operators on the quality of the products
  • Ensure a healthy and safe working environment by implementing and audit assessment of OHSAC.

Metallurgist

Element Six (Diamond/Carbide Plant)
09.2000 - 06.2001
  • Prepare, and analyze the chemical composition and microstructural evaluation of tungsten carbide anvils Synthetic Diamond, and Carbide Dies
  • Documentation and data control of metallurgical information
  • Consult with the Quality Assurance department on quality-related issues such as product mechanical properties
  • Consult with furnace operators on the quality of the products
  • Laboratory mechanical strength testing of Carbide Dies
  • Ensure a healthy and safe working environment through audit assessment of the ISO 9001:2000 standards.

Education

International Root Cause Analysis Certificate -

American Society for Quality (USA)

Post Graduate Certificate in Compliance Management - undefined

University of Johannesburg (UJ)

Post Graduate Certificate in Corporate Governance - undefined

University of Johannesburg (UJ)

Post Graduate Certificate in Money Laundering - undefined

University of Johannesburg (UJ)

Registered Lead Auditor Certificate - undefined

Wynleigh International

Internal Auditing (ISO 9001) - undefined

Technischer Uberwachungs Verein (TUV)

Microsoft Office (Excel and Word) 2000-Level 1 and 2 - undefined

Academy of Learning

Entrepreneurial Generator Plus - undefined

Wits Business School

Risk Management - undefined

Insimbi

National Diploma (ND) in Metallurgical Engineering - NQF 6 -

University of Johannesburg (UJ)

Bachelor of Technology (B-Tech) in Quality Management - NQF Level 7 -

University of Johannesburg (UJ)

Master of Business Administration (MBA) - NQF Level 8 - MBA

Regent Business School
Johannesburg
03.2023

Master of Business Administration (MBA) - NQF Level 9 - Master of Business Administration (MBA)

University of Johannesburg (Johannesburg Business School)
Johannesburg, South Africa
04.2026

Root Cause Analysis Certificate - Qulaity

American Institute of Quality (ASQ)
United States Of America (Milwaukee)
04.2001 -

Skills

Team Leadership

Membershipaffiliations

  • American Society for Quality (ASQ), 65488146
  • The South African Quality Institution (SAQI), 9NT001
  • Compliance Institute of Southern Africa (CISA), NE2011092488
  • The Institute of Risk Management South Africa (IRMSA), 55905376

Acquiredskills

  • Ability to function independently
  • Strategic thinking
  • Compliance knowledge
  • Excellent Computer Skills
  • Risk-based thinking
  • Innovative
  • Root cause analysis and problem-solving
  • Knowledge of risk management principles
  • Excellent communication, verbal and written
  • Presentation Skills
  • Good stakeholder relations
  • Assertive with leadership skills
  • Business acumen and Quality Orientated
  • Technical report writing skills
  • Analytical problem-solving skills
  • Attention to detail

References

  • Mr. Tom Mkhwanazi, Chief Executive Officer, Wholesale and Retail SETA, 082 318 2326
  • Ms Aretha Williams Mazingi, Senior Lecturer, University of the Witwatersrand (School of Economic and Business Sciences), 082 299 1280
  • Mr. Sinaye Mgidi, Senior Manager: Learning Programmes, FoodBev Manufacturing SETA, 082 465 1794
  • Mr. Aubrey Nxumalo, Pipeline Asset Manager, Rand Water, 082 569 6950

Accomplishments

International Conferences

Attended the World Conference on Quality and Improvement from 12 - 15 May 2024 at San Diego, CA, United States of America.

Key Learning

Transforming Leadership - Learned on how to:

Hire, develop and be part of a strong quality team and communicate the value of quality across your organization.

Leverage quality and quality professionals to prepare organizations to be resilient to the ever-changing environment organizations that are tackling now and in the future. such as ethics in the digital transformation, emerging management and leadership practices; leadership in digital transformation, motivating teams and team building; recruitment and retention; multiple generations in the workplace; supervisory skills; training, education, and development; change management, closing the leadership gap, leadership in the 21st century, transformational leadership, social responsibility, and sustainability.

Shaping Processes - Learned effective processes that are critical to the success of any initiative and organizational KPI.

Learned selecting the right processes for the organizational goals. such as creative process improvement; resolving bottlenecks; process mapping; processes vs systems; measuring and eliminating variation and waste, metrics and KPIs, change management, processes and projects

Tools and Beacons - Learned the application of classic tools and being ahead of the curve on the new technologies coming to the market such as science and machine learning; data science; software and programming languages; classic quality tools, statistical tools and methodologies; innovative technology; quality in the virtual workplace.


Innovation and Conceptualization

Strategic outcomes that are specifically aligned with the merSETA intent were derived from the conference:
*Established international partnerships that address-

-Research agenda: To provide our member organizations and their workforce with the most up-to-date research, products, and opportunities that offer pertinent thought leadership, resources, and skills.

-The Insights on Excellence (IoE) Benchmarking Tool is a tool that captures emerging perspectives on organizational performance trends and brings them to merSETA.

-Training and development as a quality-focused professional to earn the following certifications: Certified Manager of Quality/Organizational Excellence, Certified Quality Auditor, Certified Quality Engineer, Certified Reliability Engineer, and Certified Six Sigma Black Belt (CSSBB).

-Transitional and transformational activities lead to operational excellence.

Affiliations

Institution : American Society for Quality (ASQ)

Membership Number : 65488146

Institution : The South African Quality Institution (SAQI)

Membership Number : 9NT001

Institution : Compliance Institute of Southern Africa (CISA)

Membership Number : NE2011092488

Institution : The Institute of Risk Management South Africa (IRMSA)

Membership Number : 55905376

Additional Information

Responsible for leading the implementation of the Records Management Project within the organization.
Integrated automated procedures into the quality management systems for implementation across the entire organization.
Maintained ISO 9001:2015 certification for more than a decade with success.
Implemented improvement projects from conference attendance such as 5S.

Facilitated quality awareness across the organization for newly employed employees.

Timeline

Acting Senior Manager: Strategic Planning

MerSETA
04.2024 - 04.2024

Acting Manager: Senior Manager: Strategic Planning

merSETA
09.2023 - 12.2023

Acting Senior Manager: Strategic Planning

MerSETA
11.2021 - 11.2021

Acting Senior Manager: Strategic Planning

MerSETA
09.2020 - 09.2020

Manager: Quality Systems

merSETA
10.2013 - Current

Manager Quality Assurance and Compliance

merSETA
07.2012 - 09.2013

Manager: Quality Management

merSETA
04.2011 - 06.2012

Quality Assurance Manager

merSETA
02.2008 - 05.2011

Manager: Quality Assurance

Strocam Projects (Manufacturing and Engineering Company)
11.2006 - 02.2008

Quality Assurance Engineer

Ringrollers - Division of DCD Dorbyl (Manufacture of rail forged products)
09.2004 - 10.2006

Metallurgical Technologist

Hayes Lemmerz South Africa (Automotive Industry)
07.2001 - 08.2004

Root Cause Analysis Certificate - Qulaity

American Institute of Quality (ASQ)
04.2001 -

Metallurgist

Element Six (Diamond/Carbide Plant)
09.2000 - 06.2001

International Root Cause Analysis Certificate -

American Society for Quality (USA)

Post Graduate Certificate in Compliance Management - undefined

University of Johannesburg (UJ)

Post Graduate Certificate in Corporate Governance - undefined

University of Johannesburg (UJ)

Post Graduate Certificate in Money Laundering - undefined

University of Johannesburg (UJ)

Registered Lead Auditor Certificate - undefined

Wynleigh International

Internal Auditing (ISO 9001) - undefined

Technischer Uberwachungs Verein (TUV)

Microsoft Office (Excel and Word) 2000-Level 1 and 2 - undefined

Academy of Learning

Entrepreneurial Generator Plus - undefined

Wits Business School

Risk Management - undefined

Insimbi

National Diploma (ND) in Metallurgical Engineering - NQF 6 -

University of Johannesburg (UJ)

Bachelor of Technology (B-Tech) in Quality Management - NQF Level 7 -

University of Johannesburg (UJ)

Master of Business Administration (MBA) - NQF Level 8 - MBA

Regent Business School

Master of Business Administration (MBA) - NQF Level 9 - Master of Business Administration (MBA)

University of Johannesburg (Johannesburg Business School)

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Kgomotso Edwin NtsokoManager: Quality Systems